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Fred Haas Toyota Country
Houston, TX
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 529 reviews
June 30, 2015
internet director knows no customer service After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry tol After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry told my sales person that they could not give me any numbers on a 2015 Highlander Platinum because I had to be committed first! I told him that I had just started looking and would like some numbers to go by so that I could do price comparisons and also if they could tell me what my trade in would be worth. Sales person went back to Mitch and then came back and told me the best price is 44K and they could not give me a trade in value until I was committed…….seriously, am I expected to go to a dealership and say I want that car, how much do I write the check for?? If Toyota Country wants my business, they are going to have to give me the information I request and provide great customer service, I am the client…..does Mitch not know any type of customer service???? I don’t believe I was asking for much, I have been in contact with Auto Nation and what a difference, Catherine there gave me her best price and even told me that she would match any offer I got from anyone!!! Catherine even told me to please bring my car in and she would give me the trade in value of my car and “while you’re here we’ll give your trade a free pit stop which includes properly adjusting your tire pressure and topping off your vehicle’s oil, coolant and other vital fluids fast, all at no charge”!!!……I haven’t even met Catherine in person, this has all been via email! I will be visiting Catherine, she has demonstrated that she wants my business! What a difference Catherine’s story is to Mitch’s! Catherine is willing to go all the way and Mitch, well, he doesn’t even know how to get stated......clueless when it comes to "customer service"! A suggestion for you, you should consider replacing Mitch with Catherine Wagley from AutoNation(Gulf Freeway), your sales business would increase and your clients would be happy! My sales person was great but Mitch, the internet director made my experience terrible!!! More
by jftx2031
Employees Worked With
Mitch Salusberry.....internet director, William Hallgren
Helpful May 15, 2015
Poor service department I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance serv I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance service has been terrible. You schedule an appointment and still end up waiting hour(s) past your appointment time. Today I bring my car in for state inspection and after over an hour of waiting I ask about the status and told it needed repair. My car had been sitting outside for over 30 minutes and no one cared to call me. Now I am waiting another 2 hours for repair and test. This is not the first incident where they have not notified me of issues. I also previously had a 5k service done. When I got my car it had a note saying my battery was bad. The battery was under warranty and they didn't take the time to check my records or replace. I had to make a second trip back. All I get are lame excuses. I do not recommend the service department and likely will not be returning. I can get crappy service much closer to home. More
by spyder72
Employees Worked With
Scott Lyche
May 12, 2015
Maintenance Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right after service with coupon 14.95$ or 19.95$ for the next time More
by Buyer
May 02, 2015
Got the right car at good price They were very helpful and searched nationally for the right car. Ended up with one they had. Pretty easy process. Got good deL as well They were very helpful and searched nationally for the right car. Ended up with one they had. Pretty easy process. Got good deL as well More
by Wadair928
Employees Worked With
Donald Skarzenski, Scott Lyche
April 08, 2015
Friendly and Great Customer Service I requested a quote online and promptly got a call then an email from Scott Lyche with the information. Upon arrival John did a great job of showing u I requested a quote online and promptly got a call then an email from Scott Lyche with the information. Upon arrival John did a great job of showing us different models of the vehicle. He was very patient, friendly and provided quick and great customer service. He was very genuine in his approach. We had a great experience and John really helped us through the process! The day after the purchase Scott make sure to call to offer his help and guidance. Great overall experence. More
by NurRan
Employees Worked With
John, Scott Lyche
March 26, 2015
Customer Service Sealed the Deal With my finance approval already when I arrived, I knew the amount I wanted to spend and MS Patty got me an additional option in Finance. I can say th With my finance approval already when I arrived, I knew the amount I wanted to spend and MS Patty got me an additional option in Finance. I can say that MS Patty Cone did not leave out alone. Our visit to the FHT Country was so beautiful to me. You see it is very large with plenty of vehicles to show and you can find a selection priced low. It made me want to work there after the second visit to the Fred Haas Country. With my research of what was available there, I knew that I could find some type of car would be fair. Inside of the office is so clean and comfortable with pleasant employees all around. So I learned that the team that was around working late of was MS Patty and Preston so very kind to me. In the last three months, I have been to several dealers and seen more upgraded of my selection but the one thing I value is how I am treated because I work in customer service which makes the difference in where your funds are spent. Thank you Fred Haas for having the right people in place. More
by Mattierene2
Employees Worked With
Preston Shelton, Patty Cone
March 20, 2015
Very knowledgable Mr. Scott Lyche, was very informative on the vehicle, plus had the perfect speed in delivering this information. We also enjoyed that fact that he di Mr. Scott Lyche, was very informative on the vehicle, plus had the perfect speed in delivering this information. We also enjoyed that fact that he didn't try to sale on the spot. Which was huge for us. More
by CalHob
Employees Worked With
Donald Skarzenski, Scott Lyche
March 05, 2015
Scam artists!! I came in September to buy a 2014 Corolla and sign a contract and left in my new car! I signed up for the oil changes and tire repair, they called me I came in September to buy a 2014 Corolla and sign a contract and left in my new car! I signed up for the oil changes and tire repair, they called me back saying they found a way to save me money to come in and sign paperwork on it!! Well little did I know they took away my tire care!! And FAILED TO TELL ME!! So like a dumb xxx I show up having problems to be told what happened. Truly BAD CUSTOMER SERVICE!! If you change a contract then you have to at least tell the consumer what YOU decided to take off yourself!! I'm sitting here now as I write this and have been here sense 8:30 it's now 11:30 and still no car!! No way to change what happened to me, but please beware to read what u sign when they call you to tell you to come BACK IN, and sign papers!! They take your pakage deals away WITHOUT NOTICE!! I am now going to cancel EVERYTHING!! They wanted to charge me 165.00 for a tire and 20.00 for a plug, FYI discount Tire plugs FOR FREE!! And I'm not giving them 500.00 a month!! More
by Idaferreyra@yahoo.com
Employees Worked With
Joe
February 21, 2015
2 vehicle purchases and 1 repair on 2/20/2015 Un questionably the best dealership I have ever dealt with! 2 Vehicles very satisfied. Had a recent accident blew both tire after hitting trash on th Un questionably the best dealership I have ever dealt with! 2 Vehicles very satisfied. Had a recent accident blew both tire after hitting trash on the frontage road and a curb. Service Rep Matthew Gilchreast was Outstanding!!! He went out of his way to help me. Repairs half a day!!! Kept price around my Insurance deductable! A good experience and a good ending for a suck day!!! More
by wmmasr
Employees Worked With
Matthew Gilchreast (service rep), a Gentleman from Ghana. and Dave
February 01, 2015
Contented Customer I would like to express my appreciation for the kind of service that I received on my recent visit to have my wife's(Gail) car repaired. Matt McCur I would like to express my appreciation for the kind of service that I received on my recent visit to have my wife's(Gail) car repaired. Matt McCurdy was very courteous and professional, and kept me informed of the on-going repair process. I was, also, pleased that he arranged your courtesy van service for me. Thanking you for continued good customer service! D. Freeman More
by Hombrelibre
Employees Worked With
Matt McCurdy
