Fred Anderson Nissan of Raleigh

So basically I went to Fred Anderson Nissan to get an oil change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then said not a problem because it should be covered under the additional insurance package that I purchase when I first received the vehicle. He said it was not in the system. I advised him to look again that I paid 3,000 for it. He then said he found it. He said he would call to make sure it was covered. After that he said I needed an Brake Fluid Flush Service. The Service "Advisor" then handed me a pamphlet with nothing with 80,000 miles on it. After I pointed that out he said it was automatically done at every 20k regardless of how much or hard vehicle was/is driven. At checkout I asked the service advisor with the service take said about the condition of the brake fluid. He said it did not matter what was in the Nissan manual because it's mandatory that it's done at every 20K. I also looked at the multi-vehicle inspection sheet that is supposed to be completed prior to the actual vehicle service and it showed the vehicle was in the green as far as condition of the brake fluid. As I opened up the the vehicle manual reflecting the service at 80k it clearly states that the brake fluid is supposed to be inspected and only replace if vehicle has been driven harshly or is in bad condition. I have attached pictures showing that what I said was factual and correct. While waiting for services to be completed he came to me and said great news, I need to have a rear alignment that the "chamber" was ok. I honestly feel that if I didn't have that warranty he would have not said it was ok. After owning 5 Nissan's this is further confirmation that it time to move on to another import brand. More

Very unprofessional he actually hung up on me Saturday morning. I was shocked and i have never felt as disrespected .How do you train your employees?? morning. I was shocked and i have never felt as disrespected .How do you train your employees?? More

Retirement Car I purchase a Nissan Altima 2016. Mr. Quentin Williams, was outstanding and professional. It was a pleasure to complete my retirement car purchase with I purchase a Nissan Altima 2016. Mr. Quentin Williams, was outstanding and professional. It was a pleasure to complete my retirement car purchase with his excellent personal approach and knowledge of the Nissan brand. You have a talented salesman in Quentin we look forward in our relationship as both loyal and long term customer of your fine dealership. Ricky and Dilayne Moore More

Lauren has been helping me since I bought my Pathfinder. She has been a great service advisor. Today I got my SUV serviced and as always was awesome and fast. Thank you for all your help. She has been a great service advisor. Today I got my SUV serviced and as always was awesome and fast. Thank you for all your help. More

He is disrespectful, over all Fred Anderson Nissan is Awful, I didn’t not find on the list His name, Mark also the same, they are unprofessional Awful, I didn’t not find on the list His name, Mark also the same, they are unprofessional More

Great dealership I worked with Chidozie who I do not see listed as people on the site. This was in July of 2017 when I bought my Frontier. Maybe he has moved on somewh I worked with Chidozie who I do not see listed as people on the site. This was in July of 2017 when I bought my Frontier. Maybe he has moved on somewhere else since then. Vincent was the internet manager when I bought, but I didn't work with him except for him to introduce me to Chidozie. Anyway, I really enjoyed working with him and everyone else at Fred Anderson. I do not take advantage of the Family Plan because I do my own maintenance (and have not needed warranty work) so I don't visit the parts or service departments often but I'm sure it's also good. They paid a fair price for my trade and I was charged a fair price for my Frontier. I really can't complain about anything. More

Service isn't good I bought a 2018 Nissan Altima a year ago and took the car in for state inspection and an oil change. The service manager decided I needed my tires ro I bought a 2018 Nissan Altima a year ago and took the car in for state inspection and an oil change. The service manager decided I needed my tires rotated ($50.00) and let me know about it when I was paying the bill. When I picked up my car. One of the wheels had been damaged when they rotated the tires.. A deep gash in the chrome wheel and scratches to the outer rim were present. I also bought the "Family Plan" last year when I bought the car - the claimed it was a mandatory contract. Included in the contract were two protection plans for the exterior and interior damage I asked if the plan called for detailing the car when some protection plans do provide. They said they would get back to me. I called twice and they have not returned my calls. They do not have any information on the protection plans. They should at least know what they sell people. I wouldn't recommend Fred Anderson. They spend a fortune advertising. They should treat their customers better. More