Fred Martin Superstore

Communication was very poor. Drop my car off at 7:45 AM. It was expecting an update mid afternoon but ended up having to call and mechanic had not even looked at my car would cal Drop my car off at 7:45 AM. It was expecting an update mid afternoon but ended up having to call and mechanic had not even looked at my car would call me back with status of jeep. After I got off of work I went up there around 5:20pm same day and a mechanic came out and said did you drop off and I said correct he said when you drop off 2 to 3 day wait as if someone explained that to me when I dropped off early that morning.But they looked up my phone number in system after I told them I called multiple times an no one picked up and seen that the reason they hadn’t received my text messages/ phone calls because it was under another person‘s name but the guy I spoke to on the phone said he would call me back to give me an updated, but that never happened. They did keep my vehicle-another day and it was worked on early that next morning and done by noon that day. Just felt like the communication could’ve been better very frustrating. More

Outstanding support. Verizon pay expired after 45 days had to be re-issued cause a little bit of a hiccup, but not too much inconvenience. Would’ve been nice to get a he Verizon pay expired after 45 days had to be re-issued cause a little bit of a hiccup, but not too much inconvenience. Would’ve been nice to get a heads up prior to it expiring that they wasn’t gonna meet the deadline. More

A great place to get great deal. Especially with Rob Zabel. It's my 4th vehicle lease with him. Especially with Rob Zabel. It's my 4th vehicle lease with him. More

The only complaint I have with Fred Martin Superstore is their service department. When you call there, you get AI. You will not get a live person. If you want a live person, you get voicemail and have to w their service department. When you call there, you get AI. You will not get a live person. If you want a live person, you get voicemail and have to wait for them to call you back. Someone finally texted me. Very very frustrating. Why don’t they hire someone to just answer their calls, make appointments and handle questions. This is my second new car with them and probably my last, because of their service department. Besides that, when I arrived for my appointment , they were courteous and handled my recall issue quickly and efficiently. More

About a year ago, we purchased our 2025 Rubicon X from Rob Zabel at Fred Martin Superstore, and we continue to be extremely pleased with our experience. What initially brought us to this dealership was an Rob Zabel at Fred Martin Superstore, and we continue to be extremely pleased with our experience. What initially brought us to this dealership was an incredible review we came across about Rob, and we’re happy to say it did not disappoint. From the very beginning, Rob took the time to listen to our questions and concerns, ensuring they were addressed every step of the way. His professionalism, knowledge, and commitment to customer satisfaction made the entire purchasing process smooth and enjoyable! This was one of the best dealership experiences we’ve ever had. It’s clear that Fred Martin Superstore truly prioritizes the customer experience, and that commitment is reflected throughout the entire team. What has impressed us even more is that the exceptional service didn’t end after the sale. Over the past year, the service department at Fred Martin Superstore has consistently provided outstanding customer care, making every visit a positive experience. A special thank you to Rob Zabel in Sales and Taylor in the Service Department for their continued dedication and excellent customer service. We highly recommend Fred Martin Superstore to anyone looking for a stress-free buying experience and exceptional support long after the purchase. And, by the way—I absolutely love my Rubicon X! A year later, I’m just as excited to drive it as I was the day we brought it home. Thank you, Rob, Taylor and Fred Martin Superstore, for making this such a wonderful experience from start to finish. More

Well, we previously obtained services from a different dealer where our experience was not good at all, this dealer was very accommodating and worked with our third-party extended service contract. They w dealer where our experience was not good at all, this dealer was very accommodating and worked with our third-party extended service contract. They were very thorough and inspecting our vehicle and recommending appropriate service. We will certainly visit them again in the future. More

Tim Smith makes this dealership shine. His personality his caring and patient personality. We highly recommend Fred Martin and Tim Smith His personality his caring and patient personality. We highly recommend Fred Martin and Tim Smith More