Troy Ross was easy to work with. We felt like he was genuine, not fake like some of the other car salesman we encountered. There were no gimmicks or high pressure sales tactics from anybody we dealt with.
I called to see if he could beat a written quote from another dealer. He confirmed that he could via email, so we went to have our trade-in evaluated. After some negotiation, we were able to come to a fair price between our trade in and the price of our new RAV4. Troy was professional and respectful during the entire process -- from my initial phone call to handing us the keys to our new car.
I have recommended this dealership to others and will continue to do so.