Fred Anderson Toyota of Sanford

needs to be better prepared with clearer communication I visited the dealership twice, to test drive the vehicle once and finalize purchase the second time. While calling in advance to make an appointment, I visited the dealership twice, to test drive the vehicle once and finalize purchase the second time. While calling in advance to make an appointment, arrived and the vehicle was not ready. On the day of the actual purchase of the vehicle, it was not ready for delivery. The tailgate was still missing, even though it was noted to be replaced at the time of the test drive two weeks earlier. When calling to finalize the price and agree a time to pick up the vehicle, no one mentioned that it was still missing. Only on arrival did I learn that it had not yet been replaced and would take a few more days to be done. We agreed that the part would be delivered to the Fred Anderson Toyota service department in Raleigh, to be installed, as that was closer to Durham. That was appreciated and we will continue with service at that deadlership, however collecting the vehicle incomplete was disappointing. Lastly, the car was to be detailed before delivery. While it was washed on the outside and the interior cleaned, other areas of the vehicle did not receive any attention. Storage compartments inside and in the truck bed were filthy, as was inside the gas-fill door. Plus, the back of the passenger cab - in the gap between it and the truckbed - was visibly dirty with dried-on pollen and dirt. Poor job detailing. As the purchase process took some time, and coming from Durham to collect the vehicle, I was ready to take it home that day, therefore did not want to wait any longer for additional cleaning. However that was also disappointing. More

Scheduled Maintenance I had requested a printed before and after reading of the 4-whell alignment along with the services performed, but the printer was nonoperational, and I had requested a printed before and after reading of the 4-whell alignment along with the services performed, but the printer was nonoperational, and wouldn't be fix for another 2-3 weeks. I'm still waiting. Overall services were average as usual but have to recheck after their work to make sure things are normal. The engine oil was very low below the add mark after a 270,000 mile service, no room for mistakes on my 2000 4Runner. More

New truck purchase Had a wonderful interaction with the salesman, general manager and service manager. They met all of my needs and concerns. I will recommend this deale Had a wonderful interaction with the salesman, general manager and service manager. They met all of my needs and concerns. I will recommend this dealership to everyone. More

service of Sanford Toyota service has been very good , from sales staff to the service department been treated very well would recommend Fred Anderson Toyota of Sanford to an service has been very good , from sales staff to the service department been treated very well would recommend Fred Anderson Toyota of Sanford to anyone More

Bad sensor on 2006 Toyota Highlander They quickly determined the problem. With my ok, they ordered a new sensor and installed it the next day! Could not have expected more! They are gr They quickly determined the problem. With my ok, they ordered a new sensor and installed it the next day! Could not have expected more! They are great, all of them. More

A little too long I had a 7:30 appointment for oil change and state inspection. My car wasn’t ready until after 9:00. Seems like a long time. I had a 7:30 appointment for oil change and state inspection. My car wasn’t ready until after 9:00. Seems like a long time. More

Tire balance and Tonneau cover install This visit was great. They kept me informed and answered all my questions and addressed my concerns. I will recommend this dealership to all my friend This visit was great. They kept me informed and answered all my questions and addressed my concerns. I will recommend this dealership to all my friends and family for their vehicle needs. More

First Service for new vehicle. Polite, Friendly, and Helpful. No issues. No complaints. I would not hesitate to recommend Fred Anderson Toyota of Sanford to anyone else needing a Polite, Friendly, and Helpful. No issues. No complaints. I would not hesitate to recommend Fred Anderson Toyota of Sanford to anyone else needing a New Vehicle, or Service for their current Vehicle. More

Excellent Experience The team at Fred Anderson Toyota made our car buying experience stress free and easy. They helped us get out of two cars and into one new to us as wel The team at Fred Anderson Toyota made our car buying experience stress free and easy. They helped us get out of two cars and into one new to us as well as a brand new car for an extremely reasonable deal. They were able to navigate our self employed income and still get us the best interest rates available. Highly recommend Freddy, Brian, and the rest of the team. More

I got what I wanted and more! We stated clearly what we wanted. The staff made us comfortable and were not pushy while we briefly waited for Chris to find the specific 4 Runner we We stated clearly what we wanted. The staff made us comfortable and were not pushy while we briefly waited for Chris to find the specific 4 Runner we asked for. He was spot on which helped us realize that we wanted one with another trim package. We made an offer, he returned with a matching offer! None of the back-and-forth game. More