Fred Anderson Toyota of Sanford - Service Center

Satisfied customer As always excellent and professional service by the entire service staff. Wait time is minimal and the waiting area and restrooms are very clean. The As always excellent and professional service by the entire service staff. Wait time is minimal and the waiting area and restrooms are very clean. The refreshments are a plus. More

Friendly & Effecient Everyone I encountered on my visit (my first to this particular dealership) was very kind and friendly. The waiting area was decent. Wait time was abo Everyone I encountered on my visit (my first to this particular dealership) was very kind and friendly. The waiting area was decent. Wait time was about 30 minutes or so less than the estimated time I had been provided with. Overall very pleased and would recommend. More

Pricey labor costs Took my Tacoma in to have head gaskets replaced, first it was 3,300 for the work, then 2400, finally settled on 2200. They seem to do a pretty good jo Took my Tacoma in to have head gaskets replaced, first it was 3,300 for the work, then 2400, finally settled on 2200. They seem to do a pretty good job but the labor costs are extremely high. Service advisor was pleasant to work with. More

Lane departure alert disconnected Brought my new car in for first service. Just rotate tires and top off fluids. Now my lane departure warning system does not work. Will have to drive Brought my new car in for first service. Just rotate tires and top off fluids. Now my lane departure warning system does not work. Will have to drive another 1 1/5 hrs one way to take it back for repair. More

Too long to fix Over 1 1/2weeks and still no contact with whoever is supposed to come and fix the problem. Don’t seem like there is much concern. Maybe I should have Over 1 1/2weeks and still no contact with whoever is supposed to come and fix the problem. Don’t seem like there is much concern. Maybe I should have stayed with Mazda. More

Great service My tire light came on and I showed up with no appointment and they took care of the issue quickly and correctly. Thank you Julian My tire light came on and I showed up with no appointment and they took care of the issue quickly and correctly. Thank you Julian More

Unusual Disappointment in this Service I needed at least one new tire changed out on my Prius. Initially, tire(s) couldn't be obtained same day. Then I asked them to recheck & was told th I needed at least one new tire changed out on my Prius. Initially, tire(s) couldn't be obtained same day. Then I asked them to recheck & was told they could get one by 4:00 PM same day. I brought car in and left it about 9:00 AM just in case the tire came in early. I was told I'd get a call that afternoon when tire arrived and was put on car. I also requested tire balancing and 4 wheel alignment. I was NEVER called that day. I called next morning and was told work order was closed out (even though tire apparently never arrived). I had decided, based on prior info from y'all that I should get two tires (to balance out car). I was told they'd have them in and changed out on the car by that afternoon and THIS TIME they would make sure I was called. I suggested due to a full day of inconvenience for me, I should get a discount on the entire service (I got a measly $20 off on an appx $450 service cost. I was called in the late afternoon that it was ready, however, no car wash as I requested was able to be done due to freeze up of your car wash unit. I have used your service department for my Toyotas since we arrived at Carolina Trace in 2001 and I purchased my current Toyota (a 2014 Prius) from you in very late 2013. My first service at your location on a Toyota Avalon in 2001, was unsatisfactory, but since then, up until this last service, I was happy with your service. I would guess that with Service at a Dealership, prices are higher than elsewhere, but, until now, I have felt regardless, that I should have service done where I purchased the car. When next service is due, I will probably be checking into other places to have my work done. Very disappointed, especially since my long record of service with you!!!! More

oil running down fender greasy prints and loose lugnut oil running down fender greasy handprints everywhere and a loose lug nut that fell off got no reply trying to contact service manager on multiple oil running down fender greasy handprints everywhere and a loose lug nut that fell off got no reply trying to contact service manager on multiple days leaving multiple messages More

Good experience I experienced excellent customer service the other day at Fred Anderson Toyota of Sanford, North Carolina. I appreciate the friendly attitude of all t I experienced excellent customer service the other day at Fred Anderson Toyota of Sanford, North Carolina. I appreciate the friendly attitude of all the staff. More

Fast and friendly My car was serviced promptly and the interaction with the service personnel was quite pleasant. I'll gladly continue to make the drive from Fayettevil My car was serviced promptly and the interaction with the service personnel was quite pleasant. I'll gladly continue to make the drive from Fayetteville to have my vehicle serviced here. More