Back

Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

Sort by
March 03, 2022

Timely service, went over oil change and car Wes completely gone over. Appreciate the friendly service people. More

by OAHACOHIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 02, 2022

Everyone was very friendly and answered my questions. The waiting area was comfortable and clean. Service was quick. More

by Henglish26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

March 01, 2022

I have always been happy with the service at Fred Martin. I take my work computer and have always been able to find an empty desk to work at while I wait for my car to be serviced. Rich suggests maintenanc More

by KAPPRAISER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rich met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 01, 2022

They made me pay to get my tires off because they’re tools wouldn’t work properly. More

by LJMITCHEN813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

We are sorry your recent experience here was less than positive, and have forwarded your review to management to look further in the situation. It does look like after bringing your vehicle in, you needed assistance taking off your locking lug nuts. When our tech began to assist you unfortunately it looks like your lug nuts were stripped, even with our shop lock kit, it would not have been possible to remove the them, which is why we suggested cutting them off per your approval. We understand your frustration, but did try to assist you the best we can. If you have any additional questions or concerns, do not hesitate to give us a call. Thanks.

February 28, 2022

Great service from start to finish! Patrick Hines is always on top of things keeps me informed throughout the service being done. Pat and his co-workers are always pleasant and welcomin More

by JOHN410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Kuhns
Feb 28, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, John, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 28, 2022

The dealership provided an inviting environment. Rich Wilson was knowledgeable and provided good advice without scare tactics. I will be back. More

by Edwardberrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Fred Martin Nissan responded

We are very happy to hear that Rich provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 28, 2022

Amy Bailey at fred Martin Nissan is really great at her job. Keeps in contact during the entire service process. Highly recommend her! More

by buckeye402
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

February 28, 2022

Fast and friendly… very accommodating, I called early Saturday morning and they got me in right away to fix my problem. More

by bgoodwill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 28, 2022

First time service customer, I was impressed with my entire experience with the service department. My advisor Richard was very knowledgeable and helpful. I’ll be buying our next Nissan here. More

by troianocharles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your thoughts on working with Rich and our team. We're glad to hear we delivered such a great experience!

February 28, 2022

We've always been pleased with the service and friendly staff. Special thanks to Rich and his team. They were able to get my sons truck in and repaired, despite not having any open appointments. Thank More

by GMLNARIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Fred Martin Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

...
41
...