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Fremont Toyota

Fremont, CA

4.6
5,943 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,943 reviews

June 10, 2021

I would have given a negative starS if there is such option. My appointment was at 6:30AM, first slot of the day. I arrived before 6:30AM, but service advisor chose to skip me and service cars behin More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Balal Najibyar
Jun 11, 2021 -

Fremont Toyota responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. Per the free Toyota Care, the oil change is every 10k miles and only tire rotation is at 5k miles, so hopefully that helps clarify the services you received for your vehicle. We'd appreciate the chance to discuss your visit in further detail, and we request that you contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you again.

Jun 12, 2021 -

M responded

I am pretty sure it is 12-months or 10k miles, which ever comes first. Motor oil do need to be changed even when not driven on the time interval. It been over an year since the purchased of the car with oil that came with the car out of the factory. So when we requested oil change, we expected oil change. We don't expect service advisor to go ahead and perform only the tire rotation WITHOUT confirm with us in advance. There was an option to request for complimentary car wash which also wasn't performed NOR informed. I am pretty sure it is basic common courtesy for the service advisor to advice IN ADVANCE of what he going to do on the car (when it deviated from the request). The worst part of the whole experience is skipping us when we arrived before 6:30AM for the 6:30AM, and then tell us that we arrived at 6:30AM. Even if we did arrived at 6:30AM, it is obvious we arrived before the car after us, no reason to just skip us and then question our integrity and honesty.

June 10, 2021

Excelente servicio una persona con mucha experiencia y dedicado asu trabajo de servir al cliente nos pone mucha atension y da sus respuestas lo mejor posible. Para uno le entienda bien. . muchas gravias s More

by trazri29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ramiro
Jun 11, 2021 -

Fremont Toyota responded

¡Estamos muy contentos que tenias una gran experiencia de servicio con el personal en Fremont Toyota! Esperamos verlos de nuevo. ¡Muchas gracias por sus comentarios!

June 10, 2021

In the past there have been some customer service agents that seemed a little rude but in the last couple of years I've been going to the same guy which his name is "Pat" he's very professional and friendly More

by KECOWLES1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Jun 11, 2021 -

Fremont Toyota responded

Thank you for choosing Fremont Toyota for your service needs and for sharing this great feedback about your experiences with Pat! We appreciate your review and your patronage, and look forward to your next visit!

June 08, 2021

Ritchell was friendly and very helpful. She make the process simple and fast. She took her time and when through all the features and functionality of the vehicle. Overall, I am very please with my ne More

by Sidney_karl2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritchell Garganera
Jun 08, 2021 -

Fremont Toyota responded

This is wonderful to hear! We're so happy Ritchell could provide you with a 5-star experience at our dealership. We hope you're continuing to love your Corolla and that you'll let us know if there is anything else we can do in the future to be of service. Thank you!

June 08, 2021

Excellent service. Great experience. Ms Ritchell is very detailed, trustworthy, professional and polite. Attentive to customer needs. Quick and clear communication. No pressure and didn’t feel rushed. Ms Ri More

by Becca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritchell Garganera
Jun 09, 2021 -

Fremont Toyota responded

This is so wonderful to hear, Becca! Thank you for coming to Fremont Toyota and working with Ritchell for your recent purchase. Enjoy your new vehicle and let us know if there is anything else we can do to help!

June 08, 2021

The experience at the dealer was ok. However, when I reached home, I noticed that the dealership had pulled my credit report 3 times (and didn't informed me) and lowered my credit score significantly. W More

by RGDOMINISE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Najib Razawi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Fremont Toyota responded

Thank you for leaving us this helpful review. We appreciate all customer feedback so that we can continue to improve upon how we serve our customers. We can assure you that our intent is to always be upfront and transparent with customers for a smooth and enjoyable purchasing experience from start to finish and we’re sorry we didn’t fully meet your expectations. If you would like to discuss this with us further, please reach out to General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com at your earliest convenience. Thank you.

June 08, 2021

Great service, especially if you work with Steve for any type of service on your car. He will always give you the fair estimate and advice. More

by RAPHAELBOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 09, 2021 -

Fremont Toyota responded

We're so pleased Steve could provide you with high quality service during your visits to our dealership! Thank you for choosing Fremont Toyota and for leaving us this feedback!

June 07, 2021

Great job. Was pleased with the service I received thanks to Mark and the people who worked on my car. Good job nice clean car More

by ARCADIA82045
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 08, 2021 -

Fremont Toyota responded

We're happy Mark could provide you with a positive experience in our service drive. Don't hesitate to let us know if there is anything else we can do to be of service in the future!

June 07, 2021

Veer sihng was a great dealer!!! Promotion please also finance guy with glasses that’s asian was amazing!! Thank you Toyota and everyone else not listed!! The tall front desk young Latin hostess was great More

by ROLLY313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veer Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Fremont Toyota responded

We're so pleased to know that Veer and the rest of our team could make your experience smooth and enjoyable! Thank you for choosing Fremont Toyota for your purchase and for taking the time to leave us this 5-star review. Enjoy your new ride and come back to see us again before too long!

June 07, 2021

Great job in service always at this location. They informed about the items to be taken care of. I also received a complimentary car wash. Thanks Belal Najibyar More

by RMALHOTRA1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
najib
Jun 08, 2021 -

Fremont Toyota responded

Thank you for trusting our team with your automotive needs and for leaving us this great feedback about your most recent experience! We look forward to working with you again next time!

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