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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
777 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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777 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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Helpful May 29, 2021
My car was running rough and Sean was able to quickly diagnose the issue. The got me back on the road ASAP. My after market warranty didn’t cover much, but Sean was able to find a few coupons to help o diagnose the issue. The got me back on the road ASAP. My after market warranty didn’t cover much, but Sean was able to find a few coupons to help offset the repair cost. I would highly recommend this location. More
by amntx99
Employees Worked With
Sean Couch
May 28, 2021
Their staff runs scams. I set an appointment to address a water leak on the back of my truck cab. They charged $199 diagnostic test that was supposed to identify the leak location. Charged me to replace a br water leak on the back of my truck cab. They charged $199 diagnostic test that was supposed to identify the leak location. Charged me to replace a brake light (because that was where “they said” the location of the leak was coming from). $301 total charges and 4 HOURS of waiting in the lobby. Went home to test that the leak was gone...it was not so had to go right back up there. Almost 2 more hours I was up there for the second time. They literally tried to challenge first before confessing...they said they tested it and cannot find this leak still so I literally had to go to the back show them. Even in that very moment they questioned me till I grabbed his hand and shove it under the seat so he could feel the running water down the back wall into then cab of my truck. Really? When I asked what the heck they even did the first place as it was obviously they’d been caught in their lies. Their answer was, “I am sorry. We did not run the test and we did not even check to see where the water was leaking from. We just assumed it was the third brake light” More
by SD
Employees Worked With
Robby Karl
May 11, 2021
Staff very professional and were quick to respond to my requests. Follow-up was as I expected and the overall experience exceeded my expectations. Wish I had approached the used vehicle manager to gi requests. Follow-up was as I expected and the overall experience exceeded my expectations. Wish I had approached the used vehicle manager to give me an appraisal for my Jeep on trade for a new Jeep. More
by Marc
Employees Worked With
March 16, 2021
Fast, efficient, and friendly. Got in before my scheduled time and got a ride to work. Kept abreast on progress and work was done ahead of proposed time. Great Service. time and got a ride to work. Kept abreast on progress and work was done ahead of proposed time. Great Service. More
by blue3y3s4t
Employees Worked With
Parrish Ganakos
March 11, 2021
1. The dealership nor Jeep provides loaners or wash your car when being returned from service. 2. Jeep been in 3 times now for broken seat. They say they fix it but broken within 24 hours. 3. No one wa car when being returned from service. 2. Jeep been in 3 times now for broken seat. They say they fix it but broken within 24 hours. 3. No one was wearing a mask 4. Cashier was rude and clearly does not like her job. 5. Jeep warranties and service are the worst in the business. I get free loaners, washed car and a bottle of water when I get my kids VW Jetta serviced and we paid only 18K used. I love the Jeep except for a few quality issues and have trouble finding another vehicle that fits my needs like the Grand Cherokee Trail Hawk but not sure it is worth the poor service and quality issues. More
by donaustx
Employees Worked With
Don and Parish in Service and Cashier
February 10, 2021
The service advisor quoted me my amount of service when I walked in I said fine. Then at checkout he attempted to charge me double. When I said that’s not what you quoted me, he instantly had a bad attitude walked in I said fine. Then at checkout he attempted to charge me double. When I said that’s not what you quoted me, he instantly had a bad attitude & started raising his voice. The service on my car was already completed at this point, I questioned him again & asked why he would think it’s ok to charge me double what he originally quoted without consulting with me 1st. I asked for his manager, he left and came back & charged me the original quoted amount. It was very shady, on top of that his demeanor about it made it worst. I get all my service work at the dealership, very shady experience this time. More
by Fred
Employees Worked With
Sean Couch
February 02, 2021
Worst experience by far. Made an appointment at 9:30 and still was left waiting for over 4 hours and was barely checked on while I waited. Worst part is I took my Jeep to get my tire replaced that was under still was left waiting for over 4 hours and was barely checked on while I waited. Worst part is I took my Jeep to get my tire replaced that was under warranty and still had to pay full price. Will not being doing business there anymore. Highly disappointed! More
by Hernandezk0124
Employees Worked With
Anthony
January 27, 2021
Horrible. Slow, disorganized, didn't even attempt to fix my gladiator. Somehow showed that I had never been in before, although I has been in several times, and had an open case with Jeep. Claimed they coul my gladiator. Somehow showed that I had never been in before, although I has been in several times, and had an open case with Jeep. Claimed they couldn't reproduce an issue they had already documented and reproduced previously, but couldn't fix at the time. More
by Kwk984
Employees Worked With
Service
January 16, 2021
Worst service ever. When I said he’d lose me as a customer Dan in service said we don’t need you anyway Good Riddance plenty of competition out there. customer Dan in service said we don’t need you anyway Good Riddance plenty of competition out there. More
by Kally
Employees Worked With
Dam
