Freeman Toyota

My RAV4 maintenance service request was from 11:15 Am to 2:06PM…. Unacceptable customer service. 2:06PM…. Unacceptable customer service. More

We really appreciate how Malorie takes care of us when we come in for service or repair. She had an idea of what the problem was and she was correct! Many thanks to her and the service technician(s) that got come in for service or repair. She had an idea of what the problem was and she was correct! Many thanks to her and the service technician(s) that got us back on the road. More

Very courteous and quick. My work was done properly making me feel like I had a brand new vehicle. My work was done properly making me feel like I had a brand new vehicle. More

Everyone at Freeman Toyota was top notch in helping us acquire and purchase our new grand highlander. Thank you team! acquire and purchase our new grand highlander. Thank you team! More

Very easy to work with, reasonable, and great communications. Would choose this dealership for future car purchases, no questions asked!!! communications. Would choose this dealership for future car purchases, no questions asked!!! More

I bought my car from Freeman Toyota because the I was not able to get anyone to help me at the dealership right by my house in Dallas. I continue to drive over from Dallas to Irving, because the service has able to get anyone to help me at the dealership right by my house in Dallas. I continue to drive over from Dallas to Irving, because the service has been so wonderful. More

Usually this is a 5 star experience. Not sure what happened. There was a 3 hour wait for my truck to get an oil change and alignment. The entire lobby and bathroom area was covered in cr Not sure what happened. There was a 3 hour wait for my truck to get an oil change and alignment. The entire lobby and bathroom area was covered in crickets. One climbed over my toes while I was wearing sandals. Eww! I was told my truck was done after I went and flagged down the service manager in his office after 3 hours. I waited after I paid for 15 minutes outside for my truck to be pulled around. Appreciated the car wash. That was nice. And I appreciate that all service advisors treat women with respect and kindness. My alignment still is not fixed and I have to take it back this week. My drive out there is 40 minutes. Very frustration to have to drive back. I lost my receipt and no one from the cashier's desk or service center would pick up the phone to help me. The receptionist finally put me to voicemail to avoid me calling every 5 minutes. I did the chat feature on the Toyota webpage and was able to get someone to contact the manager to get me a receipt. Yay! Was Hoping for a better experience this week. Fingers crossed. More

Everything was great I just wished the prices were less expensive or have more discounts available expensive or have more discounts available More

Really upset me when I requested key chain and was refused. I formerly sold cars and was always told that a $ 6.00 (cost wholesale ) I a valuable asset to retain customer base. The saying “one happy c refused. I formerly sold cars and was always told that a $ 6.00 (cost wholesale ) I a valuable asset to retain customer base. The saying “one happy customer tells 6 others” One disappointed customer tells everyone More

They have improved dramatically on the wait time. I love that the wait time us cut in half I love that the wait time us cut in half More