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Fred Anderson Toyota of Sanford - Service Center

Sanford, NC

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1,075 Reviews

1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center

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February 03, 2020

Nice service experience In January 2020, I had my six month service completed on my Highlander. The experience was perfect. My car was finished in about one hour and al More

by Richard J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Elder
Feb 04, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for the five stars! Visit again soon!

February 03, 2020

regular maintenance Our appointment was on time, maintenance done in a timely manner. Friendly personnel. However, I thought the sales pitch for wheel alignment was tac More

by George72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cannot remember names of those with whom we interacted.
Feb 04, 2020 -

Fred Anderson Toyota of Sanford responded

George - thank you so much for your feedback. It was a pleasure to serve you.

February 02, 2020

Problem resolution Additional time was spent in finding a solution to a very serious issue. Trying to come up with a plan that benefited all parties. Issue is still bein More

by val2thdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for sharing your feedback. Please do not hesitate to reach out to us directly with any concerns you may have.

February 02, 2020

Great service, as always! I highly recommend this dealership for sales and service! Been with them for many years. In my family we own at least 6 Toyotas. More

by Mary
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Fred Anderson Toyota of Sanford responded

Mary - thank you for the five stars! Visit again soon.

February 02, 2020

Good experience I came for 40,000 oil change, and service is good as usual, and got car washed as well. I would recommend this service center to local people. I will More

by FRANCISXUEXIAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for this awesome review of our service center! We are looking forward to serving you again soon.

February 01, 2020

The best place to get your Toyota serviced! The service manager Bryan has done an amazing job continuously improving the service department with awesome employees like Chan, Luther, and Kyle who are always More

by Linda C.
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Fred Anderson Toyota of Sanford responded

Linda - thank you for this awesome review! Visit again soon.

January 30, 2020

Took over 2 hours to rotate tires, inspection and oil change and I had the 730 appointment. Service department gets worse every time you go. Takes too long and they always try to sell you something th More

by ECUMOM0
Recommend Dealer
No
Employees Worked With
Not listed
Jan 30, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for sharing your feedback on our Service Center. We would like to learn more about your experience and make things right. When you have a moment, please reach out to our General Manager, Greg Davison, at (919) 895-6516.

January 30, 2020

On our recent visit they were on time friendly and helpful in a clean and efficient setting including waiting room. Had the parts needed as promised. Hope they keep it up. More

by ROBERTOLDHAM47
Recommend Dealer
Yes
Employees Worked With
Julian Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for the review! You can count on us to keep it up!

January 29, 2020

Very friendly and got my service complete but i have a low tire pressure gauge light that has been on for 6 months and addressed all 3 times i have been there. They say they will check it but it is still More

by stevedinkins67
Recommend Dealer
No
Employees Worked With
Julian Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for sharing your feedback. Please do not hesitate to reach out to us directly with any concerns you may have.

January 29, 2020

Very good service. I noticed a low tire pressure warning and stopped at the dealership. They noticed a nail in the tire and repaired it in 30 minutes. More

by ednelson1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dani Lopez
Jan 29, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for sharing your experience. We hope to see you again soon!

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