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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,829 Reviews

2,829 Reviews of Fred Anderson Cadillac - Service Center

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February 05, 2021

Terrry kitchens inconsiderate and extremely non communicative. Very poor people skills and somewhat of a scatter brain. This is the second one of these you have sent me. No more please. Thanks More

by bcouch18
Customer Service
Recommend Dealer
No
Employees Worked With
Terry Kitchens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We are sorry your experience was not to our 5 star goal. I hope you will contact me, Ken Harris, service manager at 864-303-7268. I would like to hear more and make sure we resolve any concerns you have. We will use all information you provide to help us improve in the future. I also will offer a service at our expense to allow you to see how we take this seriously and are constantly working to improve.

February 05, 2021

You once did a good job on a vehicle of mine many years ago after this last experience I will not step foot back on the property ever again. Junkyard parts things not aligned, broken pieces, parts not repl More

by no
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
this work was done months ago I don't remember his name
Feb 10, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Please contact Ken Harris, our service manager at 864-303-7268. I would like to know more and help resolve this. We can also contact your insurance company if needed to ask them to be involved. I look forward to discussing this and helping. Ken Harris, Service Manager

February 05, 2021

Terry K. took good care of us on our first service at Bradshaw with our 2016 Malibu. We are happy to have found you and hope to continue. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We are more than happy to hear we were able to take care of your Malibu, Kathy! We look forward to many more visits in the future!

February 04, 2021

Zack and Ken deliver exceptional service.Never a Zack and Ken deliver exceptional service. Never a problem they are not willing to check on and fix. Honest and full of integrity. Thank you so muc More

by tiffane_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah , Ken Harris, Cynthia Bailey
Feb 05, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the 5-star review! If there is anything more that we can do for you, please let us know!

February 03, 2021

Great experience as always! Zack Moran is the reason we continue to trust Bradshaw with our Chevy Truck! Thanks as always for all you do to make sure we are worked with to keep our business going, even whe More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the 5-star review, Ryan! If there is more that we are able to do for you in the future, please let us know!

February 03, 2021

Great service, Mr. Howard Bush took really great care of my vehicle needs, and great customer service. Bradshaw service team took great care of my vehicle. Thank you again Mr. Howard Bush More

by JASULL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the 5-star review! If there is anything more that we can do for you, please let us know!

Jun 27, 2021 -

JASULL1 responded

I truly appreciate and trust Bradshaw automotives with my vehicle

Jun 27, 2021 -

JASULL1 responded

Thanks guys

February 02, 2021

I appreciate Shawn Crowell for replacing the defective back windshield wiper on the GMC. Deanna Truett and Terri Reinstin are two ladies that were nice. I received good customer service from both of t More

by RK4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Crowell
Feb 03, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the 5-star review! We appreciate you choosing us and look forward to working with you again in the future!

February 02, 2021

The customer service was Great! The service guy directed me into the door upon arrival; no wait time. The service staff was very helpful. They assisted me with accessing/redeeming my reward points. The ser More

by HZ ABLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra and the lady working with her
Feb 03, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

February 02, 2021

Excellent service and communication. I am VERY pleased. Mr. Kitchens was top notch. (However, this 25 word minimum is totally inappropriate for this type of rating). More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We really appreciate your feedback! Thank you for letting us know about your visit. Please let us know if there is more that we can do for you.

February 02, 2021

Didn’t provide a loaner car as promised when we bought the car. We brought the car Friday afternoon but work was not done till Monday. In general never had a pleasant experience with customer service sinc More

by keith.fuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Harris, Shawn Crowell
Feb 10, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

I am certainly sorry your experience was not to our standards. Thank you for discussing this with me. I updated your customer information in our computer system to note we will provide an rental and waive the expense for your future visits. Please contact me at 864-303-7268 if I can be of additional assistance. Ken Harris, Service Manager

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