Friendly Acura of Middletown

Advertisements and sevrice don't match. I do NOT recommend I generally like to use a local business for sevrice but this is one time where I have to go else where. When my husband and I were looking for a pre I generally like to use a local business for sevrice but this is one time where I have to go else where. When my husband and I were looking for a pre-owned SUV we discovered this dealership. The quality of the cars were not good and we ended up buying our car at another dealer. They did not seem to really care about the quality of the pre-owned vehicles and it was a turn off for us.. Happy I found what I was looking for at another Acura dealer. However I thought I would use the dealership for service. The first few times I took my car their the servcie seemed fine. However I recently went in after getting a coupon card for a summer special to have oil change, inspection and etc. for $59. I thought this was a great deal.. When I got my car back it was not washed as per the coupon. I was a bit annoyed at this as it was part of the coupon.. Then my frustration got worse when I drove my car home and had a horrible trembling in my tires. I was not able to turn around that day to have it looked at so I made another appointment to come back. I was told not to drive my car and I am very fortunate to have another vehicle that I can use. When I brought my car back the service person acted like I inconvenienced them for their crappy work. My tires were so unbalanced it was ridiculous. My car was still no washed and I got an attitude from the service person when I made the inquiry. I also find it very insulting that customers have to pay for refreshments and snacks. I would never expect this from a luxury car dealership. I owned Lexus vehicles before and never experienced have to pay for refreshments or not having my car washed. Even the Nissan dealer on 17K offers refreshments. Needless to say my car still did not drive a 100% and I took it to Honda. When they ran the balance check only the fron was balanced and the back was grossly off.. Unfortunately this dealership will not be seeing me or my vehicle again.. My suggestion to them is don't advertise services that you are not going to provide especially if you don't want to be reported to the better business board. More

I would highly recommend Feders Acura. I dealt with Joseph Gil and he went above & beyond to, get me in the price range I wanted. I would highly recommend him if you are planning on purchasing a vehicl Joseph Gil and he went above & beyond to, get me in the price range I wanted. I would highly recommend him if you are planning on purchasing a vehicle from Feders, just because of the experience I had w/ him. And I will admit, I'm very picky & I knew exactly what I wanted. Please don't get me wrong... Every emloyee at Feders Acura was extremely professional & very friendly from the moment I walked in. But normally when I go into a dealership they overwhelm you the minute you walk in. Then make me feel pressured to purchase a vehicle. I did not get that feeling at all. I was very comfortable plus, I am extremely happy and satisfied with my overall experience, especially & the price. I did my research and priced my vehicle @ many other dealers. Best deal by far!!Two thumbs up Feders Acura!! A++ And Mr. Feder, you have a great staff and Joseph Gil was a pleasure to work with. I will definitely be back! More

Chris was friendly, fair, and went out of his was to help. He helped me even though I was out of town and stranded with a disabled Acura. His did the best to get the work done as quickly as possible help. He helped me even though I was out of town and stranded with a disabled Acura. His did the best to get the work done as quickly as possible and a good price. He was very helpful getting me a tow as well. A+++++ More

Great service and welcoming attitude ensures the visit and purchasing experience will be pleasant and worry-free. I found both Ron and Ian superior car pros to work with with regards to their knowledge, p and purchasing experience will be pleasant and worry-free. I found both Ron and Ian superior car pros to work with with regards to their knowledge, pricing, finalizing payment, vehicle prep, and delivery. A very smooth, fast and excellent transaction and a great car. More

I found the staff, espcially Brian Larkin, very courteous, helpful and prompt. All my questions were answered and I did not feel "hounded" as I do at most car dealerships. I also think the car help courteous, helpful and prompt. All my questions were answered and I did not feel "hounded" as I do at most car dealerships. I also think the car helped sell itself, but Brian made the experience enjoyable, not a hassel. He is a true gentleman! So far... it's only been a few days since I've owned my Acura TL, I am very pleased and hope the car lives up its reputation! And, that Feders Acura will do the same.... thanks especially to Brian! I'll willbe calling soon with a couple of quick, simple questions !! More

This is our second Acura with Feder's and Joe Krupp. We were recommended by a dealer in Brooklyn who we had leased several cars ( not Acura ) before. We told him that we were interested in leasing a Acura were recommended by a dealer in Brooklyn who we had leased several cars ( not Acura ) before. We told him that we were interested in leasing a Acura but did not have a contact. He sent us to Joe. We are glad he did. Three years later we have come back again from Brooklyn. Obviously we could have found a dealer closer to home. We stayed loyal to Feder's and Joe not just for thecae but for the service. More

Firstly this is my second MDX,we also have a TL and an RDX. These cars are the best we have ever owned. I love Feder's Acura. Mr Feder is a real gentleman and makes us feel at home whenever we are ther RDX. These cars are the best we have ever owned. I love Feder's Acura. Mr Feder is a real gentleman and makes us feel at home whenever we are there. He has surrounded himself with great people who always make are visits very pleasureable. More

Feders Acura have a very courteous and professional Feders Acura have a very courteous and professional staff.Great service. I recommend this dealer to all!!!!!!!!! staff are all very wonderful! no co Feders Acura have a very courteous and professional staff.Great service. I recommend this dealer to all!!!!!!!!! staff are all very wonderful! no complain.....thank you :) More

My first Acura RL was purchased in 2005. The car was sold to me by Brian the friendly car salesman. Since my 2005's purchase, it was serviced exclusively at Feder's Acura for over 7 years & 165,000 miles. Th to me by Brian the friendly car salesman. Since my 2005's purchase, it was serviced exclusively at Feder's Acura for over 7 years & 165,000 miles. The service department at Feder's is wonderful. Chris Sampieri is always friendly, helpful, and gives you an appointment that works with your schedule. The car is always ready when promised. When I went to bring my 2005 in for service on May 9, 2012, I did not see myself walking out with a new car. My husband accompanied me to the service department, and before he let me drop it off, we "looked" around. I was dropping the car off because my screen that displays everything went black. The car was also developing a shake that, I feel, was never going to go away, no matter how many times you tried to fix it. So, seven years later, helpful, friendly Brian the car salesman is still with Acura :). To be honest, there is no other car out there, that has turned my head, that made me shop around. I bought a 2012 Acura RL in a different color. This time Graphite. The best part is, the car has hardly changed. Some things have been reversed in position, but you adapt. So that is why I bought another Acura RL & from Feder's Acura. More