Frisco Chrysler Dodge Jeep Ram - Service Center

Still waiting on call back, since 1st day i boight my car everything was lack of communication and what i was told was getting done didnt get done and or was done wrong everything was lack of communication and what i was told was getting done didnt get done and or was done wrong More

This is the second survey I have been asked to complete. Please review my responses from the first survey. Please review my responses from the first survey. More

The service response and information provided have been very helpful and the experience is always smokth very helpful and the experience is always smokth More

I am not happy from my last service. If I had guided properly I would have saved good amount of dollars. Staff is least bother for customers welfare. I feel I am paying more on this deal If I had guided properly I would have saved good amount of dollars. Staff is least bother for customers welfare. I feel I am paying more on this dealership than others More

Jordan was attentive and helpful in every way! Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. More

Eta was incorrect and I had to call to get updates. Customer service was off site Customer service was off site More

John was professional, prompt and clear in his approach. I was happy to use dealer services I was happy to use dealer services More

Jordan was incredibly helpful! I had a road trip the next day and he was able to get my vehicle serviced quickly. Thank you!! I had a road trip the next day and he was able to get my vehicle serviced quickly. Thank you!! More

Oil change and tire rotation - Brian checked me in and 45 minutes later I was back on the road. Thank you. minutes later I was back on the road. Thank you. More

The repair was completed satisfactorily but I really think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sl think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sliding door". That is not at all what I stated. His comment was that it was a general statement pointing to the general area of the problem. That really isn't true either and not helpful to a mechanic. Also, If I had to bring the car in a second time for the same problem the service record would not be correct and a different writer would think it was a different problem. Again, not at all correct. The paperwork needs to be correct. I will not likely take my car back to this dealer for other service because of this. More