Fremont Toyota

Leo was very friendly to help us to search around the car. Once he discovered that I have spoke with a sale person, he changed his attitude and be very rude and reject to service me. That's day was my car. Once he discovered that I have spoke with a sale person, he changed his attitude and be very rude and reject to service me. That's day was my day to try on all plug in car in different brand so I can decide which one to buy. I have a Toyota before and Toyota got my information because I bring my car to service. The sale person that I spokw over the phone on Friday is not working on Sunday. Is that mean I need to stop shopping because he is not there? Should I fit my own time on shopping car or your sale person time??? Toyota need to work on customer Service skill and commission issue on Sale Team!!! More

I bought a new vehicle from this dealership and got a aftermarket accessories added to the vehicle. After sometime I noticed an issue with the workmanship (a damage to the vehicle in the area where the a aftermarket accessories added to the vehicle. After sometime I noticed an issue with the workmanship (a damage to the vehicle in the area where the accessory was installed) and promptly reported to the dealer. Even after 4-5 months of repeated follow-up I do not see anything moving. Approaching them is like they are doing me a favor even talking to me. Still the issue is not resolved and I have to explain the same problem multiple times to the dealer and still no clue what is going on whether they are doing something or not doing or sitting tight on it. More

They do a pretty good marketing gimmick to drive you out of your houses to their showroom by luring you with low quotes via email. The internet sales manager had emailed a OUT OF DOOR ( Inclusive taxes, reg of your houses to their showroom by luring you with low quotes via email. The internet sales manager had emailed a OUT OF DOOR ( Inclusive taxes, registration etc.) price for Toyota Camry SE and when we went to the showroom they said the quote was wrong and given for a lower model etc... Wasted couple hours making us run around wait and then giving a new OUT OF DOOR price for a Toyota Camry SE that was over $2500 more than what the initial quote we had received for the same car via email. Also they had mentioned when we walked in "If you received a quote from us we have to honor it. It is a STATE LAW." And they surely just played off saying- It was a mistake. Be cautious and make sure you do a due diligence before driving all the way to the Fremont Toyota showroom. More

When my Prius was new I tried another Toyota dealer for service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance r service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance right, being good about time estimates, pricing reasonably, and holding onto long-time employees who are courteous and know my car's service history even before they log on for the record. We have had only two major problems - the catalytic converter and the brake control chip failed - but at such high mileage that Toyota gets great credit for building reliable parts. For long-distance commuters, this means peace of mind. We are also still on the original brakes at 270,000mi. Other dealers might have tried to fake some problems just to up their bill. My perception of Fremont Toyota is that they have been honest, and that's a good thing. More

We had a very good experience with Mr. Le @ Fremont Toyota. No pressure, no fuss, and he was very friendly, helpful and informative. We would recommend this dealer to anyone interested in a new vehic Toyota. No pressure, no fuss, and he was very friendly, helpful and informative. We would recommend this dealer to anyone interested in a new vehicle. More

Fremont Toyota service is positively horrible. I was charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other requir charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other required service items on their website). This service was to include inspecting the breaks, flushing the coolant, and 8 more items. When I got it back there were still some noises so I brought it somewhere else to get inspected. I found that they did not do the work they said they did (no break inspection -- they said my breaks were at 5MM but it turns out they were nearly gone at 1MM! -- coolant was bad, tires were underinflated). They said they would do the work again. Of course it is hard to trust them so I asked for compensation instead. They refused. They said they would give me a free carwash/detail for my trouble. I don't want that -- I want the "peace of mind" that they advertise on their website and that I paid for. I have now been forced by Fremont Toyota file complaints. I have never done that and so am spending more time on this. I am completely frustrated with their service director, Alfred Shahgholian, who really just wanted to argue with me that they did the work and so won't give me any refund. He did acknowledge that they made the mistake on the breaks, and his service manager, Matt, said that flushing the coolant system "is art not science" and sometimes there is still contamination in there. That's bogus. I WILL NEVER GO THERE AGAIN. More