Front Royal Ford

Everyone we interacted with at Shenandoah Ford from the salesman to the general manager to the finance officer and even the notary - was personable, sincerely helpful, listened and provided the most positi salesman to the general manager to the finance officer and even the notary - was personable, sincerely helpful, listened and provided the most positive buying experience we have ever had. The salesman devoted his entire attention to ensuring he knew what our needs were and then became our advocate in getting exactly what we wanted. The general manager instilled confidence with his abilities and negotiated an awesome financing deal. Finance was particularly smooth and we appreciated the ability of the finance officer in explaining all areas in clear and concise language and as well as his sage recommendations. We needed a document for the car notarized and were able to return the following day and were cheerfully taken care of. We have been welcomed into the Shenandoah Ford's family and look forward to returning for service as well as future purchases. It's comforting to know we have a local hometown dealer that provides the best customer service around! More

Missy was simply outstanding from the fist call through the delivery of the used 2013 Ford Taurus. She was always positive, with a can do attitude that permeated the showroom. Missy was very knowledgeabl the delivery of the used 2013 Ford Taurus. She was always positive, with a can do attitude that permeated the showroom. Missy was very knowledgeable of the product line and helped us to make a very good buying choice and decision. I would definitely buy another car from Missy and Shenandoah. More

I went to Shenandoah Ford looking to purchase a used vehicle. All of the sales people were very attentive. The whole process went very smoothly and I would definitely recommend them to anyone. vehicle. All of the sales people were very attentive. The whole process went very smoothly and I would definitely recommend them to anyone. More

I came in to look at car for my son. He due to buying a house is unable to buy a vehicle and needs one asap. He looked at a 08 mustang. Missy was just great to work with and went above and beyond to make s house is unable to buy a vehicle and needs one asap. He looked at a 08 mustang. Missy was just great to work with and went above and beyond to make sure my customer service experience was exceeded. She must be a huge assett to your organization. I will be back to buy a pick up from her in the future. She made sure he has a payment that he will pay me that is affordable for him and he will be able to take a loan out after he closes on the house and Missy made sure to let me know that the stuff transfers over to Brandon. 3/36, 4/70, and gap. She is a pleasure to deal with. More

I have to say my daughter sent me a picture of a vehicle that she liked. I did my research on line with Shenandoah Ford and I notice that there was a great price online and it looked like the vehicle my da that she liked. I did my research on line with Shenandoah Ford and I notice that there was a great price online and it looked like the vehicle my daughter was looking at. We decided to take a trip out to Shenandoah Ford just to look at the vehicles. Check all vehicles out and there wasn’t a vehicle out on the lot that had the price on the computer. A gentleman asks me if anyone has help me and I said yes, and he said he would get me someone to help. But before I let him go I told him that I had did some research on line about a vehicle and the prices were different. He said he would get me the person that works with the online vehicles. Missy Grove’s came out and we spoke about vehicle and ended up walking in to check on the sale price of the vehicle that we were talking about. The great part was she found the vehicle I was talking about and the PRICE was right! Missy spoke us about all the parts on this vehicle. This was wonderful; I purchase my vehicle 2 years ago from another dealership and then NEVER went over the vehicle in full detail as Missy did. My daughter is 17 years old and Missy has a daughter who also drives the same kind of car that we were looking at. If Missy can put her daughter in a Ford Focus so can I. Thanks so much Missy for taking time with us on Saturday and then again on Monday when we purchased the car. The only thing that upset my daughter was that when she got in her NEW FORD it started to rain. My daughter LOVES her car. Thanks Missy for everything! More

Missy was extremely helpful, professional & energetic! She had responded to an email request for information from my son (16 years old) that was shopping online-Kelley Blue Book for his 1st ca energetic! She had responded to an email request for information from my son (16 years old) that was shopping online-Kelley Blue Book for his 1st car. She was very timely in her responses to him. Upon our visit she gave him the attention that made him feel like a responsible young man! This was a very positive experience for him, my husband and I. We were given the option to have the car checked out by our mechanic & it passed his detailed inspection! Also her son Manny was there when we purchased the car & he did a fine job in detailing the car! Even took the time to share something exciting he found out about the car that my son did not know the car could do. We are very pleased! Thank you all very much! Tina, Mike & Patrick Roach More

Went with my daughter to look at an '11 we saw online. We had originally planned to drive to Loudoun to one of the mega-dealers but thought we'd look local. We knew immediately we made the right choice. M We had originally planned to drive to Loudoun to one of the mega-dealers but thought we'd look local. We knew immediately we made the right choice. Missy offered to let my daughter take the car home for the weekend but we didn't need it. The entire sales team worked together like a finely tuned race car and made the deal we wanted. No pressure, no smoke and mirrors. The entire experience completely changed my perception of car dealers. If you want to work with honest energetic people when buying your next car I recommend Shenandoah Ford. More

Missy and everyone I dealt with were perfect. The experience was quick and there was no pressure. There were not tricks to get me to add on extras that I did not want. experience was quick and there was no pressure. There were not tricks to get me to add on extras that I did not want. More

We weren't really looking to buy a new car. Then someone made an offer on our old car and we sold it. End of model year and end of body style meant deep discounts and extremely generous financing offers (d made an offer on our old car and we sold it. End of model year and end of body style meant deep discounts and extremely generous financing offers (discount + 0.0% interest). Usually it is one OR the other not BOTH. We kicked tires at one local dealer. Very nice and helpful. Would've bought there, but no '12 models in the color/package that we preferred. Found a somewhat desirable '12 at another dealer. Really good dealer. Would've bought there too. Ended up at Shenandoah because they happened to have the '12 with the right colors and features. Nice dealership, easy to work with. Friendly easy-going staff. Overall, a very pleasant experience. More

The people at Shenandoah Ford do really go the extra mile. We contacted them for an on-line quote thinking that we wouldn't be able to qualify for a new car, much less a used one. Missy worked tirelessl mile. We contacted them for an on-line quote thinking that we wouldn't be able to qualify for a new car, much less a used one. Missy worked tirelessly for us for several weeks and when we thought that we would have to look at another avenue, things fell into place. Her service and attentiveness is excellent. We had our meeting with Rick and were astounded of what they were able to come up with for us. His knowledge and experience with car sales and financing brings now Shenandoah Ford to a level far better than any other dealership we have previously worked with. We are so happy with our new car and will most certainly tell everyone we know. Thank you so much Shenandoah Ford! More