Fred Haas Toyota Country

Fred Haas not only has an excellent shop, but it also has an exceptional service writer in Jan Martin. I have been doing business with Toyota country since they opened which was around 20 plus years ago has an exceptional service writer in Jan Martin. I have been doing business with Toyota country since they opened which was around 20 plus years ago and still driving my Tunda which they have been servicing for that period of time and it's still running great. I have also been dealing with Jan Martin many, many years and honestly I would not take my Toyota's. to any other dealership. Don Pollock More

This Toyota Dealership is fantastic. My sales agent, Mike Strohmeyer worked to the best of his ability to make sure that I got a car. He went above and beyond I will most definitely r My sales agent, Mike Strohmeyer worked to the best of his ability to make sure that I got a car. He went above and beyond I will most definitely recommend Fred Haas Toyota More

Dealing with sales people is sometimes the worst part of buying a vehicle. But I finally found a sales person that doesn't treat you like a number. Doesn't haggle you into buying something you don't want, l buying a vehicle. But I finally found a sales person that doesn't treat you like a number. Doesn't haggle you into buying something you don't want, listens to what you ask and answers your questions with respect. She has the knowledge about the vehicle to explain things to you. She is also a great buffer between you and the sales manager. She is able to take frustration either from the manager or customer and present it to the other with calmness and kindness to achieve a deal with both parties. I never thought I would find a pleasant sales person to buy a vehicle with. I have now bought two vehicles from her and will be buying another one soon. (I have teenagers) If your a sales person reading this, take note; Missy Gough at Fred Hass Toyota is the example of what a sales person should be. Thank you Missy for my vehicles. I will be seeing you again for the next one. More

I bought a 2018 RAV4 in feb 2020. 3 years later, I’ve had to replace the engine and now I’m being advised I have to replace the transmission. Repairs are 75% of what I originally paid 3 years later, I’ve had to replace the engine and now I’m being advised I have to replace the transmission. Repairs are 75% of what I originally paid for the vehicle. They definitely sold me a lemon. Then the slap in the face is when the maintenance person states “this doesn’t normally happen”. Yeah right! This was my first Toyota. Back to Honda for this gal. More

Don’t waste your time going to Fred Haas Toyota Country…My husband and I went in to purchase a truck. We test drove two vehicles. We were interested in one with a sticker price of $59,849 our sales Country…My husband and I went in to purchase a truck. We test drove two vehicles. We were interested in one with a sticker price of $59,849 our salesman was Eric Kopinitz when we sat down to crunch numbers he said the vehicle was priced at $63,033 (which I guess is the price with the “dealer add ons” ) than he said best price $7,000 off and he can sell it for $56,033 with no “dealer add ons”. My husband gave them a final number we were willing to pay and we walked out without purchasing. Later I sent an email to the salesman asking why he didn’t start at the sticker price if he had no intention of doing the dealer add ons. Crickets no response. Today he calls my husband and asks how he can earn our business and my husband says read our email and reply. Crickets no response . I guess there’s no reply he can give that makes sense. Do your homework know what the vehicle is worth before you go in. The “dealer add ons” haven’t even been done to most the vehicles they just price them on top the MSRP so they can start high and make more $. Read the dealership reviews on sales The $7,000 off figure he gave me really was only $3,816 off sticker price so why not be honest why try and trick consumers into thinking they are getting a better deal. Very disappointing …no car is worth the hassle of working with a salesperson that is not trustworthy. We own 3 Toyotas, we even purchased our last one from Fred Haas off 45 but now we are thinking about going to Ford getting a Ford truck maybe their salesman are more upfront and honest. More

Worst experience ever. Agreed on a price and to pay cash. The dealer insisted on running 3 credit reports. My credit is frozen, on purpose to protect myself. I offered to u Agreed on a price and to pay cash. The dealer insisted on running 3 credit reports. My credit is frozen, on purpose to protect myself. I offered to unfreeze Experian for them to see who they are dealing with. (That was their excuse for needing a report from a cash buyer). They said no, and required multiple reports. I offered to pay with a Cashiers Check or even wire transfer. I provided a drivers license, insurance and they could have called the bank, They never offered an alternative such as an IRS form or any other option. Why does a dealership need multiple credit reports from a cash buyer. I offered 1 report which is sufficient almost anywhere for anything, but that was not enough. Something does not smell right. What do they do with the information? What is the incentive? All they do is cost the sales people a sale and commission. The manager was rude, inflexible with zero people skills. Don't waste your time regardless of how you want to pay. They clearly do not have the customer in mind. horrible. More

Matt, my service advisor was very responsive and communicated with me on an on going basis. When I had service issues he was pro-active in finding solutions. communicated with me on an on going basis. When I had service issues he was pro-active in finding solutions. More

Service Advisor Marq Cobb doesn't demonstrate a good communicate to his customer. (Poor quality in service communication) June 5, 2023 at 9:15 AM, online appointment. WORST EXPERIENCE EVER... communicate to his customer. (Poor quality in service communication) June 5, 2023 at 9:15 AM, online appointment. WORST EXPERIENCE EVER... More

April 10, at 9:30 am, having an appointment at dealer's request, I took my new vehicle in for an early oil & Filter change. Upon arrival, I was advised by Ms Sara Diaz that wouldn't take long at all, so de request, I took my new vehicle in for an early oil & Filter change. Upon arrival, I was advised by Ms Sara Diaz that wouldn't take long at all, so declined the courtesy shuttle to return home. I never received any updates on my car, but heard lots of complaints from other customers, and how long their service was taking. Waiting patiently until about 1:00 pm, (3 1/2 hrs) I went to Ms Diaz' desk wanting my car back. Upon her return, as she handed me my keys, I was curtly advised that the car was around the corner, and could pick it up there. Great PR! Inquiring about a receipt for any initial work, Ms Diaz looked over her shoulder, and said, "There isn't one; you cancelled the order!" After 3 1/2 hrs, w/an appointment, NOTHING had been done to it! I received No explanation or apology for what is a poor maintenance program! Save your money & sanity; take your business elsewhere! More

WORST EXPERIENCE EVER! !! Drove 3+ hours with 2 toddlers to purchase a minivan. We were very much interested to buy. There were like 3 people texting/emailing me about the !! Drove 3+ hours with 2 toddlers to purchase a minivan. We were very much interested to buy. There were like 3 people texting/emailing me about the vehicle I inquired about. Assured me the vehicle is ready for selling. Sent me pictures of the vehicles being inspected and so on. Arrived to the dealership excited to check out the minivan. To my surprise, the vehicle has a VISIBLE BIG SCRATCH ON THE BUMPER. The vacuum parts are MISSING! During the negotiation, the sales person’s boss would not budge on the price due to the MISSING VACUUM PARTS and BIG SCRATCH. We were fine to accept it as is BUT the vehicle is NOT READY UNTIL THE NEXT DAY. It wasn’t an option to stay the night with 2 toddlers and my husband has work on the following day. WORST DEALERSHIP EVER!!! I DON’T RECOMMEND!!! More