Frisco Chrysler Dodge Jeep Ram

No Customer Service Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appoin Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appointment, asked to talk to sales person on website and got hung up on, called again and asked for another person on the website, they would not put me through, just keep saying. ( I can answer your questions ) no lobby or phone educate. More

Not trustworthy If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guaran If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guarantee nothing will change....". Very frustrating process and why they would waste my time, seems to be their game, but why they would waste theirs is beyond me. Regardless, buyer be ware.... More

If you have a different dealer to use I'd go there. I've left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they h left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they had my car as well to get ahold of them to figure out if I had to pay for my rental over and over. They made me pay for a rental when it was their fault my car was there for two weeks. They said they had to wait on a third party to verify what they found (which is fine) then when they ordered parts the wrong parts came (I understand this too) but why force me into paying for my rental when I could have had my car finished much sooner. There's other issues as well so I guess I'm looking for a different dealership now, one that'll actually return my calls. On top of it all I was dealing with the service manager this whole time. He is the one that won't return calls or anything. To add to this I had an issue with my air conditioning cutting out after a little while if it was not in fan speed 3 or 4. Well this got old very fast when you either had to have it blasting on you or off. They never could find the problem. They were fine at first thing to help me out but then they eventually charged me ~$500 for a repair they were available sure about. My car still is doing the same thing. They still can't find the problem. So I was like I should get my ~$500 back since that wasn't my problem. Haha yeah right. That went on for a few months. Then after that is when the above paragraph started happening. They quit returning my messages. In fact I called the other day to ask a simple question (btw I gave up on even talking about my a/c now, just dealing with it) and the receptionist answered and too my info and still haven't heard a thing. It's like I'm black listed because they can't figure out my vehicles issue. I've never had a problem like this before. And I've raved about everyone down here since moving here. Not anymore. More

Buying a car! I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicl I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicle. I recommend if you're in the market for a vehicle to buy from them!! More

Experience was easy and stress free Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to w Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to wait forever to make a deal. More

Incompetent and Disrepectful This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional pape This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional paperwork/forms that they did not fill out properly on the initial sale. The salesperson was rude and argumentative. I would not suggest this dealership to anyone looking for a good experience. More

Great help! Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to work with! More

Great Experience Sarah was super helpful! We looked at multiple vehicles together and she was very patient in the process! I’d definite recommend, it was a great exper Sarah was super helpful! We looked at multiple vehicles together and she was very patient in the process! I’d definite recommend, it was a great experience! More

Nothing but Incompetence and lies I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to abo I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to about 40 MPH. Frisco CDJR came up with a diagnosis as a "faulty gas pedal" and charged me $376.00 Apparently a faulty gas pedal is not covered under the certified pre owned warranty. About 3 days after I got the vehicle, the same issue happened again. The vehicle started accelerating on its own to about 40 MPH. This happened when my wife was picking up my infant son. I called and spoke with a manager in the service department. He said that the vehicle needs to be towed and stated "I will take care of the towing expense". This time the diagnosis was "faulty wiring harness". Total cost $2031 plus taxes and shop fees. Again though the vehicle accelerates on its own and is a serious safety issue, I was told this is not covered under the warranty. Total cost after taxes and fees came to $2271. I asked that for the $376 I paid for the "Misdiagnosis" of a faulty gas pedal be deducted and I was told yes. When I picked up the vehicle, not only the $376 was not deducted, but I was charged $80 for the tow, which I was told by a manager that he would personally take care of. The manager sent me a text stating the he paid for the renal vehicle while mine was in the shop and that an additional $117 was reduced. Total lies. If the vehicle was diagnosed correctly the first time, there would not be a rental charge. I am never taking my vehicle to Frisco CDJR again. People there are incompetent and lie. KC More

Hopefully never again Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood giving it was the weekend. Tuesday 3/26 I talked to Ron and he said that it would be ready the following Tuesday 4/2. Ok fine. It's a transmission and water pump so I figured 3-4 days maybe even 5 would be understandable. Called Monday 4/1 to ask if I could have the airbag fixed due to recall. He states that they haven't even gotten to my car yet and that he "hopes" they can get to it this week. It's now Thursday 4/4 and called just to see if they have even started yet and possibly get an accurate ETA. I can't even get a call back despite the 2 messages I have left on Ron's VM. So I've gotten 1 call since they have had my car only to give me a completely false ETA. I originally took my car to #DallasDodge and they were immediately ready and able to fix my car. However due to the warranty I got through the dealership it required I bring it back to #FriscoDodge. If you guys were that backed up or short handed, you should have recommended to and worked with the warranty provider that you partner with that I could take it to another dealership and I would have taken my car back to #DallasDodge and would have had my car back by now. So finally the following Tues 4/9 I get a text saying my car was finished. Mind you I have not spoken to Ron since 4/1. I go and pick my car up and not 20 miles from the dealership my transmission goes completely out. Check Engine light comes on and I cant drive over 30mph. Which indicates they gave me my car in worse condition than when I gave it to them. Had it towed back that night. now Wednesday 4/10 no one has given me a call to let me know anything. Considering you all did not do your job correctly and I am still out of a car, you would think I'd become a bit of a priority. After all of that, I picked up my car the following week. (5days later) only to get all the way home to find out that my car no longer wants to shift out of first gear. They had to once again tow my car back to the dealership. Then it was another 5 days until I was able to pick my car up. So 3 weeks of no car and having to come up with ways to work on the fly, driving back and forth to frisco multiple times (I both live and work 45 mins away with no traffic not to mention gas) You would think at some point especially after not fixing my car the first 2 times they would have offered a mode of transportation. I've seen good reviews for Ron unfortunately I didn't experience any of his highlighted customer service until my car was returned the 2nd time. On top of all that, throughout this ordeal I noticed that there was a descrepency with my odometer reading on my car fax before I bought the car. I went to salesman Chris Shultz to voice my concern. The next day he calls me and directs me the support link on carfax to forward my complaint. Why would I have to do the leg work to fix a mistake that happened while you had the car? The mere fact that I have to bring my car to #FriscoDodge to get my car fixed makes me cringe. I will gladly pay for a secondary warranty program just to not have to take my car there. The fact that no one would even contact me for updates is horrible customer service in itself. My wife will soon be shopping for a new car and I can promise it won't be from #FriscoDodge More