Fred Martin Superstore

Oil change tire rotation I took my car in for a free oil change. The guys were all very helpful and friendly. I needed my tires rotated along with air filter and cabin filter I took my car in for a free oil change. The guys were all very helpful and friendly. I needed my tires rotated along with air filter and cabin filter changed. They pulled filters out and showed how dirty they were. They even showed me the new ones before installing them. They were all very knowledgable and friendly. I would highly recomend them. More

Not truthful. On 2/22/19 I inquired at Fred Martin about a 2011 Dodge Challenger they had on their website. They put us in contact with a salesman named Nick. We On 2/22/19 I inquired at Fred Martin about a 2011 Dodge Challenger they had on their website. They put us in contact with a salesman named Nick. We set up an appointment to see the vehicle. We set up an appointment to see the car that evening. My husband test drove the vehicle he had a little trouble when he first took off the car stalled. Then while on the drive he had a little bit of an issue going into second gear. We both just thought he was a little rusty as it had been a few years since regularly driving a manual. We got back to the dealership and began paperwork. We did not have everything we needed so we came back the next day on 2/23/19. We got everything taken care of and took the car home with us that evening. We drove the car a few times over the next few days. We were having some issues with the car going into second gear. I contacted Nick our salesman on 3/4/19. He gave me an extension to call for the service department. I called the extension and left a message. I got a call back from Scott on 3/5/19 at 5:15. I set up to drop the car off on 3/11/19 and to have an appointment for the car to be looked at 3/12/19. We dropped the car off on 3/11/19 after work. I called on the 12th around 2pm and left a voicemail. I received a call back from Scott at 4:36 to tell me that they did not get to look at my car. He assured me that they would look at my car on the 13th. I waiting till around 2pm again and decided to call. I left a voicemail again and waited. My husband got off work at 3:30pm and he decided to call about the car. He left a voicemail and got a call from the service department around 4. They told him that the clutch was bad. It would be $1600 to fix. My husband responded that we had not even had the car for two weeks. They then told him that they would talk to the manager and get back to him. He told them no he wanted to talk to the manager himself. The manager called him and said that they would split the cost leaving us to pay $800. My husband asked if they did an inspection on pre-owned vehicles. He was informed that they only do a safety check. To us this was crazy as we had not even had the car 30days. The memorandum title had not come and we still have the 45 day tags on the vehicle. At this point we are unsure what to do. I do know we are very unhappy with our experience and would not recommend Fred Martin to our family or friends. More

Awesome Experience The entire sales staff and financing dept at Fred Martin were outstanding. I will go back there for my next vehicle purchase.. I will recommend them t The entire sales staff and financing dept at Fred Martin were outstanding. I will go back there for my next vehicle purchase.. I will recommend them to all my friends and family. More

Oil change As always everyone I came in contact with was kind & courteous. Great service & the technician was very knowledgeable. They dont try and upsell like As always everyone I came in contact with was kind & courteous. Great service & the technician was very knowledgeable. They dont try and upsell like some places and I appreciate that. More

Great Experience From the moment we arrived at the neat and orderly lot until we drove off in our Jeep Wrangler we had a great experience. Our salesman, Dave Chaboudy From the moment we arrived at the neat and orderly lot until we drove off in our Jeep Wrangler we had a great experience. Our salesman, Dave Chaboudy, was knowledgeable and showed us several Jeeps. The transaction to purchase was smooth and the Finance man, Jerome, was friendly and answered all questions. A great experience! More

Guys are awesome We had Joseph Shean and he was awesome. Never felt pressured and overall just a very good experience. Would definitely recommend them. I drove 2 hrs j We had Joseph Shean and he was awesome. Never felt pressured and overall just a very good experience. Would definitely recommend them. I drove 2 hrs just to get the car I chose and he made the trip so worth it. Also Kim in finance was awesome. More

Recall work Joe responded quickly, took care of all recalls in a timely manner, and communicated clearly what was done. He answered all of my questions. Overall Joe responded quickly, took care of all recalls in a timely manner, and communicated clearly what was done. He answered all of my questions. Overall good experience! More

Awesome Experience Great dealership, great customer service. I had an awesome experience and felt zero pressure during the entire transaction! I was well taken care of a Great dealership, great customer service. I had an awesome experience and felt zero pressure during the entire transaction! I was well taken care of and would recommend this dealership! More

Returning Customer I've purchased multiple vehicles from this dealer and recently bought another. I plan on shopping there first, again, in the future. They've always wo I've purchased multiple vehicles from this dealer and recently bought another. I plan on shopping there first, again, in the future. They've always worked with me to meet my needs and the customer service is great. They're professional and clear. No sales people pressuring you into a purchase. (I've been yelled off a lot for changing my mind on a purchase at Halleen in North Olmsted, OH years ago) They're respectful, competent, pleasant and value your business. I've had my cars serviced there under warranties, had free oil changes and have had no issues in those arenas either. More

Great Service! I have purchased two challengers from Fred Martin and had great experiences both times. I fully intend to work with them on my next vehicle also. Rece I have purchased two challengers from Fred Martin and had great experiences both times. I fully intend to work with them on my next vehicle also. Recently my car was in need of service. Again, they did not disappoint. From start to finish, it was a seamless process. They really listen to their customers and work closely with you to determine what is going on with your vehicle. Huge thanks to Adam Campbell for making this visit easy and fun! More