Fred Anderson Toyota

The service advisor was terrific, a good listener and communicator I was very pleased with the service and surprised that I needed a battery. Better there than at home! communicator I was very pleased with the service and surprised that I needed a battery. Better there than at home! More

I recently visited Fred Anderson Toyota of Raleigh for a scheduled maintenance on my Toyota Prius, and the experience was excellent. Geoffrey, the supervisor at the service department, took care of me. He w scheduled maintenance on my Toyota Prius, and the experience was excellent. Geoffrey, the supervisor at the service department, took care of me. He was very friendly, professional, and made the whole process smooth. The service was quick, efficient, and well-organized. Highly recommend this location. More

Always the best service department! Latisha is my girl😎. Love the customer lounge and waiting area too! Latisha is my girl😎. Love the customer lounge and waiting area too! More

Geoff and his team, along with Evan in rentals, provided fantastic service. Although the service ended up being more complicated than originally planned, they made exceptional efforts to get the part and c fantastic service. Although the service ended up being more complicated than originally planned, they made exceptional efforts to get the part and complete the work. The caring service was greatly appreciated. More

Good service advisor, scheduling and maintenance work. Nice waiting area and amenities. 20 year customer. Nice waiting area and amenities. 20 year customer. More

I would not recommend buying a vehicle from Fred Anderson Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the owner Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the ownership experience for me. I have now wasted two separate mornings trying to get them to complete a Toyota TSB repair for squeaky brakes on my new $70k 4Runner. Before both appointments, I specifically called and confirmed that they had the parts needed to complete the repair. Both times, I was told yes. At the first appointment, they took the brakes apart and then realized they only had 3 of the 4 replacement parts needed. I was told they would call me when the remaining part came in. Months went by and I never received a call. Trying to get through by phone was also a mess, because the phone system seems designed mainly to schedule appointments, not resolve existing service issues. After I opened a brand engagement case with Toyota, I promptly received a call from Aurora. To her credit, she dug into the issue, identified the problem, confirmed a new appointment, and told me the parts were in stock and committed to my vehicle. I showed up for the second appointment today and again asked the service advisor to confirm that they had the parts. At first, he said they did not. After more digging, they “found” them. Then, after I had already waited about 90 minutes, Kevin came to the waiting room and told me they did not actually have the correct parts. At that point, I spoke with the service manager. The offered solution was to top off my gas tank. That does not come close to making up for two wasted mornings, taking time off work, arranging my schedule around these appointments, and still not having the issue fixed. This has been an extremely frustrating experience. I bought a very expensive new vehicle and have had to chase the dealership for months just to get a known Toyota service issue addressed. Based on my experience, I would not trust Fred Anderson Toyota’s service department. More

Rishad from the Fred Anderson Toyota was great knowledgeable about my vehicle. He made the service experience very enjoyable. See you next time Rishad. knowledgeable about my vehicle. He made the service experience very enjoyable. See you next time Rishad. More

Andre Robinson at Fred Anderson Toyota was absolutely awesome! From our initial contact while shopping to the final vehicle orientation session on my new RAV4, Andre never missed a beat. He was incredibl awesome! From our initial contact while shopping to the final vehicle orientation session on my new RAV4, Andre never missed a beat. He was incredibly efficient, lightning-fast with his responses, and a genuine pleasure to work with. Huge hats off to the rest of the team as well. This was my second vehicle purchase here, and both times the staff made the process seamless from end to end. The hospitality is unmatched. This operation has a well-earned reputation for doing the right thing, and their stellar business ethics truly reflect the family-owned firm that they are! More

Welcoming atmosphere. Professional and courteous service. There was no pressure. I felt like I was bringing my Rav in to visit the family. Professional and courteous service. There was no pressure. I felt like I was bringing my Rav in to visit the family. More

Bought my first new car and Toyota from Raleigh Toyota (Now Fred Anderson) in 1993. Bought 2 Prius C's on the same day from them in 2015. And I bought a RAV4 in 2020 from John Lafabregue. He is a very s (Now Fred Anderson) in 1993. Bought 2 Prius C's on the same day from them in 2015. And I bought a RAV4 in 2020 from John Lafabregue. He is a very straightforward and proactive salesman, patiently putting the time in. My wife and I just came back in May 2026 looking at cars and I decided on a plugin 2026 RAV4 and my wife was looking at the 2026 Prius plugin. We came back in June and bought both of our cars from John on the same day and the experience was excellent. More