TERRY UNDERDUE

Communication was great between service advisor and myself. Was worked in quickly when I had an emergent situation. myself. Was worked in quickly when I had an emergent situation. More

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Terry Underdue in service is outstanding! He attends to every question and concern. He is a pleasure to work with. He attends to every question and concern. He is a pleasure to work with. More

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I always get the best care from my advisor and recommendations so Fred Anderson I consider best customer care recommendations so Fred Anderson I consider best customer care More

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Great personal experience at the dealership, our service advisor, was very friendly and knowledgeable. Wasn’t thrilled about the AI appointment schedule experience as it failed to properly schedule my appo advisor, was very friendly and knowledgeable. Wasn’t thrilled about the AI appointment schedule experience as it failed to properly schedule my appointment at the requested time, even though it repeated my request back. I called and spoke to my service advisor and he made sure I was scheduled correctly. More

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Genea was very professional and thoughtful. Great service and fair price. 130k miles and going strong Great service and fair price. 130k miles and going strong More

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Great service from Fred Anderson Toyato. Service advisor Terry was great and attentive to the entire process . Great job! Service advisor Terry was great and attentive to the entire process . Great job! More

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Terry Underdue is the best Service advisor! He has been servicing my cars for 20 years He has been servicing my cars for 20 years More

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Unscheduled appointment was done in a promptly time! My agent (Terry Underdue) was very professional and honestly helpful! My agent (Terry Underdue) was very professional and honestly helpful! More

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The air conditioning on my 2013 Toyota Sienna stopped working on the driver side only. I had initially taken it to an independent auto repair shop who after keeping it all day had told me it would requir working on the driver side only. I had initially taken it to an independent auto repair shop who after keeping it all day had told me it would require taking out my dashboard to replace a servo motor and would cost around $1900. Left and went to Fred Anderson Toyota and explained my situation to Terry Underdue. He said it was unusual for a Toyota Sienna to have a bad servo motor in this situation. He suggested testing my ac under pressure and checking for leaks. I approved the test and they found my condenser coil was leaking. Replaced the condenser coil, purged and recharged my cooling system. Everything works fine now and over $500 less than I would have paid for the wrong fix. Terry also arranged for me to use a free rental car to get home while I waited overnight. I truly appreciate Terry’s help, his expertise, and his willingness to help me out. More

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Efficient technicians, service writer Terry is just the best. Comfortable waiting area with free coffee. best. Comfortable waiting area with free coffee. More

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