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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

Sort by
August 04, 2023

Good service and everything was completely explain to me before done and in mimiumin of time More

by Judie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Fred Martin Nissan responded

Thanks, Judie, for sharing about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

July 29, 2023

Amy was great. Friendly and knowledgeable. The guys who suttled me were on time and friendly. They made me feel very comfortable. More

by DORAWRIGHT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady at the counter that I paid was very nice
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Jul 31, 2023 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fred Martin Nissan, Dora, we look forward to having you as a valued customer for many years to come!

July 28, 2023

Unfortunate experience- had an object in the tire - upon inspection by your service department they said the hole was too large to fix - and the road hazard coverage on tires that we bought at your service More

by CARLG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Fred Martin Nissan responded

We're sorry to hear about your experience. We would like to look into this situation further. When you can, please email us at Fmcares@fmcars.com with your contact information and the date of your visit. Thank you for bringing this to our attention and we hope to hear from you soon.

July 27, 2023

I think they are professional and fast! They solved the issue on my Titan when another dealership tried twice and failed. More

by Blondencantongirl1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Kuhns
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Jul 28, 2023 -

Fred Martin Nissan responded

Thank you so much! We're glad we were able to get your Titan fixed up right! If anything else comes up, let us know! Thank you again and we hope to see you back for any service needs that may arise!

July 14, 2023

They were very helpful and the car was done on time. We will use them again More

by JAMES@ACTIONPRINTINGOHIO.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, James. We appreciate your business and hope to see you again soon.

July 13, 2023

Good service repairs. Friendly service desk Repair done on time. Nice cashier. I was Satisfied. More

by DONNALOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Fred Martin Nissan responded

We're glad to hear we were able to provide a good service experience! Thank you for choosing Fred Martin Nissan and for leaving us a kind review! We appreciate your business and we look forward to making your next visit even better!

July 12, 2023

Had vehicle fixed in less than 10 minutes. Took the time to look over the work. Service technician did a great job. More

by RMARZUOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

July 12, 2023

Took my truck in for two different things replacement of trim on the tailgate and brakes pulsating. Tailgate trim was fixed but they fix the back brakes and said it was much improved. However, when I drove More

by Jim.tornero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Fred Martin Nissan responded

Hi Jim. We replaced the rear brakes on your vehicle under a part warranty. However, during our inspection, we found pulsation coming from the front of the vehicle as well. We did advise you of this during your visit. We're sorry about the issues with your vehicle, but you were made aware of these issues during your visit. If you would like us to look at the front, please call us and schedule a service appointment so that we can get this issue resolved for you. Thank you for your review.

Jul 13, 2023 -

Jim.tornero1 responded

That is absolutely incorrect! Yes, you did tell me about the front brakes would need replaced eventually but your technician looked at the back brakes and when I went to pick up the car, he said your car is running much much better. I can tell a big difference there’s only a slight pulsation. That is not the case when I drove the car so if you wanna get technical about it let’s get technical about it or maybe it would be better for me to go online and do a review either way let me know.

July 12, 2023

Thank you, everyone, and also Patrick for all the excellent service and the great pricing. More

by stephenkinford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Fred Martin Nissan responded

Thank you so much, Stephen, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fred Martin Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 11, 2023

Excellent fast service. They are very professional and knowledgable. Will continue using Nissan service it was abpleasure dealing with tgem More

by SUSIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Fred Martin Nissan responded

Thank you so much for letting us know how we did! We're glad to hear that we were able to give you a great experience! Thank you for the 5-star rating and we look forward to seeing you again for your next service appointment!

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