Fred Anderson Toyota

Service advisor Mr. Oscar Ignacio was very rude & was not communicating in a good faith the entire delay in getting service. It took me 6hrs to get back my first 5000mil Oscar Ignacio was very rude & was not communicating in a good faith the entire delay in getting service. It took me 6hrs to get back my first 5000miles service and i had to stay at the dealership to get back my car. Overall, worst experience of my life to get service from him. I have also complained about him to his managers and i don’t know if they have taken any steps to improve service and train Oscar to improve his communication skills. More

Absolutely great service and Robert my advisor was fantastic also dealer was clean and also all personnel fantastic also dealer was clean and also all personnel More

Hannah was amazing! The service was quick,I was done in 30min. Everyone was welcoming! The service was quick,I was done in 30min. Everyone was welcoming! More

Nora the assistant manager of service was great when we met to the express service. The pre bill was fine . The only thing was no communication for more than 3 hours. My spouse had a doctors appointment a met to the express service. The pre bill was fine . The only thing was no communication for more than 3 hours. My spouse had a doctors appointment at 3:00 brought the car in around 9. I had to call to contact her then she sent an email . Having bought five cars from the dealership in over 25 years this is not first time The cars run well but communication is an opportunity for them to work on More

Tim, Dylan and the team at Fred Anderson are terrific! This is why we drive from Wake Forest and don’t use Leith Toyota on Capital Boulevard. This is why we drive from Wake Forest and don’t use Leith Toyota on Capital Boulevard. More

Pleasant experience from test drive to to final delivery. Carl Anderson answered all our questions and concerns. delivery. Carl Anderson answered all our questions and concerns. More

My service advisor, Hannah Katinsky, was as usual a pleasure to deal with. She gave me an estimate of the work to be done, the time it would take, and met both. She is the reason we just bought anoth pleasure to deal with. She gave me an estimate of the work to be done, the time it would take, and met both. She is the reason we just bought another vehicle from Fred Anderson Toyota. More

Service person always right there to ascertain what needs to be done, and informing me of options. Nice personality. And I asked about what would be likely on schedule for the next visit as the next to be done, and informing me of options. Nice personality. And I asked about what would be likely on schedule for the next visit as the next 100,000 miles begins. And I go up to the showroom area and find a table to work at....with a cup of good coffee! OH, and the tech person's video of his inspection is very good. More

Great personal experience at the dealership, our service advisor, was very friendly and knowledgeable. Wasn’t thrilled about the AI appointment schedule experience as it failed to properly schedule my appo advisor, was very friendly and knowledgeable. Wasn’t thrilled about the AI appointment schedule experience as it failed to properly schedule my appointment at the requested time, even though it repeated my request back. I called and spoke to my service advisor and he made sure I was scheduled correctly. More

Excellent, timely service. Tyrone was very professional and gave me a thorough summary of the services performed Tyrone was very professional and gave me a thorough summary of the services performed More