Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fred Anderson Cadillac - Service Center
Greer, SC
2,829 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,829 Reviews of Fred Anderson Cadillac - Service Center
Sort by
June 17, 2020
Great job, just too many survey requests after the visit! Last service guy, Zachary, went well above and beyond the call of duty when he addressed an issue that resulted in the ambient temperature sensor re Last service guy, Zachary, went well above and beyond the call of duty when he addressed an issue that resulted in the ambient temperature sensor reading incorrectly after we reprogrammed the diesel particulate sensor (recall). More
by CapnRon
Verified CustomerEmployees Worked With
June 17, 2020
MIsleading information trying to get rid me. The team had may car for a week with ac concerns. I provided them with the information about the problem. The response I got bake for what the problem The team had may car for a week with ac concerns. I provided them with the information about the problem. The response I got bake for what the problem was crazy and also insulted my intelligence. First one was because the car is in auto stop this why the ac is not working correctly, but I don't drive my car I auto stop. The service manager Ken told me that because my car is black it cant be cooled. Then he went on to tell me when a car first starts up it does not cool that well. I have own a car with a AC before. To top it all off when I began to state the facts about what I was being told was crazy he began to say don't put me on trial don't put me on trial . I was just stating the facts and leaving the emotions out of the situation, but he began to take it personal trying to over talk me and I was polite to listen to him when he spoke without any interruption. Ken did not give the same respect. Did he make the statement don't put me on trial because I'm black makes me wonder. Yes they even gave me a flat tire but didn't tell me until they wanted me to pick up my car. I will be using you dealership any more from day moving forward. More
by FREDERICKMURRAY60
Employees Worked With
Ken Harris
June 16, 2020
Rattle in Door Dropped off truck for rattle inside cabin. Truck was kept for 2 days, still exactly as it was immediately getting into vehicle. Read reviews online hu Dropped off truck for rattle inside cabin. Truck was kept for 2 days, still exactly as it was immediately getting into vehicle. Read reviews online hundreds of people with same issue. Disappointing driving a 2020 Truck that is not as sound as a another 20 years older. Terry was easy to work with and offered to have it washed. Problem not resolved after 2 days is the complaint. Would try a different service department for these type issues. More
by JTRAVISMAY
Employees Worked With
June 15, 2020
The last two times I gave come in for oil change and tire rotation my light has come on for low are in a tire and I have had to add air. Also I had tires rotated and balanced + aligned and it still shimmies rotation my light has come on for low are in a tire and I have had to add air. Also I had tires rotated and balanced + aligned and it still shimmies at about 60 to 65 miles per hour. More
by DKOWINGS
Employees Worked With
June 15, 2020
Timely appointment. On time returning my truck. Truck clean when returned. Courteous before and after. Good loaner car. Software update taken care of. Overall excellent experience. clean when returned. Courteous before and after. Good loaner car. Software update taken care of. Overall excellent experience. More
by rtaylor877
June 11, 2020
Oil change was quick. Appointment center was friendly and flexible. Front desk ladies were sweet as always. Missed the coffee though. nothing left to say flexible. Front desk ladies were sweet as always. Missed the coffee though. nothing left to say More
by LINDA.SCHRALL
June 10, 2020
Howard Bush was my go to man on my automobile repair. Very professional and efficient. My car was in the shop for a week (had to wait on parts). He always called to let me know the schedule. Very professional and efficient. My car was in the shop for a week (had to wait on parts). He always called to let me know the schedule. Thanks for the great job! More
by hammernancy
June 09, 2020
Franchina automotive was fantastic! From the purchase of the new vehicle to a small service item that had to be completed. The whole team was great. David in service kept me up to date and even provided me the new vehicle to a small service item that had to be completed. The whole team was great. David in service kept me up to date and even provided me with a great rental car! More
by Derek
June 08, 2020
Zack is great to work with! We appreciate everything Zack does to help with our vehicle. He is always on top of his game! He deserves a raise! does to help with our vehicle. He is always on top of his game! He deserves a raise! More
by wattsautomation
Employees Worked With
June 08, 2020
Very professional and courtesy staff! No time wasted in taking care of my what I came in for! Very efficient staff and I appreciate that! taking care of my what I came in for! Very efficient staff and I appreciate that! More
by Pat
