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Fred Anderson Toyota of Sanford - Service Center
Sanford, NC
1,075 Reviews
1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center
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January 06, 2020
The best dealer in town Customer service is great. Very professional and polite workers. They really know what they are doing. Great service at great price. Time and schedul Customer service is great. Very professional and polite workers. They really know what they are doing. Great service at great price. Time and schedules are very convenience. More
by espinozaarmando505
Verified CustomerEmployees Worked With
January 06, 2020
Don't send your wife by herself I normally don't have any problems with this service center. However, this past experience was not a good one. I called a few days before to schedule I normally don't have any problems with this service center. However, this past experience was not a good one. I called a few days before to schedule an oil change for my Rav4. According to my contract when purchasing the vehicle, all oil changes are free as long as this service center is the only place to service the vehicle. When I arrived, the sales guy tried to pull a fast one and tell me that I was going to be paying $180 for my service for the day. I demanded an explaination as to why I suddenly was told to pay for the oil change I had asked for. I was informed that more services would be done on the car than just the oil change. I refused to pay the amount suggested. I did not come prepared to pay at a free oil change. After waiting over an hour and watching 4 folks leave before me after bringing their cars in after me, I was "all set to go". I guess the service guy didn't like my $180 sservice cancellation as my car was the only one not to be put throught the complimentary car wash. So much for a great "customer" service center. More
by dovefrenzie18
Employees Worked With
I did not care to catch his name
January 06, 2020
Best service department I have ever dealt with. On time, fast, polite and quality work. I would highly recommend this dealership. Great service thank you fast, polite and quality work. I would highly recommend this dealership. Great service thank you More
by raymond.lacey62
January 06, 2020
Rip Off Artists I don't know how this dealer got the reviews it has. I had a horrible experience here. I went in with my mother's car for a simple ( or so I thought) I don't know how this dealer got the reviews it has. I had a horrible experience here. I went in with my mother's car for a simple ( or so I thought) service of oil change. After about 30 minutes the service advisor came to get me and took me to the car to show me a leaking fuel line. It was leaking pretty badly. They said it was like that when I came in. I didn't believe it because I had been standing by the car all morning in the hot sun breaking down boxes to take to the recycle. I would have noticed the gasoline odor or seen it on the drive way. I think they did it putting the car on the lift. I felt I had no choice but to have it repaired. I couldn't very well drive it now. My mom has an extended warranty and I called the service advisor with the warranty information immediately after the shuttle driver dropped me off back at my mom's house. He took the information for the extended warranty and said it was covered and that I would get a reimbursement. ( I had to PAY FOR EVERYTHING in advance before they would have the shuttle take me home). They did not have the part needed to repair the fuel line so I had to leave it, it couldn't be driven with the amount of fuel leaking out of it. I still believe they tore that fuel line because as bad as it was leaking out I would have noticed it!!!! They also told me the car needed tires and an alignment. We talked about doing 4 tires but we agreed on 2 tires but they charged me for 4 tires. My mom was in the hospital during all of this because she had fallen ill that morning and had to be taken by ambulance. I did not look closely at the receipt before I left with the shuttle driver. Long story short.... They kept the car for 2 days, for a problem they created, never filed the claim with the extended warranty company so we had to pay full price for the fuel line repair, they charged for 4 new tires and only put on 2 and have never resolved this. I called the general manager about it and he said he would get back to me and he NEVER bothered to call me back. I do not recommend this dealership. They are rip off artists. They could have owned up to their mistake and they should make this right!!!! Better check everything on your car and receipt!! More
by JACICLAYTON777
Employees Worked With
Greg Davison
January 06, 2020
I went Friday, made an appointment for Saturday for brakes. After 2 hours they told me they didn't have the parts. That's why I went in. I went to the auto parts store and replaced them myself! brakes. After 2 hours they told me they didn't have the parts. That's why I went in. I went to the auto parts store and replaced them myself! More
by JBARGMANN3
Employees Worked With
Can't remember
January 05, 2020
graet service This is not my first time for service at Toyota of Sanford. I have been going there for over 3 years for service on both my Toyota and Honda. These pe This is not my first time for service at Toyota of Sanford. I have been going there for over 3 years for service on both my Toyota and Honda. These people are real pros. You are treated with respect and professionalism and the job is done right the first time at a very fair price. More
by rloss
January 05, 2020
Oil change Called two days before Christmas and scheduled an oil change for the day after Christmas. They were very busy but still got things done efficiently Called two days before Christmas and scheduled an oil change for the day after Christmas. They were very busy but still got things done efficiently More
by jimgaron
January 05, 2020
Servicing oil changed Service was great just wish didnt take 1.5 hrs to get your oil changed and tires rotated. Nice the waiting area has coffee and plenty of seating. Service was great just wish didnt take 1.5 hrs to get your oil changed and tires rotated. Nice the waiting area has coffee and plenty of seating. More
by ncnurse0308
Employees Worked With
do not know names of any service staff
January 05, 2020
Great The service was great would come back with my Toyota only cars. Would not be bring the used Honda car I purchase from there. Didn’t receive great ser The service was great would come back with my Toyota only cars. Would not be bring the used Honda car I purchase from there. Didn’t receive great service with it! More
by loraswilliams
Employees Worked With
Other Employees :
Greg Davison, Juanita Mendoza
January 05, 2020
Trailer hitch installation Both the service advisor and shuttle service person were very personable and polite. Price was outstanding and service was very timely. Would definite Both the service advisor and shuttle service person were very personable and polite. Price was outstanding and service was very timely. Would definitely use your service department again in the future. More
by jge68
Employees Worked With
