Fred Anderson Toyota of Sanford - Service Center

Great customer service! Bryant was very helpful from the moment I walked in. I had scheduled an oil change and a tire rotation, but somehow I was scheduled for a 60K mile ser Bryant was very helpful from the moment I walked in. I had scheduled an oil change and a tire rotation, but somehow I was scheduled for a 60K mile service. I wasn't prepared to spend that much for this visit, so Bryant worked with me to narrow services down and he provided me a list of things to schedule at a later appointment. The work did not take long, either! More

I appreciated the manager taking care of my bill because of Appreciated the manager taken care my bill because of an error that was made. He did it in a timely manner and explained to me the change he had done Appreciated the manager taken care my bill because of an error that was made. He did it in a timely manner and explained to me the change he had done to correct it. More

Excellent Service My experience as always was excellent. Your employees are professional, polite, remember me from previous service and know their jobs. The work in don My experience as always was excellent. Your employees are professional, polite, remember me from previous service and know their jobs. The work in done within the time frame they quote me. More

Oil change Fast and convenient oil change service. I was in and out in no time. I will definitely be back to this location in Sanford, NC. Fast and convenient oil change service. I was in and out in no time. I will definitely be back to this location in Sanford, NC. More

Great customer service Great service and great customer service great price very helpful people that work for dealer ship .very clean shop and very helpful with the service. Great service and great customer service great price very helpful people that work for dealer ship .very clean shop and very helpful with the service. More

Free lifetime oil changes aren’t free Had an 8:30 am appointment to get my oil changed. Got there 20 minutes early and checked in. Left at 9:40 with a bill for $35. Seems the tires I had p Had an 8:30 am appointment to get my oil changed. Got there 20 minutes early and checked in. Left at 9:40 with a bill for $35. Seems the tires I had purchased at a local tire store had to be rotated at a cost of $24.95 plus “shop fee” plus tax. Never mind that I had just purchased the tires less than 2000 miles ago. No one ever came out and told me the tires were going to be rotated. If the had I would have told them of them not needing to be rotated. Happy More

First Service Appointment - very impressed! I recently moved to the area and took my 4Runner in for it's first service appointment. The service center was quick to have someone greet me and walk I recently moved to the area and took my 4Runner in for it's first service appointment. The service center was quick to have someone greet me and walk through what needed to be done on the car. They were polite and professional and expedient. The service was completed in less time than they estimated. They also offer a shuttle service which was very helpful to go across the street while we were waiting. More

40,000 mile service Service department does a good job. Keeps customers informed about what needs to be done and stays on schedule. Vehicle is always finished on time. Service department does a good job. Keeps customers informed about what needs to be done and stays on schedule. Vehicle is always finished on time. More

Disappointed with state inspection Failed state inspection due to dry rot tires . Tires were independently inspected by two tire dealers and there was no evidence of dry rot with tires. Failed state inspection due to dry rot tires . Tires were independently inspected by two tire dealers and there was no evidence of dry rot with tires. Passed state inspection at another facility. More

Regular maintenance and Recall They did a great job of seeing me on time, taking care of my regular service, fixing a recall notice and had my Tacoma washed and ready to go. They did a great job of seeing me on time, taking care of my regular service, fixing a recall notice and had my Tacoma washed and ready to go. More