Fremont Toyota

Great service for less time I’ll be bringing my cars here from now on here from now on More

I called to schedule an appointment because my car has a recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to chec recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to check if they have the parts. When I talked to parts, the person who answered said, how can I assist? I said I have a recall notification and he immediately said you have to talk to service and transferred me. The person who answered said, this is rental. I explained that I’ve been transferred around but all I need is to get scheduled for a recall issue on my Toyota Tacoma. I got transferred back to the operator. I said, service please. While in the process of getting transferred, someone answered then put me back on hold. Finally, someone answered and I said again for the nth time service please. When someone picked up the call, I said look I’ve been transferred 7 times can I please get a schedule to fix the recall issue? The lady asked if I checked with parts and I said no because I was immediately transferred to another department. I asked, why is it my job to find out if there’s parts available for a recall I got a text message and a letter for? I insisted to get a schedule the next day- Saturday since I don’t have work. She did schedule me but that whole experience was such a bad customer experience. I hope Toyota Fremont can fix this issue because it’s not acceptable to be transferred multiple times and to be asked to verify if the part for the recall is available. If a car company has a recall notification to customers, isn’t it the job of the dealership to make sure everything is available so customers can have a seamless experience? More

Alway great service Maria Castillo is the best! ! Answers any questions I have takes care or points me in the right direction. ! Answers any questions I have takes care or points me in the right direction. More

I brought my car in for service and left it there for about an hour. Upon picking up my car I noticed that my tire had damage to it. They had scrapped one of my rims. I’ve contacted the service team 4 ti about an hour. Upon picking up my car I noticed that my tire had damage to it. They had scrapped one of my rims. I’ve contacted the service team 4 times and I am yet to hear back from them. I was told to expect a call next day in the morning and have not received any communication from Toyota. Very disappointed and truly frustrated that this has not been addressed More

My service person, Philip, was professional, thorough, and, as a bonus, shared my love of Scifi. The service was done in less than a hour. Great service! and, as a bonus, shared my love of Scifi. The service was done in less than a hour. Great service! More

Excellent service i'm very happy. I'll definitely recommend my friends and family to fremont toyota. I'll definitely recommend my friends and family to fremont toyota. More

He was excellent Great customer service skills very knowledgeable also he didn’t just put me in any car he work with me the whole day until the deal was done knowledgeable also he didn’t just put me in any car he work with me the whole day until the deal was done More

My husband was satisfied with the service he received with the car. Since I am unable to drive the dealership offered pick up service to drop hm off and pic him up from my home. with the car. Since I am unable to drive the dealership offered pick up service to drop hm off and pic him up from my home. More

Yvonne was excellent during my visit to the service department. My truck needed a recall part checked out and she gave me plenty of details. Overall a great experience! department. My truck needed a recall part checked out and she gave me plenty of details. Overall a great experience! More

Best experience ever! We really appreciate Efrain helping us with our purchase! Thank you so much! We really appreciate Efrain helping us with our purchase! Thank you so much! More