Fred Anderson Toyota of Sanford - Service Center

50,000 Mile Service Brought my 2014 Avalon in for service. I only drive about 6600 miles per year. So, we do maintenance based on time not miles (about every 6 months). T Brought my 2014 Avalon in for service. I only drive about 6600 miles per year. So, we do maintenance based on time not miles (about every 6 months). This time they did the 50,000 mile service check. It took more time and was a little more expensive than usual because more needed to be done. More

Awesome My appointment was for 4:30pm I got there early, and in no time they took my car back and I was out of there. My appointment was for 4:30pm I got there early, and in no time they took my car back and I was out of there. More

Excellent facility that’s why I drive from Fayetteville . I have tried the service department in Fayetteville only to get upset and realize I should’ve stayed with Sanford Toyota . I have tried the service department in Fayetteville only to get upset and realize I should’ve stayed with Sanford Toyota More

Quick and Easy The service rep was fast and friendly, as always. My car was ready on time, as always. They even wash it for me when I come in for service! The service rep was fast and friendly, as always. My car was ready on time, as always. They even wash it for me when I come in for service! More

30,000 0il change They are very efficient. I had a stain on the front seat I could not get out and they went above and beyond getting that stain out. I love that they w They are very efficient. I had a stain on the front seat I could not get out and they went above and beyond getting that stain out. I love that they washed my truck as well. More

Horrible I had an appointment and still waited more than two hours...asked if my vehicle was done...then was told"oh yeah it's been done for a while!"....and I I had an appointment and still waited more than two hours...asked if my vehicle was done...then was told"oh yeah it's been done for a while!"....and I dont understand why I have to request for services to check my levels under my hood...who cares about a car wash....check my fluids!. More

22000miles Thank you. Gracias. Domo arigato gozaimaxxxxa. Danke Schoen. I relayed my vehicular issues and you corrected them as well as inspecting the vehicl Thank you. Gracias. Domo arigato gozaimaxxxxa. Danke Schoen. I relayed my vehicular issues and you corrected them as well as inspecting the vehicle. You couldn't ask for much more. More

Super craftsmanship, quality service provider When I took my car in, the work was explained to me, the hours that will take, and cost. The service writer, Bryan, was knowledgeable, helpful courteo When I took my car in, the work was explained to me, the hours that will take, and cost. The service writer, Bryan, was knowledgeable, helpful courteous and kept me informed on the progress of the work. Time and time again, Bryan Newton has always exceeded our expectations in the form of high-quality customer service with integrity and honesty. It is for that reason that we continue to bring all of our vehicles to Fred Anderson Sanford. And will continue to do so in the future. We feel that this level of service is rare within the automotive service industry. Thank you again Brian for doing such an outstanding job taking care of us, your customer! More

Lots of pushing In addition to the high cost of any service, it is annoying to have a long list of "recommended services" without checking if any are needed. For exam In addition to the high cost of any service, it is annoying to have a long list of "recommended services" without checking if any are needed. For example, when told about a recommended alignment, I asked them to check if one were needed--it wasn't. Without my asking, I would assume--if I trusted the service center--I "should" have an alignment. And this is just an example. The service people (in general, and certainly the last person with whom I worked) are very courteous and willing to talk about their "recommendations"; my guess is the push for separating the customer from her or his money by making recommendations for services without checking if they are needed, is from management/Toyota/whomever. More

Service to determine service needs. Technicians continued to search for the noise I was hearing periodically when driving my car. I agreed that the technician could test drive the car. Technicians continued to search for the noise I was hearing periodically when driving my car. I agreed that the technician could test drive the car. After inconclusive results, the technician rode with me on a test drive. Immediately, he was assured that there was a problem. More