Fred Anderson Toyota

WORST SERVICE EVER I was pretty satisfied with the service until one day. I bought my car and lots of extra coverage worth over $7000 from this dealership. I did my main I was pretty satisfied with the service until one day. I bought my car and lots of extra coverage worth over $7000 from this dealership. I did my maintenance there for about 3 years. After the last service I noticed something odd with the rear wheel and then I had an accident. When I came back to the dealership and asked them to place the car on the lift and examine if there was anything wrong, they refused to do that. And, they were VERY RUDE, UNFRIENDLY AND UNPROFESSIONAL about this. They were making up stories in order to avoid any work or responsibility. I was not blaming anyone, but just wanted for them to check it. Won't be going there again!!! More

A great and rewarding experience I had a wonderful experience purchasing my first car. Sal my sales representaive, was very welcoming , informative and proven most effective. I drove I had a wonderful experience purchasing my first car. Sal my sales representaive, was very welcoming , informative and proven most effective. I drove out of Fred Anderson Toyota a very happy customer. Thank you Sal Tinervia. It was great doing business with you. More

Excellent service advisor Terry goes above and beyond! He goes out of his way to make sure everything about my vehicle is addressed and does so with an energetic, positive atti Terry goes above and beyond! He goes out of his way to make sure everything about my vehicle is addressed and does so with an energetic, positive attitude! More

Buying a Car I went to Fred Anderson to look a car for my Myself. My Daughter and I was sent to Salesmen Len Barnes to help us and he did not Disappoint !He too I went to Fred Anderson to look a car for my Myself. My Daughter and I was sent to Salesmen Len Barnes to help us and he did not Disappoint !He took us to look as Used Cars as I wanted and I feel in love with a Green Rav 4 Toyota, 4 door V6 . He explained in detail about the car , the Features and the Warranty w/the car. We went for a test drive and was happy with this car. We went to the office to write up the paper work and we drove home the same day!(Yeah). Len is Awesome. I will refer him, and Fred Anderson to my neighbors , family, and friends. Everyone loves it . I get Compliments everyday. My Daughter has a Camaro , and she loves driving it . Thank you Len Barnes ! More

P'S COROLLA S HAD AN AWESOME EXPERIENCE AT FRED ANDERSON TOYOTA. I WAS ASSISTED BY GEORGIANA COLLER. I EXPLAINED TO HER WHAT I WAS LOOKING FOR AND SHE CAME THROUG HAD AN AWESOME EXPERIENCE AT FRED ANDERSON TOYOTA. I WAS ASSISTED BY GEORGIANA COLLER. I EXPLAINED TO HER WHAT I WAS LOOKING FOR AND SHE CAME THROUGH. More

Pleasant efficient Walked and was greeted by salesman I had scheduled online. Car chosen financed, paid for and I was out the door in less than 2 hours Walked and was greeted by salesman I had scheduled online. Car chosen financed, paid for and I was out the door in less than 2 hours More

Bought a car, they didn't do the repairs These are my issues. In June, we bought a 2010 Highlander that hadn't yet been prepped for sale, payed top BB price b/c they agreed to detail, let These are my issues. In June, we bought a 2010 Highlander that hadn't yet been prepped for sale, payed top BB price b/c they agreed to detail, let my mechanic inspect it the next day, and fix an open recall on the power window master switch. I spent 2 hrs as the only woman in an empty car dealership with 2 men waiting for that car. Past 9pm and very dark in the parking lot when they finished, I left without inspecting the detail job. The next day, I messaged them about the filth and the list of issues from my mechanic (below). “Sure! We'll fix all that, bring it in, which we did 0n 6/13. 1) Driver-side tire, rear rim is bent on the inside 2) Dry rotted evap lines going to the air box in the front 3) Passenger-side daytime running lamp is out 4) The second row middle seat will not stay latched upright 5) Actually detail the car Last week and huge puddle of oil in the driveway later, imagine my shock to have the tow truck driver show me a still bent tire rim. And the leaking oil? A known problem with a defective rubber oil cooler hose. Known, but not checked/fixed before selling the car. Toyota has an open safety campaign for *certain* vehicles, but not my 2010, despite it being the EXACT same hose AND failure. The reason I didn't take it to the dealership? A bent rim on a tire that y’all "fixed" in June. My second mistake was not checking behind you then, especially since YOU FIXED NOTHING. Not the recalled power window motor, not things listed on the mechanic's report, not even the OTHER open safety campaign for the smart stop technology. My first mistake was buying a car from you at all. My husband and I looked at our growing kids when we chose a bigger car. Kids that were there for the test drive, that have ridden in a car with a bent rim, fire-hazard power-window switch, faulty oil cooler hose, and ignored install of the smart stop technology. Y’all flat out neglected to perform the repairs as agreed, deliberately risking their safety. An intentional risk due to the deliberate ineptitude of your service department is unacceptable. Your dealers knew there would be children in that vehicle, & watched us drive away the 2nd time with our “repairs.” But after my guy fixed the oil hose, he checked the rest. Y'all FIXED NONE OF IT. I sent a reasonable list of expectations on 9/26: 1) Reimbursement ($300)for the repair of the oil line. You should be ashamed of yourselves-- knowing that this is an issue with your older cars, and neither repairing nor disclosing it before resale. If that engine had blown? 2) A day this week that I can bring the Highlander to have the following repairs completed, with no charge. I will also need a loaner vehicle for the duration, as it is not convenient for me to sit at the dealership all day: a.The power window master switch recall b.The installation of the Smart Stop Technology-an open, unfixed safety campaign. Toyota payed how much in fines for hiding deadly acceleration? 1.2 billion? Then didn't FIX it on my car? This campaign showed up clear as a Carolina sky when I ran the VIN for the oil hose. c.A brand new tire, not straightening the bent rim. Confirmation of the integrity of the shock absorbers, since driving on a bent rim can cause damage to those. d.Replace the dry rotted evap lines e.Replace the passenger-side running lamp f. Repair to the 2nd row middle seat so that it will stay latched in the upright position. g.Reimbursement ($40) of my mechanic's re-inspection after your repairs. His integrity, I trust. If I ran Fred Anderson, I'd have jumped to fix these issues, especially since I promised to fix them 3 months ago and did not. Instead the sales director wanted "to call me" but after they've proven to be untrustworthy, I requested we keep it on email/facebook messenger so I had a clear written record. Rather than take responsibility for their inaction, they've chosen to ignore me. More

Ok,could have been better! Well, the place and brand of Toyota is good just the used car paperwork was terrible. We pay good money for a well used van but, can't seem to get bo Well, the place and brand of Toyota is good just the used car paperwork was terrible. We pay good money for a well used van but, can't seem to get books to go with it. Was told that we could get them from another van but just not that day. Well, that was three weeks ago and still no books. Seems no no can return phone calls neither. Tried calling David Foster many times for paperwork but he never called us back. I even called a GM from the used car area, seems like Jimmy was his name but, he never called back either. Seem like some personal skills/training are needed in some departments. I was impressed with Terrnce Willams and all his time he put forward to help us. He is truly a great guy and salesmen. David Foster on the other hand is a nice man but, I did not care to do business with him. My insurance company and myself have had many issues trying to reach him many times. Messages were left but never any returned calls. I hope that he can fix any issues he has about returning calls. Besides being a great van for us the dealership did one very nice thing for us. The paperwork needing some more signatures and they drove to Greensboro to get them. I really was impressed with that. I am not sure if I will buy from there again or not. Seemed like good ratings but I am wondering now. I hope things can change for them. Everyone do your homework before buying. More