Friendly Dodge Chrysler Jeep RAM

davesmith5823 responded

Hello Ronnie, this is Dave Smith. I’m reaching out to you to let you know that the check engine light came on when I drove home I’d really like somebody to take a look at it either. Text me back or call me at 3154475823. thank you and I appreciate it.

Friendly Dodge Chrysler Jeep RAM responded

Hi Dave, thank you for your positive feedback about Rodney Cole! We're delighted to hear that you had a great experience with him, and we appreciate your intention to consider purchasing another truck from him in the future. Our team takes pride in providing top-notch service to our valued customers, and it's wonderful to know that Rodney left such a positive impression on you. Regarding the check engine light, we apologize for any inconvenience it may have caused. Our service team is ready to assist you, and we'll be sure to reach out to you promptly to schedule an appointment and take a look at the issue. Your satisfaction is essential to us, and we'll do everything we can to resolve this matter for you. Please expect a call or text shortly from our service department to coordinate the next steps. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, don't hesitate to reach out.

Friendly Dodge Chrysler Jeep RAM responded

Thank you for your feedback! We are thrilled to hear that you are happy with your new truck and the efforts we've made to ensure your satisfaction. Our team is committed to providing excellent customer service and ensuring that our customers are pleased with their purchases. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Happy driving with your new truck!

Friendly Dodge Chrysler Jeep RAM responded

Thank you for your kind words and recommendation! We're delighted to hear that Rodney provided you with excellent service and helped make your dream of owning a showroom vehicle come true. At our dealership, we prioritize building trust with our customers and ensuring their satisfaction throughout the buying process. Rodney is dedicated to delivering top-notch service, and we're thrilled that he exceeded your expectations. Thank you for choosing us, and we look forward to assisting you with any future automotive needs!

Friendly Dodge Chrysler Jeep RAM responded

Thank you for your kind words and for choosing us for your vehicle purchase! We're thrilled to hear that Rodney and Anthony provided you with exceptional service and made your experience enjoyable. Your satisfaction is our top priority, and we're grateful for your trust and support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We wish you all the best, and thank you for being a valued customer!

Friendly Dodge Chrysler Jeep RAM responded

Thank you for your review and for recognizing the exceptional service provided by our salesman Rodney! We're glad to hear that he went above and beyond to accommodate you and your family, even on a holiday weekend. We apologize for any confusion regarding the credit card payment for the down-payment. While we do accept credit card payments, it's important to note that for larger amounts like down-payments, we have a limit of up to $3,000 for credit card transactions. We appreciate your understanding and hope that this information helps clarify the payment options for future customers. We value your feedback and look forward to serving you again in the future.

Friendly Dodge Chrysler Jeep RAM responded

Thank you for sharing your fantastic car buying experience with us! We're delighted to hear that Rodney Cole provided you with amazing service. Going the extra mile and staying late on a holiday weekend truly exemplifies our commitment to customer satisfaction. We're thrilled to have been a part of your best vehicle buying experience ever. Enjoy your new vehicle, and thank you for choosing us! 🚗😊

Ken.sherer responded

Friendly Dodge Chrysler Jeep RAM May 13, 2023 Ken.sherer I wasn’t really ready to trade in my 2015 GMC Sierra. You know, I just thought that I would stop by the Dodge dealership in Penn Yan and browse. I really liked the GMC Canyon Denali, so I thought what the heck. I am just looking. I was in conversation with Carl Miller who walked me through the process. What a nice guy. NO high pressure salesmanship with Carl. We talked at length and found that we had a lot of the same ideas and interests. I would HIGHLY recommend if you are at all interested in trading your current vehicle that you stop at the Dodge dealership in Penn Yan for an easy car buying experience!

Friendly Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your experience with us! We are delighted to hear that Rodney provided you with an amazing, no-pressure experience. We appreciate you making the drive from Buffalo to visit our dealership. Our team at Friendly Auto Group is committed to delivering exceptional service to our customers, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

Friendly Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to leave us a review and for choosing our dealership for your recent purchase. We're thrilled to hear that Cassie provided you with excellent service and made the process smooth and fast for you. We truly appreciate your kind words about Cassie and her work ethic. She is indeed an incredible asset to our team and we're fortunate to have her. We'll make sure to pass along your compliments to her. Thank you again for your feedback and for your recommendation. We look forward to working with you again in the future.

Friendly Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Cassie, our sales consultant, and our team members in service and finance were friendly and helpful in providing you with excellent service. We pride ourselves on delivering exceptional customer service, and we're glad to hear that we met your expectations. We appreciate your loyalty and look forward to serving you and your referrals in the future.