Fred Anderson Cadillac - Service Center

They provided an estimate and that was the final charge. They kept us updated on the progress. They provided a ride home while the vehicle was being serviced. They kept us updated on the progress. They provided a ride home while the vehicle was being serviced. More

The good: My car was fixed and runs well. The fix was 1K cheaper than was initially estimated. The bad: initially misdiagnosed and without my car for 16 days. I don’t have another vehicle s The fix was 1K cheaper than was initially estimated. The bad: initially misdiagnosed and without my car for 16 days. I don’t have another vehicle so I called in favors and eventually I had to pay for a rental for 5 days with no help from service or apology for the delay getting the part that ultimately WAS NOT even needed. The actual diagnosis could have been done in 1-2 days. While cheaper and the actual fix, it seems that kind of mistake and inaccurate diagnosis would inspire the business to provide an apology, discount, maybe even extra services but that did not happen. To top it off, after the main issue was fixed, an additional expensive repair was found, 15 days later! I had the repair done at a Firestone I’ve trusted for years, and it was cheaper, but more importantly actually done the SAME DAY it was brought in. Ultimately, my last time using this dealership for repairs as the lack of empathy for the inconvenience of not having a car really rubbed me the wrong way to match overall higher repair costs overall. My interaction with the service manager over the phone began rather tense, and resolved better, but with no financial or other benefit. I’m an incredibly kind and patient person, and this was an example of how NOT to treat kind, patient customers. More

Did an excellent effort to communicate progress on the problem and repair needed , reason for any delay . and expected costs. problem and repair needed , reason for any delay . and expected costs. More

It was a great experience. Todd Ulmer was pleasure to work with. Thorough and humble. Just a great guy. The turnaround was way faster than I anticipated. A+++ Todd Ulmer was pleasure to work with. Thorough and humble. Just a great guy. The turnaround was way faster than I anticipated. A+++ More

This is first purchase from Fred Anderson , Cody Taylor was salesman and a fantastic one at that. He helped us with no pressure. The next vehicle we will definitely look him up. Thanks Cody. was salesman and a fantastic one at that. He helped us with no pressure. The next vehicle we will definitely look him up. Thanks Cody. More

Good job fixed the problem but a new one cropped up and they took care of it they took care of it More

My service advisor Easton Howard stayed in touch about the process woth my vehicle and explained everything to my understanding, only complain is I want my heated steering wheel, will not be much use for the process woth my vehicle and explained everything to my understanding, only complain is I want my heated steering wheel, will not be much use for me now that winter is over other than that nothing negative about the dealership or anyone I worked with, More

Fred Anderson Chevrolet did a great job on my repairs. Great customer service and kept in touch with progress updates. Work was done fast and everything was done correctly the first time. Would highly rec Great customer service and kept in touch with progress updates. Work was done fast and everything was done correctly the first time. Would highly recommend! More

Service department lacks communication skills and keeping your customers informed as to the status of there vehicle They also do not return calls I will also think twice about bring my vehicle there for your customers informed as to the status of there vehicle They also do not return calls I will also think twice about bring my vehicle there for service More

I was pleased with the results of the service I requested. However, the car was very dirty when I picked it up. After approximately $2600 worth of service, I would expect at least to have the car w requested. However, the car was very dirty when I picked it up. After approximately $2600 worth of service, I would expect at least to have the car washed. More