Freeway Toyota of Gilroy - Service Center

The gentleman who greets you is the very welcoming, helpful, cheerful and accommodating. Then it gets worse! Everyone is plrasant but very ineffective. I feel like I got the run around many times. It t helpful, cheerful and accommodating. Then it gets worse! Everyone is plrasant but very ineffective. I feel like I got the run around many times. It took 3 x to get my car fixed under warranty. The third time they gave me a loaner after I complained. They didn't fix it until the day I went to pick it up, despite having it for 5 days. They knew they had jerked me around so they offered to detail my car and put gas in it. It was pretty close to full to start! Yet they still charged me the full price after the rep told me he would "take care of me." The clincher is that while they did something the noise I had complained about is still there. I have to go back. One time I called and asked to speak to the person in charge and they transferred me to 2 different sales guys before I was back to service. I am questioning my decision to buy a Toyota. The reason I bought a new car was to avoid all this. More

Johnny Browse needs to contact Gladys 650-533-2204. Saw your request on linked in. Hi! After all these years. Coastside Critters and Lizard Lady Reptiles 🦎 Saw your request on linked in. Hi! After all these years. Coastside Critters and Lizard Lady Reptiles 🦎 More

Julian Carabaja and Carlos Cardoza and Staff mechanics always provide excellent, quality customer car care service always showing professionalism and expertise on recommending safety vehicle repairs for t always provide excellent, quality customer car care service always showing professionalism and expertise on recommending safety vehicle repairs for the customers. Our family has total trust on Gilroy Toyota providing quality car care service. More

Sol Zawadski was a great help and kept me informed throughout my appointment. Very quick and prompt service. throughout my appointment. Very quick and prompt service. More

Dealership has been great from purchase to service. Only somewhat negative comment would be that while waiting at the dealership, I received a text with all these urgent matters concerning my vehicle w Only somewhat negative comment would be that while waiting at the dealership, I received a text with all these urgent matters concerning my vehicle which were then discussed with me by my service technician. I would have preferred the review/discussion prior to receiving the “doom and gloom” text More

Service Manager Nathan explained it well. Great customer service and comfortable waiting area. Got to test drive the Corolla GR. Very nice! Great customer service and comfortable waiting area. Got to test drive the Corolla GR. Very nice! More

I had a great experience at Freeway Toyota of Gilroy! The entire dealership was friendly and professional, and I can’t say enough good things about Grant. He was an awesome salesman—super knowledgeable, The entire dealership was friendly and professional, and I can’t say enough good things about Grant. He was an awesome salesman—super knowledgeable, patient, and genuinely helpful throughout the entire process. He made buying my truck easy and stress-free. If you're in the market for a vehicle, I highly recommend stopping by and asking for Grant. He’ll take great care of you! More

Nathan was very diligent and very thorough on working on my suv issue. He kept constant communication with me on the status. Most importantly, he was able to solve the issue my suv issue. He kept constant communication with me on the status. Most importantly, he was able to solve the issue More

The staff is so friendly and polite. I drive down from San Jose to this dealership. My service advisor is very efficient and lets me know what my car needs without being PUSHY or trying I drive down from San Jose to this dealership. My service advisor is very efficient and lets me know what my car needs without being PUSHY or trying to sell me things I don’t need. The follow up after the service is always friendly to and to be honest I just feel more appreciated as a customer. More

I did not have to wait long very good service. waiting area was comfortable and the job was done in very good time. When looking to purchase another vehicle waiting area was comfortable and the job was done in very good time. When looking to purchase another vehicle More