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Fred Anderson Nissan of Raleigh
Raleigh, NC
620 Reviews
With every new or certified pre-owned Nissan we sell, we provide the Fred Anderson Family Plan. This includes free lifetime oil changes, 3 day peace of mind exchange, free car washes when you visit for service and much, much more. We are the only Nissan dealer in Wake County to offer this package!
We are a family friendly dealer with a reputation for taking care of our customers both before and after the purchase. Visit us on
Glenwood Avenue in Raleigh and meet our friendly staff. You're sure to be greeted with a smile.
We take pride in offering you a great selection, experienced sales professionals and a wide variety of financing options. Feel free to request more information or call (877) 420-9462. We look forward to being your Nissan dealer for life...because you deserve it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 620 reviews
July 14, 2015
Excellent service from Brandon Kirby My wife and I came to Raleigh a few days ago to look for a newer compact car to replace my beloved but aging 2001 VW Golf. We first went to another de My wife and I came to Raleigh a few days ago to look for a newer compact car to replace my beloved but aging 2001 VW Golf. We first went to another dealer to look at a Toyota Yaris, but received poor service and decided to look elsewhere. We did not have far to go to find Fred Anderson Nissan, and were greeted warmly and courteously as we walked through the door by Sales Associate Brandon Kirby. He soon set us at ease and listened to our needs, and soon had two different models of the Nissan Versa Note (pre-owned) ready for us to test drive. Both cars were lovely, smooth and comfortable. I felt right at home in them, as if I had been driving them for years. We had our price point for what we could pay, and the car we wanted was somewhat more, but Brandon gave us a discount on the car because it had been on the lot unsold for a long time. He also gave me a generous trade-in on my old vehicle. he was as courteous and helpful as could be. Now I have the newest and finest car I have ever owned, just one year old! Not only was Brandon's service exceptional, but the entire Fred Anderson Nisssan Dealership gave an impression of courtesy, professionalism and true customer service. My wife and I recently bought a camper and we need a vehicle to tow it. We will come straight back to Brandon to find one for us! More
by Jim Hynes
Employees Worked With
Brandon Kirby
Helpful June 11, 2015
Watch The Numbers, It'll Cost You. Better yet go elsewhere. Yes, I got worn down by the sales pitch from what I consider a not so honest sales manager about not having sold many vehicles this month and how he w Yes, I got worn down by the sales pitch from what I consider a not so honest sales manager about not having sold many vehicles this month and how he will give me the best deal ever. Looking back on it should have walked away, but seeing the shiny new car made me blink,and I dropped my guard. It wasn't a great a deal when I looked at their website then next day only to see the discount given on my new car was half what was advertised. That's okay. Spend the money ($2500) wisely boys. I've bought a number of cars from Fred Anderson dealerships, but this will be the last one. In my world honesty is the only policy, and when your not honest I'll go somewhere else and look at a different brand next time. More
by Sam H
Employees Worked With
John Jones
February 24, 2015
Great Experiene-I love my new ride!! I visited Fred Anderson Nissan on 2/7/2015 with the intent of making a new car purchase due to my prior vehicle failing on me after 8 years. A friend I visited Fred Anderson Nissan on 2/7/2015 with the intent of making a new car purchase due to my prior vehicle failing on me after 8 years. A friend of mines referred me to see Raphael Garcia at Fred Anderson, after my many visits to different dealerships that were so unsuccessful. Raphael assisted her with her Nissan purchase at the end of February last year, and all I can say is she referred me to one of Fred Anderson Nissan’s best. He was so knowledgeable and not once did he pressure me into making a purchase that I wasn’t comfortable with. He allowed me to test drive several cars until I made my selection that day. Although I had the intend of finding transportation that day, Raphael allowed me time to think about my purchase. He had the most friendliest, patient and most welcoming personality to me, as well as other customers that came to see him that day. Making a new car purchase is a big investment, if you take care of you vehicles like I do. Fred Anderson Nissan was a success for me and I m grateful and thankful to Raphael for his hard work and diligence to achieve the best customer satisfaction. He is a part of my family now and I will definitely refer anyone who seeks new car ownership to go visit him immediately, for the best results. I picked up my new Nissan Altima on 2/9/2015 and I am loooovviinngg my new ride ?.. Thanks Ralph and the Fred Anderson team!!! More
by T Bodley
Employees Worked With
Raphael Garcia
January 29, 2015
Bad Experience Due to Poor Customer Service I visited Fred Anderson Nissan of Raleigh earlier today in order to purchase a 2015 Nissan Frontier pickup truck. Upon my arrival I was greeted by the I visited Fred Anderson Nissan of Raleigh earlier today in order to purchase a 2015 Nissan Frontier pickup truck. Upon my arrival I was greeted by the very personable Raphael Garcia. He proceeded to ask me some very important discovery questions in order to tailor a truck to my quirky specifications. With his help, I found exactly what I was looking for in a Frontier SV with a 4x4 drive train and manual transmission. After the test drive, Raphael invited me back into the dealership so that we could begin negotiating. Let me be absolutely clear: the trouble that I had with this dealership was due in no part to Raphael. He maintained the utmost professionalism throughout the entire transaction and I applaud him for his knowledge of the industry. The trouble came with Hisham Hamzeh, the sales manager who was on duty. After several trips back and forth talking with Hisham, Raphael laid down a final quote in front of me to review. I politely declined the quote, as they were offering me considerably lower of a trade-in value for my car than both other dealers in the area that I visited and the Kelly Blue Book. As I was thanking Raphael for his time and getting ready to leave, he asked me to stay for a couple minutes longer while he brought over Hisham. Hisham arrived, shook my hand, and immediately started berating me on not accepting the quote. He acted as if I was a complete idiot for expecting to receive the Kelly Blue Book trade in value for my car. His exact words were "What, is Kelly Blue Book going to write you a check?" When I told him about the other quotes I was given to trade in my car to other dealers, he dismissed it and told me that if I wanted to get anywhere close to those values, that I should just go back to those dealers to trade in my car and then come back to buy the truck. I promptly declined the offer again and left. I work in sales and customer service. If I had given one of my customers the experience that Hisham gave to me, I would be called into the back office and then let go. A customer should not have to feel embarrassed for asking for the Kelly Blue Book trade in value for their car. In fact, that should be expected. Moreover, if a customer is about to leave after having declined a quote, the course of action should not be to try and make that customer feel shameful for their decision. Being a recent graduate, I was very enthusiastic about taking advantage of the Nissan Recent Grad program; which promises a "no hassle" buying experience. I am sorry to say that Fred Anderson did not live up to this promise. More
by TucciRW
Employees Worked With
Hisham Hamzeh, Raphael Garcia
January 14, 2015
I have a brand NEW car!! After a month of car gazing at different dealers and leaving disappointed, I was referred to Raphael Garcia with great hopes that he could help me. H After a month of car gazing at different dealers and leaving disappointed, I was referred to Raphael Garcia with great hopes that he could help me. Having no credit, it's a real struggle to get approved for the right car. Raphael explained all my options to me, had the cars lined up out front for me to look at and test drive. He was very understanding and professional as we negotiated the price that was the most reasonable for me to actually afford. When I was signing the paper work in the office, I saw Raphael out the window wiping down my new car himself! How sweet! I'm very happy with my new Nissan Versa Note SR! Thank you so much Raphael Garica and Fred Anderson Nissan More
by Amber D
Employees Worked With
Raphael Garcia
December 18, 2014
Amazed by your Service Department This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I m This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I made an appointment with your auto service department to see what was wrong. The diagnosis was airbag sensor failure. The repair would cost approximately $1500. Since I live on a limited income, your Assistant Service Manager, Ben, suggested I call Nissan to see if I could receive some assistance with the repair expenses. I was treated After contacting Nissan I was awarded assistance covering all expenses. Though my whole experience, which took approximately 3 months, I was treated kindly and all my questions were answered. Never have I had such a wonderful experience. Your staff has restored my faith in car maintenance people. I believe your service department made sure that I had safe transportation by giving me a vehicle to drive that had functioning airbags. I would not hesitate to recommend Fred Anderson Nissan to anyone. I cannot thank you enough for your kindness. Sincerely, Janice Nelson More
by Jannah
Employees Worked With
Ben (not sure of his last name--Sampson?-Assistant Service Manager
December 11, 2014
Tire puncture - Donnie in Service Dept is great! Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would try to swing by to have them take a quick look since I have nitrogen in my tires. Called Service Dept and spoke with Donnie and he said shop closed at 5:00 (in 15 min!!) - I hustled to get over there and made it to dealership just before 5. Bad news - there was a screw in my tire. Donnie said he would quickly have one of the service guys take a quick look and see if it could be plugged (he was as good as his word as I watched him drive my car into the service area and corral one of the service techs). I stopped to chat with my Salesman and Donnie came by after 15 min with my keys and said I was good to go - Car parked out front and no charge. Frankly speaking I hadn't been much impressed with Anderson Nissan as I had hit some 'bumps' during the purchase of 2014 Altima in July 2014 but Donnie's attentive service is winning me over to Anderson Nissan. More
by scowally
Employees Worked With
Donnie from Service
August 04, 2014
2013 Nissan Quest SV wearing out the tires at 15,000 miles. i Took my 2013 Nissan Quest SV van that i purchase brand new from southernstates nissan, it keeps wearing out the tires on the outside, i took it in m i Took my 2013 Nissan Quest SV van that i purchase brand new from southernstates nissan, it keeps wearing out the tires on the outside, i took it in may and the charge me for the alignment, i told Ruben it was not alignment problem that vehicle had an issue. So i paid the $79.00 for the alignment and the tire rotation the van only had 12,000 miles back then ,went back month later in July to be exact because it was doing the same thing. So i told them the issue and the went and put it on the alignment rack again, it was very well aligned. Mike the service manager came and talk to me but did not offer no solution to the problem, all he said was that he would call me back that following Monday because he needed to talk to an engineer or field tech. is August now and he has not call me back with a solution or anything i have left several voicemail messages and he does not return the calls the van has 16,000 miles and all 4 tires are wore out pretty much, i took it to inspection this past week and the technician was not going to passed it because of the tires. Poor service communication, i also have a 2014 Nissan Altima and if it wasn't for the family warranty i would take it somewhere else. Very dissapointed More
by ls1982
Employees Worked With
Mike Henthorn
July 29, 2014
John renewed my faith in car salesmen I appreciate many things about the way John dealt with me during my car-buying experience. He was not overbearing at all. Rather, he provided excell I appreciate many things about the way John dealt with me during my car-buying experience. He was not overbearing at all. Rather, he provided excellent information that mattered to me when considering which dealership to work with on my new car purchase. He asked questions to determine what my needs were, what kind of budget I was working with, and what I wanted from a car rather than telling me what I wanted. He was patient and friendly, courteous and gracious. And Tracy was the "icing on the cake." Both these gentlemen are the reason I will recommend Fred Anderson Nissan to my friends and family, and they will be the reason I will go back to Fred Anderson Nissan in the future. More
by Maryoa
Employees Worked With
Tracy Alexander, John Jones
May 27, 2014
Rebecca is the best salesperson! This surpassed any car buying experience I have ever had. Rebecca was genuine and sincere about my needs and wants. I would recommend her to everyone! This surpassed any car buying experience I have ever had. Rebecca was genuine and sincere about my needs and wants. I would recommend her to everyone! More
by lizgurkin
Employees Worked With
Rebecca
