Fred Anderson Toyota

Poor Customer Service I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my I never received a survey to give feedback so I'm doing so via this platform. My sales rep, Will from used cars, came over and was my salesman for my new car. On multiple occasions he made me feel guilty for either trying to negotiate the price or wanting to test drive the vehicle the day it arrived. Then two weeks later the passenger side window stopped working and a chip of paint had already come off. I brought it in and Brian greeted me. He was immediately defensive about things and very confrontational. I hate that two weeks after buying a brand new vehicle I'm already back with a problem and not once was he sympathetic about that. This dealership has twice made me feel treated as a worthless customer and I am dreading having to come back here and hold my breath on how I'm going to be treated as a customer. One bright note is John, the manager that I asked to speak with in service after being treated poorly by Brian, was very kind, understanding, and helped me feel heard as a customer. More

New RAV4 We purchased a new 2018 RAV4 Hybrid Limited from Fred Anderson dealership on May 4, 2018. Preston Elmer made everything so easy! I had never worked We purchased a new 2018 RAV4 Hybrid Limited from Fred Anderson dealership on May 4, 2018. Preston Elmer made everything so easy! I had never worked with this dealer before. From the test drive to negotiating my trade, everything went smoothly. Ask for the VIP price! All the people in Sales, Finance, and Service were genuinely interested in helping me complete a good deal. We drove from Greenville, NC, to get a good deal and we are very happy with our new RAV4. It's definitely worth the drive to Raleigh. More

Great Experience- no games John was a pleasure to work with as he was straightforward and didn't play any games that two other dealerships had done while we were shopping. I th John was a pleasure to work with as he was straightforward and didn't play any games that two other dealerships had done while we were shopping. I think John and Fred Anderson are going to be my go-to team for future purchases as they make it easy and didn't play any of those sales games that I was used too from others. More

Great Experience Jody Fleming made this a great buying experience. This is the second vehicle I’ve purchased thru him. He got me the RAV4 Hybrid SUV I wanted down to Jody Fleming made this a great buying experience. This is the second vehicle I’ve purchased thru him. He got me the RAV4 Hybrid SUV I wanted down to the last detail. We worked out all the details over the phone so all I had to do was come in, sign the paperwork and drive off in my new vehicle. Jody is the type of salesperson I like to deal with; knowledgeable, friendly, no pressure, accommodating and willing to go the extra mile to make you satisfied with your purchase. And Stephanie was the best car finance person I’ve dealt with at any dealership. Explained everything and personable. I will recommend Jody to my friends and I will purchase my next vehicle from him in the future. More

no game playing. I totaled my car in an accident and needed to replace it immediately. i was sure i wanted to get a used car, as i always have. i called two Toyota de I totaled my car in an accident and needed to replace it immediately. i was sure i wanted to get a used car, as i always have. i called two Toyota dealerships to get an idea of current prices and features for new models so i could have a ballpark what was fair for used. Mark Jacobson told me they couldn't give me any information until I came to their showroom. MY guy at Fred Anderson gave me tons of information and helped me work through it with great respect and careful attention to detail. I really appreciated how up front and candid the process was. in the end, i felt empowered to make an informed decision and i bought the very first NEW car of my life, at a price i feel very comfortable about. I recommend this dealership and most of all, be sure to ask for the wonderful Matt Lowry. More

Good buying experience without the sales help This is the third vehicle I have purchased from Fred Anderson and each time it has a been a positive experience. Devonte has been a pleasure to work w This is the third vehicle I have purchased from Fred Anderson and each time it has a been a positive experience. Devonte has been a pleasure to work with and has really been an efficient and helpful “guide” instead of the old fashioned “sales person” experience. I have appreciated his help. I would highly recommend working with Devonte as he provides service more than a sales experience. More

5 star service Michael Toy was very helpful and a pleasure to deal with. We traveled over 5 hours to purchase our vehicle and the car was everything that Michael tol Michael Toy was very helpful and a pleasure to deal with. We traveled over 5 hours to purchase our vehicle and the car was everything that Michael told us it was over the phone! More

Andre Robinson was Great To Work With Andre got us in and out with our new Highlander in record time. Knowledgeable, Great Listener and Efficient with his work. Can’t beat that! Thanks Andre got us in and out with our new Highlander in record time. Knowledgeable, Great Listener and Efficient with his work. Can’t beat that! Thanks Andre!!! More

It was easy and short It was fast and easy and had a great experience .compare to capital ford were there so rude! And don't care about there customers . It was fast and easy and had a great experience .compare to capital ford were there so rude! And don't care about there customers . More

Friendly Very knowledgeable about the vehicle we were interested in. Went above and beyond to get the deal we were happy with. Very friendly. Would reccomend t Very knowledgeable about the vehicle we were interested in. Went above and beyond to get the deal we were happy with. Very friendly. Would reccomend to others. More