Franklin Sussex Auto Mall

Lisa Drake the Best Sales Person I needed to renew the lease on my car. Lisa tried to help me to negotiate with the bank. Even though we were unsuccessuf, Lisa was able to get me an I needed to renew the lease on my car. Lisa tried to help me to negotiate with the bank. Even though we were unsuccessuf, Lisa was able to get me another least with a brand new car which was well within my budget. Her knowledge of all the cars was excellent and she knew which car was best for me to suit my needs and my budget. My father is retiree from Chrystler and started with working for American Motors so I come from from a jeep family. It is good to know that Chrysler has salespeople like Lisa working on their behalf who has the love and passion about the cars. I am very happy about my experience with Lisa and I will recommend her the anybody who wants to buy a car from FSA. More

Franklin sussex auto mall I was a first time car buyer who went to other dealerships and felt bullied and pressured until I met Jason and Romelia. They made me feel comfortable I was a first time car buyer who went to other dealerships and felt bullied and pressured until I met Jason and Romelia. They made me feel comfortable and explained all my options clearly. They worked with in my means and they were very professional. It was the best experience I had. I love my new car!! More

Best Dealership Ever We recently purchased a Chrysler Mini van from Franklin Sussex. Their sales staff are extremely courteous and very professional. Our salesman was Mr. We recently purchased a Chrysler Mini van from Franklin Sussex. Their sales staff are extremely courteous and very professional. Our salesman was Mr. Billy Dugan. He was outstanding and very trustworthy. Afterwards we had a minor repair done which he took care very expeditiously. I would absolutely consider buying my next vehicle at Franklin Sussex. More

Everyone is extremely friendly I was looking for a new Dodge Durango R/T, Franklin Sussex Auto Mall had the exact one I wanted in stock. So I went onto Truecar.com to get a price q I was looking for a new Dodge Durango R/T, Franklin Sussex Auto Mall had the exact one I wanted in stock. So I went onto Truecar.com to get a price quote and minutes later was contacted by Melissa McCabe. We set up a time to test drive the car and when I arrived I met with Melissa. She took me over to get signed in and told me a sales person would be over in a few minutes. Lisa Drake met me a few minutes later, introduced herself and asked if I would like a cup of coffee. She went and got a dealer plate so we could take a test drive and answered all of my questions in a courteous and professional manner. After the test drive Lisa worked to get me a good price for both the new car and my trade-in. John (sorry John I didn't catch your last name in all the excitement) got me a decent interest rate considering the fact that I have poor credit due to some outstanding medical bills and also negotiated a good price on the Chrysler Maximum Care Lifetime Warranty I wanted. They washed and detailed my new Durango and also filled the tank with gas, which was very nice considering the fact that it has a tank that holds almost 25 gallons of gas! I should also note that this dealership is not local for me, it's about 45 minutes from my home, but the trip was well worth it. Thanks to everyone at Franklin Sussex Auto Mall, it's great to be a part of the family! More

Great job! Franklin Sussex Auto Mall and the sales team of Jason Concoy and Jason O'Hara was the most pleasant experience I have had to date with purchasing a ne Franklin Sussex Auto Mall and the sales team of Jason Concoy and Jason O'Hara was the most pleasant experience I have had to date with purchasing a new car. I am a customer for life. Both Jason's were honest and very professional. It is hard to find an honest sales person these days and I can not say enough about them both. Thank you both again for making my new car experience pleasant. More

Smooth transition from old to new vehicle I was very pleased with my experience at Franklin Sussex Auto Mall. Jason O'Hara gave me a fair price on my 2008 Jeep Patriot and set me up with I was very pleased with my experience at Franklin Sussex Auto Mall. Jason O'Hara gave me a fair price on my 2008 Jeep Patriot and set me up with my salesman, Jason Concoy. Jason located a 2014 Jeep Patriot for me to test drive and it was the car for me. Jason O'Hara and Jason Concoy both walked me through the process of purchasing my car. I did not feel rushed or pressured at any time. They were able to answer my many questions and send me on my way with my new car in a few hours. Mike Bostelman was very thorough in the final stage of my purchase, (the signing and reviewing of all those papers). Not my favorite part of the process but Mike did a great job getting me through it. The employees at Franklin Sussex Auto Mall have always been the best. You might say I am EXTREMELY pleased.....this was the 6th Jeep I purchased at Franklin Sussex. Emloyees have changed over the years but they are always replaced with another great crew. Thank you, Jason O'Hara, Jason Concoy, and Mike Bostelman. More

Third Pruchase here!! I just made my third purchase from Lisa Drake and Franklin Sussex Auto Mall. I keep returning to them (and this dealer is 76 miles from my home) becau I just made my third purchase from Lisa Drake and Franklin Sussex Auto Mall. I keep returning to them (and this dealer is 76 miles from my home) because the dealership is low pressure and they actually listen to you needs and find something that works with what you request. There are no gimmick's or high pressure sales tatics here. Just honest friendly people who know how to treat a customer and get the job done. I have pruchased many cars over the years and this has been the best dealership I've been to. Lisa Drake is perhaps the most knowledgeable and kind sales person I've ever met, and she makes things happen. She is always attenative and listens to her customers needs and goes well beyond the call of duty to make sure the sale is done right. More

The best experience!! Lisa Is the best salesperson ever. Very knowledgeable about her vehicles and did not pressure us at all. She found what we were looking for and I am d Lisa Is the best salesperson ever. Very knowledgeable about her vehicles and did not pressure us at all. She found what we were looking for and I am driving the car of my dreams! Jason and Lisa both have great customer service skills. Really great people. If they were "health care" professionals...I would steal them and make them come work for me. It is very rare to find energetic, smart, and kind people to work for a business. Franklin Sussex really did a great job training them to be the top in their business. Hats off to all of you! You were a pleasure to work with!! More

Excellent salesperson & dealership We have been to other dealerships and Franklin Sussex Automall is by far - much better. The Salesperson, Lisa Cheevers, was excellent - knowledgeable We have been to other dealerships and Franklin Sussex Automall is by far - much better. The Salesperson, Lisa Cheevers, was excellent - knowledgeable, patient, funny and made a great effort to put us at ease and work within our budget. She was the reason we decided to buy on the day we did. More

Lisa drake was great Lisa was fantastic. Got me a deal within hours. Could not have asked for more from her. She was not only helpful but returned calls right away Lisa was fantastic. Got me a deal within hours. Could not have asked for more from her. She was not only helpful but returned calls right away and kept me posted with the cars More