Freehold Subaru

recent service experience not up to previous standards I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told h I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told he has left the dealer for the police academy. I am thrilled for him. Most of the previous service appointments have gone as planed. but this recent experience was not great We purchased a Outback here in 2017 and we have 2008 Impreza that we bought elsewhere. We have used the dealership for most but not all service. Yesterday I brought in the Impreza for an airbag recall service. We had scheduled it several days in advance and got a 8am appointment. We brought the car in at 8am and were told the car would be ready by 4:30pm (end of day). I told Eric D that I may have to pick up car in the next morning. I have dietary issues from colon cancer so I have to plan what and when to eat and drink to avoid issues. Usually if we get oil change or other things we are in and out in a hour or two. A couple things came up and I called Eric at 1pm leaving a message that I needed the car this afternoon. I called at 1:30, 2:00, 2:30 and 3:00 put I was unable to get Eric directly. Finally I left at 3:00 to go to dealership but I had not received a call back from Eric. When I got there I was told the car was not ready and would not be ready till Friday morning. I wasted time driving back to the dealership on Thursday afternoon and it also screwed up my Friday morning plans. Conclusions. The service advisors do not check their phone mail regularly. Recall service is low priority as far as getting customer serviced quickly. Try to get a specific completion time and avoid " by end of day" . If you call the service advisor on his direct line try get to the operator or receptionist if they do not answer the phone. I should have know better because a couple of times previously I requested callback on other questions I never received a callback. I suggest the dealership eliminate phone mail as it is not being used More

No Hassle purchase using Samsclub.com car buying program They are friendly, courteous, no hassle, no harranging and spend the time to make you feel comfortable before and after purchase. Yuliya Shvartsman i They are friendly, courteous, no hassle, no harranging and spend the time to make you feel comfortable before and after purchase. Yuliya Shvartsman is knowledgable about the cars and Shane is straightforward about the pricing. Using the Samsclub.com car buying program allowed me to compare prices up front and they were competitive with other dealers. New car so I can't yet rate the service component of the dealership. More

Freehold Subaru Carlos Ramos and all the people at Subaru were a pleasure to deal with. They were all very pleasant and helpful in the purchase of my car. I would d Carlos Ramos and all the people at Subaru were a pleasure to deal with. They were all very pleasant and helpful in the purchase of my car. I would definitely recommend them to my friends. More

Excellent experience from start to finish! Buying a new 2020 Crosstrek Limited from Brian Hynes at Freehold Subaru was a fast, efficient and very pleasant experience, from getting price quote t Buying a new 2020 Crosstrek Limited from Brian Hynes at Freehold Subaru was a fast, efficient and very pleasant experience, from getting price quote to completing vehicle purchase, including financing process which was also very pleasant from start to finish. We highly recommend Brian and Freehold Subaru. Lois and Joe Hogya, East Windsor, NJ More

My experience was great Mike Moursy was a perfect salesman. Freehold Subaru is an excellent dealer. They made buying a car a pleasant experience. Mike was patient and friendly, answered all my questions, and Freehold Subaru is an excellent dealer. They made buying a car a pleasant experience. Mike was patient and friendly, answered all my questions, and did not try to sell anything that I didn't want. I would recommend this dealership to anyone. More

No nonsense comfortable car buying experience. PJ DeGrande offered an alternative to the new Outback I was considering that had already been sold - at what I feel was a fair price. He was very hel PJ DeGrande offered an alternative to the new Outback I was considering that had already been sold - at what I feel was a fair price. He was very helpful and apppeared to be honest about the price of the new vehicle. He did not debate what I thought was a fair value for my trade in. He was very polite. This is the third Subaru I have purchased at this dealership and I would recommend them to anyone. The finance person (Nick I believe) was not pushy and explained available warranty options and add-ons. More

This was my first time dealing with freehold Subaru.The experience was fantastic, the salesperson Carlos Ramos as well as the other part of the team were amazing. We purchased a Forester they located it f experience was fantastic, the salesperson Carlos Ramos as well as the other part of the team were amazing. We purchased a Forester they located it for us delivered it on time the vehicle was impeccable on delivery it was the best dealership I ever worked with. I am looking forward to another vehicle down the road, as well as recommended them to my family and friends. More

Great experience from beginning to end Not only did Freehold Subaru give us the best price on our Forester, they were open and honest right from the beginning. Our salesmen, Sean Brand, Not only did Freehold Subaru give us the best price on our Forester, they were open and honest right from the beginning. Our salesmen, Sean Brand, was knowledgeable, helpful, and polite. He answered all of our questions and made the buying experience a pleasant one. I would recommend him to anyone looking to purchase a car. More

Crosstrek Freehold Subaru Brian Hynes made it EZ and faster than any car I purchased-knew every detail I asked about and gave a heads up on things I had no idea the car had-by Brian Hynes made it EZ and faster than any car I purchased-knew every detail I asked about and gave a heads up on things I had no idea the car had-by far best experience buying a car! More

Great team to deal with. Straightforward and flexible. No nonsense here. Brian Hynes was a pleasure and was great at listening to what I wanted and delivered. I have purchased 4 cars from this dealership and nonsense here. Brian Hynes was a pleasure and was great at listening to what I wanted and delivered. I have purchased 4 cars from this dealership and still have them all. More