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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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February 01, 2022

Felt the price and labor hours were inflated for the amount of work. Shop charge was just an add on. My truck was given back to me dirty More

by Bnorris31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

The woman who helped me was very helpful and very understanding. I had just bought my car and with having problems already, I was very frustrated, but she worked with me and got me out of there fast More

by Likelystory22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate the five-star rating. Thank you again for choosing Fred Martin Nissan; we look forward to having you as one of our valued customers for many more years to come!

February 01, 2022

My service advisor Rick Wilson was very friendly and knowledgeable. I also received a quote for a door ding repair which was from a very professional person More

by GLANCASTER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Fred Martin Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come.

February 01, 2022

Got in and out without any problems and am very pleased with their service and people! More

by JONTDARWAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

January 31, 2022

The service was quick and helpful! Amy did a great job making sure I engaged and had all necessary updates made. More

by STARKEYREBEKAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Fred Martin Nissan responded

Thank you, Rebekah, for taking the time to share your thoughts on working with our team. We're glad to hear Amy delivered such a great experience!

January 30, 2022

My experience with this dealership over the past 9 years has been exceptionally good. Staff and service at all levels display concern and care no matter the difficulty that a pandemic has added to their day More

by JWARMUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 28, 2022

Friendly customer service and the work performed was done right and on time. Thank you for a job well done! More

by Bill Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, Bill, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 27, 2022

Great service ,easy check in, waiting area comfortable. Service advisor very pleasant and easy to work with. Vehicle was done very quickly. Would recommend. More

by TEW4972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Fred Martin Nissan responded

Thank you for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

January 27, 2022

This Nissan dealership is pretty good with service . Just a little far from my home . But Amy is the Best! She always makes it worth the trip . I always have anxiety when going to car shops , but Amy always More

by LEM2GO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. Amy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

January 26, 2022

The Seevice here is awesome. Patrick does a great job at meeting all my needs. I am impressed with the professionalism. More

by DENNIS.CICCONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Amy Katanic
Jan 26, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for Patrick and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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