Front Royal Buick GMC

Vinny, Josh and Derrick were wonderful to work with. Answered all questions and concerns that I had and Vinny was very good at explaining all the new bells and whistles on my new vehicle. Thanks to al Answered all questions and concerns that I had and Vinny was very good at explaining all the new bells and whistles on my new vehicle. Thanks to all More

Always prompt, efficient friendly. Very knowledgeable about vehicle stock. Good coffee bar! Clean facility. Fair prices for service and parts. Don't try to sell extra service about vehicle stock. Good coffee bar! Clean facility. Fair prices for service and parts. Don't try to sell extra service More

I’m reaching out to you to share my disappointment with the new findings of my 2020 GMC Sierra that I recently purchased from you last month. If you recall when I picked up my truck we noticed a touched the new findings of my 2020 GMC Sierra that I recently purchased from you last month. If you recall when I picked up my truck we noticed a touched up ding in the rear bumper and a indentation where the 2 sensors were replaced. Up to this point there was no mention of any damages to this truck through Carfax nor through the your dealerships certified used vehicle process. I took my truck to the Kern’s GMC in Winchester VA autobody shop to get the rear bumper repaired where the touch up had been placed and was just recently contacted that the impact on the rear bumper caused the bumper to twist resulting in some exhaust damage and other cosmetic damages that need to be repaired. This repair is costing me an addition $1500 to replace my bumper because the previous repair was correctly executed and paint was starting to peal.. I wasn’t anticipating purchasing a certified used truck that needed repairs, especially one the cost over $50,000. I trusted that Front Royal GMC a Certified GMC dealership would have done their due diligence to make sure they were upfront and honest with their customer on any imperfections and/or accidents that have occurred on a certified GMC vehicle. At this point, I feel that I was taken advantage of and I’m highly disappointed that I spent over $50k on this truck just to have it sent to the shop for 6 days. I’m not sure who needs to receive this email, but please feel free to pass this along to whomever oversees the customer relations and the Certified Used Car Division. From a sales prospective I don’t hold my sales representative responsible for this unfortunate circumstance and I greatly appreciate the professionalism and class she represented as an individual. More

I feel they have the customer in mind when you schedule appointment. The Service Dept explained what they where doing and took care of all Things that we where having with our vehicle appointment. The Service Dept explained what they where doing and took care of all Things that we where having with our vehicle More

Vincent,Scott, Derrick…. Winning Trio!!! Doing their job, looking and willing to make a deal without “ breaking” anybody’s arm. Excellent experience. They are not selling, you are buying. job, looking and willing to make a deal without “ breaking” anybody’s arm. Excellent experience. They are not selling, you are buying. More

This is the third time I have walked into the service center since new management has taken over. Every time the guys working the desk are busy on the computer or talking to each other. They look at me center since new management has taken over. Every time the guys working the desk are busy on the computer or talking to each other. They look at me and continue their work or talking. They don't even acknowledge my presence with "we'll be with you in a moment". This past visit is the last time I will use your service dept. More

I like the dealership in general however $250 for a15 minute job with $40 in parts will make me do my service elsewhere. Usually they are great, this time they were not minute job with $40 in parts will make me do my service elsewhere. Usually they are great, this time they were not More

A bunch of crooks. I took my 2004 GMC Envoy in because my rear window on the driver’s side had fallen down and could not be raised. While I was there, I requested they also do a state inspection. They overch rear window on the driver’s side had fallen down and could not be raised. While I was there, I requested they also do a state inspection. They overcharged greatly for the window repair. I can see what the part would cost online. I asked if the window could just be raised up to keep water from coming in. I told them I hardly ever drive the vehicle and didn’t need to raise and lower that rear window. They said that there was no way to just raise the window back up and that it had to be repaired to pass inspection. They also claimed that my emergency brake and my other brakes were not working. On the final Bill, they lied and said that the customer had said the brakes needed attention. This is a LIE. I was having no problem with either the emergency brake or the regular brakes. They told me on the phone that the vehicle would not pass inspection, unless the brakes were done. That’s the only reason I told them to do it. Jason told me he thought the entire job would be $1200. Then, a few minutes later he forgot what he had said and told me it would be 1500. I told him that was an outrageous price. Either price was outrageous. I couldn’t believe they actually said on the final bill that the customer said she was having a problem with the brakes. That is a total LIE!!! Of course, the final bill was over $1500. I want a significant reduction in this bill. I’m giving the dealership a chance to correct this. Then, I’ll go to the state of Virginia. Perhaps this company should not be allowed to continue doing state inspections. More

Great dealer! Answered our questions and wasn’t pushy! He also worked with us on the price and gave us a great trade in value! Would go back to him again! also worked with us on the price and gave us a great trade in value! Would go back to him again! More

Tyler was an amazing help thoughtful my buying process. He was attentive to what I needed and very patient. I was disappointed with the accidental false advertising of a new vehicle price. The IT departm He was attentive to what I needed and very patient. I was disappointed with the accidental false advertising of a new vehicle price. The IT department really needs to be vigilant with checking the online ads and making sure pricing is correct. I want to re-iterate that my experience buying my used car was incredible. I was only disappointed about the online advertising for new cars being incorrect. More