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Fred Haas Toyota Country
Houston, TX
546 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 546 reviews
September 05, 2015
I Loved It I'm thankful to Eric and Kennedy for helping me with getting my SUV. Very friendly and knowledgeable people. Got a very nice looking place as well. I'm thankful to Eric and Kennedy for helping me with getting my SUV. Very friendly and knowledgeable people. Got a very nice looking place as well. More
by Christian
Employees Worked With
Kennedy, Eric Coleman
September 01, 2015
Service Department Swindle I recently took my truck to this dealer as a result of getting some bad gas. They came back and said first off I needed a new gas tank and fuel pump I recently took my truck to this dealer as a result of getting some bad gas. They came back and said first off I needed a new gas tank and fuel pump @ approx 1600 plus another grand for dropping the tank and cleaning out the system. I told them to just clean the old tank (seems obvious, right???) and not to do the fuel pump, just clean the old one. Whew saved 1600 bucks, right? Nope, they then comeback and say I need all new injectors the the tune of 1700 bucks. I told them no way and took my truck to the local shop in front of my subdivision. That shop simply reset the codes and the truck is now fine. Just to summarize, everything they said I needed was proven to not be true. Gas Tank, Fuel Pump and Injectors NOT NEEDED. They tried to swindle 3K grand out of me. I still paid 1000 bucks to drop the tank and clean the lines, but better than 4000K. They don't call it the Stealership for nothing. My little neighborhood shop (CARS on Schroeder) didn't even charge me for resetting the code. More
by Dansherwin
Employees Worked With
Matt McCurdy, Dave Jachimowicz
August 25, 2015
Great place to do business! Fred Hass Toyota Country was a recommended site using my USAA account. It was a hour drive for me to this dealership and the only thing worse than bu Fred Hass Toyota Country was a recommended site using my USAA account. It was a hour drive for me to this dealership and the only thing worse than buying a car is getting your teeth extracted. I made an appointment and was contacted by phone and email as to the time and with whom I should see. (Communication: A+) Arriving at the dealership, I told the receptionist (A+) my name and with whom I had an appointment. She quickly called him to the floor. He greeted my wife and I and indicated that he had the car we where interested in ready for a test drive. We loved the car and confirmed the deal I had premised before had. He quickly agreed and we where out the door with our car in less than an hour. I can't say enough about Eric Coleman and the assistance he gave us. Great man and Fred Hass Toyota Country totally changed my buying experience. Great dealership, great staff and highly recommended by this 69 year old veteran. Michael More
by Ol' Vet
Employees Worked With
Eric Coleman
July 29, 2015
New Sequoia Been looking for new 4Runner/Sequoia. Had 5 Runners last 20+ years and they are Great cars. Service dept is great, and took my 2011 4Runner in for 1 Been looking for new 4Runner/Sequoia. Had 5 Runners last 20+ years and they are Great cars. Service dept is great, and took my 2011 4Runner in for 101,000 mile service and walked out with new 2015 Sequoia and gave my daughter the 2011 4runner. Very impressed with Sequoia and already been on 1 day trip to Arlington and back, very comfortable. Everyone at Fred Haas is great to work with Ashley, Matt and Dave (my team). and look forward to many years of working with them. More
by rayray
Employees Worked With
Matt in service. Ashley in customer relations, Dave Jachimowicz
July 16, 2015
Great 1st Service Appt. My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The My car is under warranty so I brought it to Fred Haas Toyota Country for its 1st schedule service. Scheduling an appointment on line was a breeze. The large, covered drop off area was really nice. Scott was very pleasant, confirming everything that I had scheduled. The waiting area was nice and spacious and clean. I enjoyed that there was a separate room for kids to play in so I was able to read my book. When my car was ready, Scott did a fantastic job at going over the inspection report and helped me schedule my next scheduled appointment. I will defiantly recommend Scott and Fred Haas Toyota Country. More
by Mellie
Employees Worked With
Scott
July 11, 2015
TAKE EXPRESS OFF THE LUBE SIGN Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while Somebody needs to tell the lube techs about the windows. There is no direction or supervision when 5 guys are looking at the inside of one car while customers are waiting over two hours for an oil change. Never seen so many people walking around doing as little as possible. Been a customer since 2005 but as of today, no more. It was faster before they added the so called state of the art facility and growing pains are not the problem. I took my car out of line and went elsewhere. I will say that it is not fair to the people working the service drive to take the heat for incompetence & laziness in the shop. The only thing good about the visit today was the coffee. More
by dmoe55tx
Employees Worked With
Don't remember service writers name
June 30, 2015
Great The Salesman (hector) was very friendly & helpful. Everyone at the dealership was more then friendly, informative very helpful. The hold process too The Salesman (hector) was very friendly & helpful. Everyone at the dealership was more then friendly, informative very helpful. The hold process took less time tham I expected. I will be happy to tell my friends More
by Newcar
Employees Worked With
Hector
June 30, 2015
internet director knows no customer service After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry tol After I finished test driving the Highlander, I was told that their mission was to make me happy. Well after we stated talking, Mitch Salusberry told my sales person that they could not give me any numbers on a 2015 Highlander Platinum because I had to be committed first! I told him that I had just started looking and would like some numbers to go by so that I could do price comparisons and also if they could tell me what my trade in would be worth. Sales person went back to Mitch and then came back and told me the best price is 44K and they could not give me a trade in value until I was committed…….seriously, am I expected to go to a dealership and say I want that car, how much do I write the check for?? If Toyota Country wants my business, they are going to have to give me the information I request and provide great customer service, I am the client…..does Mitch not know any type of customer service???? I don’t believe I was asking for much, I have been in contact with Auto Nation and what a difference, Catherine there gave me her best price and even told me that she would match any offer I got from anyone!!! Catherine even told me to please bring my car in and she would give me the trade in value of my car and “while you’re here we’ll give your trade a free pit stop which includes properly adjusting your tire pressure and topping off your vehicle’s oil, coolant and other vital fluids fast, all at no charge”!!!……I haven’t even met Catherine in person, this has all been via email! I will be visiting Catherine, she has demonstrated that she wants my business! What a difference Catherine’s story is to Mitch’s! Catherine is willing to go all the way and Mitch, well, he doesn’t even know how to get stated......clueless when it comes to "customer service"! A suggestion for you, you should consider replacing Mitch with Catherine Wagley from AutoNation(Gulf Freeway), your sales business would increase and your clients would be happy! My sales person was great but Mitch, the internet director made my experience terrible!!! More
by jftx2031
Employees Worked With
Mitch Salusberry.....internet director, William Hallgren
May 15, 2015
Poor service department I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance serv I have been a customer of Fred Haas TC since 2010. Had pretty good service up until the past two years. Not sure what happen but the Mainteneance service has been terrible. You schedule an appointment and still end up waiting hour(s) past your appointment time. Today I bring my car in for state inspection and after over an hour of waiting I ask about the status and told it needed repair. My car had been sitting outside for over 30 minutes and no one cared to call me. Now I am waiting another 2 hours for repair and test. This is not the first incident where they have not notified me of issues. I also previously had a 5k service done. When I got my car it had a note saying my battery was bad. The battery was under warranty and they didn't take the time to check my records or replace. I had to make a second trip back. All I get are lame excuses. I do not recommend the service department and likely will not be returning. I can get crappy service much closer to home. More
by spyder72
Employees Worked With
Scott Lyche
May 12, 2015
Maintenance Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right Oil change cost too much 49.99$ plus tax .there is no survey after service. I have a Nissan it's cost me 30$ for oil change and the servey come right after service with coupon 14.95$ or 19.95$ for the next time More
by Buyer
