Fred Anderson Toyota of Asheville

During these days of Covid, I limit my contacts as much as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be repla as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be replaced, I called Fred Anderson Toyota of Asheville, told them exactly what needed to be repaired, and made an appointment for it to be fixed. I arrived at the dealership and it turns out they didn't have the part and had failed to order it!! So now I have to go back to the dealership a second time--thus exposing myself and the Toyota associates unnecessarily. Not very good Covid -- or time -- management, Toyota!!! Very poorly handled!! More

Lousy service gave me the run-around on a 2012 Benz I bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. More

I had a great experience buying a car today with Jesse. Extremely helpful. He made sure I could handle my daughter’s mountain easily. Outstanding! Extremely helpful. He made sure I could handle my daughter’s mountain easily. Outstanding! More

Tried to up sale service I did not need to the tune of $900 I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up w I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up with $900 items that needed to be serviced. Two of them needed done. One was a license plate light was out and the other was the cabin filter was dirty. The technician said in the video inspection that my engine air filter was fine but on the list of repairs needed they had listed that it needed replacing. When I got home I checked it and it was very clean. They also said my spark plugs needed replacing. Thae only have 30,000 miles on them and the Toyota recommended replacement of them is 120,000 miles. The spark plugs are Toyota recommended plugs. When I got home I checked it and it was very clean. The other repairs listed was based on mileage and/or time. They have no way what I have done to the car so there is no way they could know what needs to be done. I would not trust anything they say needs fixed and I would not recommend their service dept. More

Jesse is the salesman you want! (Be aware of the financial dept though... more below) I spent a month educating myself through Kevin Hunter, Chevy Dude, and Your Auto Advocate on YouTube. I was financial dept though... more below) I spent a month educating myself through Kevin Hunter, Chevy Dude, and Your Auto Advocate on YouTube. I was amazed to see that there were no bogus fees or tactics done with Jesse. It was quite refreshing. Jesse is not pushy, allows for private conversations, willing to work on price, and applies no hidden fees. Actually asked us how much down and how many months I'd like to finance for instead of suggesting 84 months at $0 down or saying "what would you like your payments to be?" He followed proper safety measures during COVID-19. He is personable versus getting you out the door in an hour. If you are from out of state, they have built in free lifetime oil changes into the overall price... be sure to negotiate that off the overall price. I had gone to 4 other dealerships prior to Fred Anderson and they were all rude, pushy, controlling, and demanding. I never felt that for one second with Jesse. The finances department was not as transparent so go in prepared! Have a pre-approval letter from a bank of your choosing before going in. The reason is that the financial guy we worked with (Josh) will claim to have run your numbers into their system that will pull the lowest interest rate. That was not the case. He pulled 5.99% (credit score was 846). When we asked him to look at our letter, he claimed it was not valid for this specific vehicle (VIN needed), though it was for the same amount and stated "used car sale". Puzzled, we did say while laughing "this seems like a crock of xxxx"(probably could have said something else but that's what came out). We asked him to run it again with the bank we had a letter with and 30 seconds later... it was 2% lower. He remained unapologetic instead told us about his military background and how he takes his work and image seriously. He also claimed if we used our bank instead of them, there was a $500 penalty (first time ever hearing that). Lastly, he stated you can only put 5K down on your credit card because they have been burned in the past with people cancelling the payment and getting a free car? When we asked him to ask his manager, he did... was gone 8-10 seconds, came back, said no, sat back down. Seemed fishy. Josh was confrontational, stubborn, and unapologetic for making a mistake that would have netted them thousands. More

Best car buying experience ever! Dean Holllar was our Sales Pro and he was just that, a real pro. He explained all of our choices, took his time, never rushed us and made a great deal Dean Holllar was our Sales Pro and he was just that, a real pro. He explained all of our choices, took his time, never rushed us and made a great deal, too. He demonstrated the features of the car and answered all of our questions. The whole process was fun! And I can't say enough about Fred Anderson of Asheville. Wonderful spacious facilities, huge inventory of vehicles, smiling face and helpful people. I highly recommend Dean Hollar and Fred Anderson Toyota of Asheville! More