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Fred Martin Nissan

Akron, OH

Overview
Employees
Reviews
Vehicles
4.8
2,600 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,600 reviews

February 22, 2021

The service dept was very friendly and got my oil change done before I even finished a cup of coffee. This dealership is also very clean and the waiting area is nice and comfy! More

by ANITAJB18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
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Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 22, 2021

Always an awesome experience from sales to service. Clean and comfortable waiting area. Very polite people who are on the ball. I would recommend Fred Martin in any capacity. More

by TIEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

February 20, 2021

I was in and out very quickly despite not making an appointment. I was able to enjoy a complementary cup of coffee while waiting. Thanks! More

by EKAT06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Report | Print
Feb 23, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

February 20, 2021

Fred Martin is the real deal they make you fill at home. Patrick took real good care of me I'll be back if i ever need any work on my car again. More

by Ddwartley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Report | Print
Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 19, 2021

We had the best experience with Holly. Past experiences with sales staff was awful. I don't know why we ever returned to this dealership. Holly changed all that More

by TOMOLEARY33 used 7th in
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
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Feb 23, 2021 -

Fred Martin Nissan responded

We are happy our team member was able to assist you, and hope we can continue to provide a great experience. Thank you for your review!

Feb 23, 2021 -

Fred Martin Nissan responded

Hello Tom, we appreciate you taking the time to leave us this feedback. We're happy to hear that Holly has made your recent experience a positive one. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

February 19, 2021

I had my Honda in for service and the professionalism and customer service was great! Thank you Pat and Nate for a job well done!! More

by Linscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Report | Print
Feb 23, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 19, 2021

Fast and efficient service. I was greeted with a warm smile and given a full detailed report on the services provided. Thank you Amy for your professionalism. More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Fichtner
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Feb 23, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to Amy here at Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 19, 2021

Was not expecting a car that’s only 3.5 years old to have a heating issue. The people and staff were great and quick at getting the part fixed More

by JR1423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Report | Print
Feb 23, 2021 -

Fred Martin Nissan responded

We are happy we were able to assist you. Thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 23, 2021 -

Fred Martin Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

February 18, 2021

I find that Patrick Hines is a trusted tech who knows what he is talking about and advises you correctly. He is good at assessing the situation and getting you in and out. John Paugh is an excellent tech More

by CCHEFERICK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Paugh
Report | Print
Feb 20, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 18, 2021

If I could give negative stars I would. Tell you one thing needs fixed that's not covered so it's out of pocket, yet it's fine. Try to charge hundreds of dollars for basic repair test. Please, go anywhe More

by SJOHNSON962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
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Feb 18, 2021 -

Fred Martin Nissan responded

Hello- we are sorry you had a one-star experience here. Your power steering line was leaking and not covered under your extended warranty. You also complained of an oil leak that we could not verify. We recommended an engine oil consumption test, and would provide the results to your extended warranty so that they could evaluate and decide whether to cover the repair. Your diagnostic fee was waived on your visit, and you only were charged for an oil change. We feel like we did our best to provide excellent service and we are disappointed that you do not agree. Thank you for your comments.

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