Freehold Hyundai

I was looking for a used car for my son and on Thursday, April 28th, I saw a 2003 Santa Fe on the Freehold Hyundai website, which had a "Make an Offer" link. I did some research and made an offer of $4,750. April 28th, I saw a 2003 Santa Fe on the Freehold Hyundai website, which had a "Make an Offer" link. I did some research and made an offer of $4,750. I then received an email stating they were considering my offer, followed by a 2nd telling me to come in to see the car. Before doing so I called and spoke with sales manager Aaron Brown, and explained I needed to confirm the price before I came in because I had a limited budget, and he said that if I made a offer and they asked me to come in, that meant my offer was accepted. That evening I met with Aaron and a salesman, Andrew Lawrence. I drove the car, and the next day, April 29th, my husband went and drove the car. We were interested in buying it but there were some issues, and I went back to the dealer on April 30th to talk to Andrew about it, and he said I could take the car to a mechanic. I asked Andrew to confirm the price before I went through the expense of taking the car to my mechanic, and he went into an office and spoke with another manager who said that if I made an offer and they kept having me come back, that meant they were accepting my offer or something close to it. On Monday, May 2nd, my husband drove the car to a mechanic, had it inspected, and we decided to buy it. When they discussed price, Aaron said that the price of the car was $6950, and insisted that I offered $6950. My husband called me from the dealer and i spoke to Aaron who denied he ever told me that my offer was accepted. He said he didn't even know what what my offer was and that he doesn't look up offers because he is the sales dept, not the internet dept. The salesperson, Andrew, admitted that I never offered $6950. Apparently this was the sticker price and Andrew assumed I offered it. He also admitted that the other manager he spoke with on April 30th not Aaron) told him they were accepting my offer. My husband asked them to for a copy of the offer I submitted, to see whether it was $4750 or $6950, and they responded that they could not find it. I do not have a copy of my offer because it was submitted to them by keying it in to their website, not sent by email. They offered to come down to $6500, which was not in my budget,and refused to refund me the $92 I spent having the car inspected. It is inconceivable that no one confirmed what my actual offer was. The staff was careless in handling this matter, to my detriment, and instead of admitting they had made an error in the way the potential sale was handled, they made false statements about what happened. Potential customers need to know that this dealarship is not conscientious or honest. More

FRAUD ALERT!!! Every stereotype you could ever imagine FRAUD ALERT!!! Every stereotype you could ever imagine about car salesmen proves true at this shady dealership. Let’s start with the internet qu FRAUD ALERT!!! Every stereotype you could ever imagine about car salesmen proves true at this shady dealership. Let’s start with the internet quote. We began our interaction with Freehold Hyundai with a request for an online quote. The quote came back quickly and was fairly reasonable—about $2800 below sticker price. Based on the quote, we scheduled an appointment to test drive the vehicle. At that time, we began to negotiate with the manager and got another $700 off the internet quote; the price included freight. We indicated we needed to think about it and he indicated that there was more wiggle room on the price. He directed me to speak directly with the salesman whenever I was ready to negotiate further. He indicated that although they didn’t have the car on the lot, they could get it in a day or two. Although we asked, they refused to give us the quote in writing. In retrospect, a red flag. I called the salesmen the next day and left a message. No returned phone call. Then I called the day after that and left another message. No returned phone call. Then I called the manager later that day and left a message. No returned phone call. The following day I called the general number and refused to get off the phone until they put the manager on. He finally came to the phone, reiterated the price, and encouraged me to come in. That night we went back to the Freehold Hyundai to negotiate further. At first, they denied having given us the price they gave us. Then after we went through the conversation note by note, they acknowledged the price. However, they refused to negotiate any further, despite what they’d said earlier. “Ok,” we said, “we’ll take it at that price” The salesman agreed and began writing it up. Then he said he had to speak to a different manager, because the original manager wasn’t there. This manager refused to honor the agreed upon price. In fact, she refused to sell the car for any amount below sticker price. We left the dealership outraged and committed to speaking with the original manager again. We left several messages which he neglected to return. One time, we called the general number, got him on the phone, he said he’d call back in a few minutes and didn’t call for two days. Finally, we showed up at the dealership on a day we knew he was working. He eventually acknowledged his quote, but said that it was “just a ballpark” estimate. In fact, the price would be the original internet quote, $700 above what we had discussed. We knew we were being scammed, but wanted the car, so we agreed to the extra $700 and the manager began writing up the sale. As he did so, he told us that the price did not include freight, an extra $750 which directly contradicted what he had originally showed us on the estimate. (This is the written estimate that they drew up, but refused to give us a copy of.) And, he added, the internet quote assumed that we qualified for certain rebates that no one on the planet would qualify for. (One criterion—the owner loyalty rebate—didn’t apply to us because even though we presently own a Santa Fe which we bought new from the dealer, you don’t get the discount unless you purchased a Hyundai from them within the last 6 months!) Therefore, $1,500 more would have to be added to the price. So now, we’re right back up knocking on the door of sticker price. When we informed the manager that we would be informing Hyundai corporate of the fraudulent, bait and switch, sleaze tactics that they had been using, they couldn’t have cared less. As the manager said, “This is the way we do quotes at Freehold Hyundai. I can’t speak for how other dealerships work.” That pretty much sums it up. And unless you enjoy deceptive tactics, empty promises, and aggravation, STAY AWAY from Freehold Hyundai! More

Went in Not looking to buy but the sales manager made everything GREAT!!! I had no choice but to make the deal and drive my new car home!!! I'm forever loyal to Mr Brown and that dealership!! I love my n everything GREAT!!! I had no choice but to make the deal and drive my new car home!!! I'm forever loyal to Mr Brown and that dealership!! I love my new car!! I don't think I've ever experienced a car purchase like this in my life... I also met the service department and the have me Down for discounted service and parts for my future transactions!!!! More

We were greeted at the door by Mike Q who was our salesman. He was friendly and courteous and very knowledgable about the Sonata (our vehicle of choice) and the various trim levels. We intended just salesman. He was friendly and courteous and very knowledgable about the Sonata (our vehicle of choice) and the various trim levels. We intended just to look and price shop at other dealers. However, the price we negotiated was good enough that we decided to buy from Freehold Hyundai based not solely upon price, but the friendly efficient attitude of Mike Q. Not only were we able to complete the transaction, but the dealer was able to prep the car and deliver it to us that same day. This was a very pleasant surprise given that we have never bought a vehicle and taken it home in one day before. The transaction was completed with Lorenzo, the financial manager who was equally friendly and knowledgable. The paperwork was completed efficiently and quickly. If anyone thnks that buying a car has to be stressful, go to Freehold Hyundai for a surprise. Martin and Wendy Rahn More

Salesman and manager were great to deal with. They were open and honest with their offer. Salesman did not pressure us or play any switch games. Very easy transaction from salesman through to finance pers open and honest with their offer. Salesman did not pressure us or play any switch games. Very easy transaction from salesman through to finance person. Would gladly send friends and family to dealership. More

Mr. Brown was very professional in dealing with me regarding the purchase of a new car. I'm not the easiest new car buyer, with all the questions and paranoia but with Mr. Brown I felt very comfortab regarding the purchase of a new car. I'm not the easiest new car buyer, with all the questions and paranoia but with Mr. Brown I felt very comfortable. I am seriouly considering the purchase and will do so with the Freehold dealership. I thought by doing this survey I could make my satisfaction known. I believe strogly in word-of-mouth! Great job Mr. Brown, see you soon! More

I worked with andy, he completely bad mouthed every other dealer for using "smoke and mirror techniques" funny because when I went to one of the other dealers he was talking about I got the car thousands le dealer for using "smoke and mirror techniques" funny because when I went to one of the other dealers he was talking about I got the car thousands less.. shop elsewhere you will save yourself money and time More

I went in just to shop around. I am not sure what kind of car i actually want but figured looking and test driving would be the best way to decide. I walked on the lot and was greeted by a young man that was car i actually want but figured looking and test driving would be the best way to decide. I walked on the lot and was greeted by a young man that wasnt pushy but was extremely friendly. I have visited 4 lots in the past 2 weekends and this i must say has been the best experience EVER!!! i never considered buying a Hyundai prior but now its my #1 choice. More

The process was simple. I shopped around a bit, but found the best price here. I didn't feel pressured the first time so I went back (feeling pressured is a tunr-off for me so...) The second time was found the best price here. I didn't feel pressured the first time so I went back (feeling pressured is a tunr-off for me so...) The second time was a breeze. We walked through the process with ease. Everyone was friendly and the deal was good. Second Hyundai... and for the next one I'd definitely go back here. More

I have a 2007 Azera Limited. It is a great car. My results are the evidence for the quality of their service - Simply put, their repairs work. When one part was out of stock and the delay was 2 days - results are the evidence for the quality of their service - Simply put, their repairs work. When one part was out of stock and the delay was 2 days - then they gave me a loaner. I needed tha part because I went to an express type of oil change place and they messed up the oil pan cover re-installation after the change. It fell off on the highway, broke off and was destroyed. I now get my oil changes at the dealer (for 1/2 the price of the express place). I like that when I make an appointment, they estimate how long the job will take and best of all, they meet their time estimate. I live 30 minutes away from them and 10 minutes from another dealer - the 30 minutes drive gets me a much fairer repair price, on-time completion and zero arrogance. I always wait in the lobby for my service to be done rather than driving back and forth. But it is always a good thing. More