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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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November 26, 2021

Fast service took my car right in and finished faster then I expected and always follow up after service More

by ZIGGAROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 25, 2021

Great service and nice people , what else is there ! Hassel free and quality work just the way I like it . More

by freddyk817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Fred Martin Nissan responded

Thank you, Freddy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 24, 2021

Friendly and accommodating. Great customer service. Happy with Rick and his time he took to go over the the service report. More

by dkillinger233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 27, 2021 -

Fred Martin Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

November 24, 2021

I purchased a vehicle from you guys and I have had nothing but issues with it in just the few months I have had it. A front strut needed replaced, dealership only covered have the deductible when that More

by DANIELAGADALETA
Recommend Dealer
No
Employees Worked With
Denise Law
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Hello Daniela- We understand you are frustrated with the service issues you are experiencing. You purchased a 2013 vehicle that now has approximately 90,000 miles on the odometer. Your extended warranty covered the first issue, and we did split the deductible with you as a goodwill gesture. We did not diagnose or repair an overheating issue. We did note an oil leak on your recent visit that required further diagnosis. Vehicles are machines and do require maintenance and repair, especially as they age and increase in mileage. This is why we always advise that extended warranties are purchased. We believe that we have worked with you as best as possible to address these, and find solutions for you that reduced financial impact. Thank you for your comments.

November 24, 2021

Great and friendly service! Honest and quick. Highly recommend both parts and service departments! Thanks again! More

by BTmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Nissan!

November 23, 2021

I couldn’t be more pleased with the service I received from Fred Martin Nissan. From the initial phone call, being transferred to the parts department, and then transferred to the service department. I wo More

by NACCARIY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Sinclair
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Nov 24, 2021 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Rich here at Fred Martin Nissan. We appreciate your business and hope to see you again soon!

Nov 24, 2021 -

Fred Martin Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2021

We have had 2 vehicles at this location and have never had a problem and are very pleased with the service and the people. More

by DGJOHNSON626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2021 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again!

Nov 24, 2021 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2021

Service department was easy to work with, they knew exactly what was needed, kept me updated, and was the lounge area was comfy. More

by SCOLLINS03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

November 21, 2021

Routine servicing was accomplished quickly. The dealership was in contact with me regarding an extra item they found. Cost was reasonable. Will take the car back there again. More

by Bruce
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2021 -

Fred Martin Nissan responded

Bruce, Thank you for the kind words for our service department! Amy look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 21, 2021

Great service! Amy was very honest and helpful, will definitely use this service department again! More

by BTmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2021 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear Amy and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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