Fred Anderson Toyota of Sanford - Service Center

Auto sales Ms Bruce was very polite and professional. If she didn't know the answer to a question she found the answer to my question from others employees. She Ms Bruce was very polite and professional. If she didn't know the answer to a question she found the answer to my question from others employees. She made us comfortably while waiting for the vehicle to get process. More

Very good service. The techs were aware of my situation and helped. I was going to DMV and had not had an inspection yet so they took care of it. The techs were aware of my situation and helped. I was going to DMV and had not had an inspection yet so they took care of it. More

Poor Service Had an oil change done on the truck. The dealer did not top off the fluids. The mechanics left oil stains inside the truck's interiors. Had an oil change done on the truck. The dealer did not top off the fluids. The mechanics left oil stains inside the truck's interiors. More

Not what I wanted. I went there for just an oil change. Service department tried to sale me things I really didn’t need. Then stated my front needed to be aligned. Cha I went there for just an oil change. Service department tried to sale me things I really didn’t need. Then stated my front needed to be aligned. Charged me 75 for that. Then a labor fee plus some kind of weird service fee.its cost me Around 300 to get that done. The only service I will get from them is oil changes. More

Friendly service Everyone was so friendly and thorough with the work to be done. Was in and out for my service in less than an hour. Thank you! Everyone was so friendly and thorough with the work to be done. Was in and out for my service in less than an hour. Thank you! More

Unexpected service need attended to quickly and efficiently. I took my 2013 Avalon in for the 100,000 mile service. Was told, when I called to schedule the appointment, that I could expect the oil change and tir I took my 2013 Avalon in for the 100,000 mile service. Was told, when I called to schedule the appointment, that I could expect the oil change and tire rotation, it would cost around $271 and would take about 1.3 hours. So I scheduled a 7:30 am appointment because I had plans to attend a Christmas Show in Lumberton, where I live, at 12:00. Once the multi-point inspection was done I was told the engine coolant needed replacing and my transmission would need to be drained and refilled along with another service that in all would take most of the day and cost around $1000. I called my husband as this was totally unexpected. He spoke with Bryant, the gentleman who was sharing this information with me. After they spoke and my husband agreed to the service and price Bryant was able to quote him I returned to the waiting area. At approximately 10:45 I went to inquire as to when my car would be ready since I knew I was expected in Lumberton by noon. I was told by Bryant that my car would not be ready in time for me to get to the show on time and offered me a rental. I work M-F at SECU in Lumberton and my manager had blocked out any PTO from Dec. 16-23. I told Bryant I could bring the rental back Sunday afternoon and he gave me his cell number and told me to call him and he would meet at the dealership to receive the rental and give me my car. So I got to my show on time. Bryant texted me while I was at the show and after it was over I saw the text and called him. Turns out after they rotated the tires the service tech heard a clicking sound while doing a test drive. Upon further inspection he found that the wheel bearings on the front right side needed replacing! My car was not going to be ready until sometime Monday! I told Bryant I would let my manager know and hopefully I would be able to take time off in order to get the rental back to Sanford Toyota before the service department closed. She understood and allowed me to leave work at 2:00, costing me 2.5 hours of PTO since one of the hours was my lunch. My car was ready when I arrived. The work on the wheel bearings was actually covered by my warranty and we had a $100 deductible which was added to the price my husband and Bryant had agreed upon on Saturday. In the end the work was completed and Bryant made himself available throughout the entire experience. More

Service was great. Service was great and advisor was knowledgeable as he knew what I needed done and explained everything in detail. Service was done right and was done Service was great and advisor was knowledgeable as he knew what I needed done and explained everything in detail. Service was done right and was done in timely manner. I was told about 2 hours for the work and it was about 1 hour 45 minutes when advisor came out to get me. More

Vehicle service Our service experience surpassed our expectations in that everyone working there was pleasant and courteous. The work was completed thoroughly and qu Our service experience surpassed our expectations in that everyone working there was pleasant and courteous. The work was completed thoroughly and quickly. Thank you very much. VR Joyce and Bud Benson More

Home town Service Scheduled 10K mi. service the day prior, in & out in less than one hour. Shuttle service is 👌🏻. Staff are polite & professional. Highl Scheduled 10K mi. service the day prior, in & out in less than one hour. Shuttle service is 👌🏻. Staff are polite & professional. Highly recommended this dealership. More

Services Like any other times, services was great and fast. Service tech was prompt and very friendly. I was in and out which was great. Thank you! Like any other times, services was great and fast. Service tech was prompt and very friendly. I was in and out which was great. Thank you! More