Fred Anderson Toyota of Sanford - Service Center

Professional Chan was very helpful with scheduling my service & Norman made sure that what was needed to perform the service to my vehicle was there so it could ge Chan was very helpful with scheduling my service & Norman made sure that what was needed to perform the service to my vehicle was there so it could get done in a timely manner. More

Great service. Service was on time and at the price quoted. The shop did a great diagnosis on what was wrong with the truck and had the parts needed. Service was on time and at the price quoted. The shop did a great diagnosis on what was wrong with the truck and had the parts needed. More

SERVICE All was good, System was down when i left and could not get my printout of invoice so i could keep in my files. The agent said they would mail one to All was good, System was down when i left and could not get my printout of invoice so i could keep in my files. The agent said they would mail one to me, however i have not received it. More

Very good initial visit. Attentive to issues in advance as well as day of service. Got a letter from Toyota day after visit. Wish had known of recall at time of service. Now Attentive to issues in advance as well as day of service. Got a letter from Toyota day after visit. Wish had known of recall at time of service. Now will have to make an unanticipated trip. More

Tired of the price gouging. $100 is ridiculous to pay for injecting a fuel induction cleaner. And $300 to replace brakes that cost $189. This kind of pricing has been going o $100 is ridiculous to pay for injecting a fuel induction cleaner. And $300 to replace brakes that cost $189. This kind of pricing has been going on for some time and now that my husband has seen my last two bills, I am not allowed to return for normal service any longer. The service gentlemen are smooth talkers that do their job well and make you think you need particular services that are completely overcharged and before you know it, you end up with a $700 bill each time. More

Easy, efficient, completed on time Made the appointment through a phone call. I got the date and time I wanted for the service. Dropped the car off and picked it up on time. I was in Made the appointment through a phone call. I got the date and time I wanted for the service. Dropped the car off and picked it up on time. I was informed of services that needed attention with no pressure. Good experience. More

Oil change 3 Jun 2019 Purchased an oil change for my Toyota Avalon, every went well. No complaints for the service department, the waiting room is pretty terrible. They hav Purchased an oil change for my Toyota Avalon, every went well. No complaints for the service department, the waiting room is pretty terrible. They have office space that open into the waiting room so there a constant noise and foot traffic from employees. When I when there was some important person (Upper management) there doing a walk around so everyone was pretty much walking on egg shells. Needless to say the waiting room was buzzing with employees talking about one thing or anther. Service department is great in my opinion- waiting room not so good. Bring some head phones if you choose to wait at this dealership. More

Oil Change Error After a scheduled oil change on 24May19, I found my oil cap had not been secured. I discovered this one week after the initial oil change. I was conce After a scheduled oil change on 24May19, I found my oil cap had not been secured. I discovered this one week after the initial oil change. I was concerned damage had been done to the engine. I scheduled an appointment to have the Fred Anderson Toyota Dealership In Sanford, NC check and see what damage, if any, had occurred due to their error. The oil change technicians didn’t inspect my car, I was watching from the sales room. They said they had checked it out. They never took my car into the bay. One of the employees straight lied to me about it, when I asked him if they checked it out. I spoke to Bryan, the maintenance manager, about what happened and he became defensive. He had a certified Toyota technician inspect the car after I requested it be done to ensure no damage was done to the engine. Bryan told me a story that didn’t match up with what the Toyota technician told me about the services and inspections conducted that day to ensure no damage had been done to the engine due to their error. After everything was said and done the maintenance report didn’t reflect anything that Bryan said had been done. He then became extremely rude and starting to become offensive with his comments. He changed the report to reflect what had supposedly been done. I am disappointed with the maintenance managers handling of this situation and believe he should be trained to better respond to customer concerns. Especially concerns due to errors by his department. I am seriously thinking about taking my business to Rick Henderson Toyota of Fayetteville, NC due to the maintenance manager’s behavior. More

Consistently Superior I have been taking my car to Toyota of Sanford since moving to Garner, NC in September of 2917. I completely respect and trust Alex Polky, Luther Whi I have been taking my car to Toyota of Sanford since moving to Garner, NC in September of 2917. I completely respect and trust Alex Polky, Luther White and Julian Hernandez. That is why I drive an hour each way for servicing of my 2016 Highlander. More

Scheduled Maintenance I had requested a printed before and after reading of the 4-whell alignment along with the services performed, but the printer was nonoperational, and I had requested a printed before and after reading of the 4-whell alignment along with the services performed, but the printer was nonoperational, and wouldn't be fix for another 2-3 weeks. I'm still waiting. Overall services were average as usual but have to recheck after their work to make sure things are normal. The engine oil was very low below the add mark after a 270,000 mile service, no room for mistakes on my 2000 4Runner. More