Fred Anderson Nissan of Raleigh

rude staff at service center I had a appointment at service center I came to service center 10 minutes prior. After 20 minutes waiting time I was assigned consultant He was not c I had a appointment at service center I came to service center 10 minutes prior. After 20 minutes waiting time I was assigned consultant He was not cooperative and friendly with the customers he said you have to wait 2 hours more for just engine oil change., I complain to service manager he also was not helpful said you can come back again. Very rude staff at Raleigh service center.I purchase this new car at this location but did not know will have to misbehave at this service center. They need to be train professionally how to treat customers. More

I had bad experience with the service to the car and with the cleaning, but the last time i did an oil change, i left it with little oil and then we called and talk to someone and they told me they were goin the cleaning, but the last time i did an oil change, i left it with little oil and then we called and talk to someone and they told me they were going to call and never did, i was that hecherla oil for my account. i would not recommend even my worst enemy. More

We bought a new Titan pro 4x today! They were great to work with! We are going to look forward to the free lifetime oil changes and the awesome 10 year/ 100k bumper to bumper warranty! thanks! We’ll defin work with! We are going to look forward to the free lifetime oil changes and the awesome 10 year/ 100k bumper to bumper warranty! thanks! We’ll definitely use this dealer again and our saleswoman, Shi! More

So basically I went to Fred Anderson Nissan to get an oil change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then said not a problem because it should be covered under the additional insurance package that I purchase when I first received the vehicle. He said it was not in the system. I advised him to look again that I paid 3,000 for it. He then said he found it. He said he would call to make sure it was covered. After that he said I needed an Brake Fluid Flush Service. The Service "Advisor" then handed me a pamphlet with nothing with 80,000 miles on it. After I pointed that out he said it was automatically done at every 20k regardless of how much or hard vehicle was/is driven. At checkout I asked the service advisor with the service take said about the condition of the brake fluid. He said it did not matter what was in the Nissan manual because it's mandatory that it's done at every 20K. I also looked at the multi-vehicle inspection sheet that is supposed to be completed prior to the actual vehicle service and it showed the vehicle was in the green as far as condition of the brake fluid. As I opened up the the vehicle manual reflecting the service at 80k it clearly states that the brake fluid is supposed to be inspected and only replace if vehicle has been driven harshly or is in bad condition. I have attached pictures showing that what I said was factual and correct. While waiting for services to be completed he came to me and said great news, I need to have a rear alignment that the "chamber" was ok. I honestly feel that if I didn't have that warranty he would have not said it was ok. After owning 5 Nissan's this is further confirmation that it time to move on to another import brand. More

Very unprofessional he actually hung up on me Saturday morning. I was shocked and i have never felt as disrespected .How do you train your employees?? morning. I was shocked and i have never felt as disrespected .How do you train your employees?? More

Retirement Car I purchase a Nissan Altima 2016. Mr. Quentin Williams, was outstanding and professional. It was a pleasure to complete my retirement car purchase with I purchase a Nissan Altima 2016. Mr. Quentin Williams, was outstanding and professional. It was a pleasure to complete my retirement car purchase with his excellent personal approach and knowledge of the Nissan brand. You have a talented salesman in Quentin we look forward in our relationship as both loyal and long term customer of your fine dealership. Ricky and Dilayne Moore More

Lauren has been helping me since I bought my Pathfinder. She has been a great service advisor. Today I got my SUV serviced and as always was awesome and fast. Thank you for all your help. She has been a great service advisor. Today I got my SUV serviced and as always was awesome and fast. Thank you for all your help. More