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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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June 01, 2021

I got several different quotes, and was not told a rental would cost when it was offered. People were friendly and work was done quickly. More

by Craft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Fred Martin Nissan responded

Hello, thank you for sharing your service experience. Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2021

Terrible-they had my truck for two months and never really contacted me-I had to contact them to know anything about my vehicle-hopefully I do not need them again More

by PAPP2PAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Bello-Flores
Jun 01, 2021 -

Fred Martin Nissan responded

Hello There- Without your name we cannot specifically comment on your rating. However, we find the lack of communication you received to be of concern, as this is not a typical experience. Please email fmcares@fmcars.com your full name so that we can research your visit. Thank you.

May 31, 2021

Pat is always nice and helpful. He explains everything to you and answers all of your questions. He’s friendly and always a pleasure to work with. More

by TRACYREED69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2021

Great job! Quick service and great communication! Keep up the great customer satisfaction. I will be back again for my next oil change and car lease. More

by DENISEGSL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! We're looking forward to your next visit with us!

May 30, 2021

My husband bought this car for me by surprising me so I didn't know what all was in the agreement so I had 2 flat tires evidently I hit something and you guys were great. I had my car towed there they fixe More

by M.HARDAWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou
Jun 02, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review and your recommendation. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2021

I was able to drop my car off earlier than my scheduled appointment and go about my day. They called and left me a message when my car was done. When picking up my car, they reviewed the services done and More

by MICHAELGASPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2021

I appreciate the steps taken to maintain a safe environment. This new survey is a good one. No need for the call or additional surveys. More

by MM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Kuhns, Jackie Luizzi
May 27, 2021 -

Fred Martin Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

May 26, 2021

I was needing my heated seats installed, in Fred Martin reached out to me to set up the appointment. On the appointment day they were easy to work with getting a rental while my car was being worked on. I More

by akmcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Kimevski, Nate Anderson
May 27, 2021 -

Fred Martin Nissan responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Nissan, Llc. We look forward to your next visit! Take care!

May 25, 2021

Offered fast and quality service.Have time for customers and communicate with customers with respect I like the services offered .they have patience for the customers More

by eddiesarp91
Customer Service
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

My husband and I have bought many cars from Fred Martin love the cars and the service always treat us good will be coming back More

by headrickbecky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Fred Martin Nissan responded

We look forward to assisting you again in the future! Thank you for the 5-Star Review!

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