Front Royal Ford

Jared Pence is very trustworthy. No pressure. He made the whole process enjoyable, which you can't usually say about a car purchase! We will send our friends there and buy from Jared No pressure. He made the whole process enjoyable, which you can't usually say about a car purchase! We will send our friends there and buy from Jared again. More

People was good to work like the the way Jared tries to make customer happy for Jared make customer happy for Jared More

Great customer service . Honest. Transparent . Would definitely recommend. Very pleasant and easy to deal with. Honest. Transparent . Would definitely recommend. Very pleasant and easy to deal with. More

I took my car to Front Royal Ford for an alignment. After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to d After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to drive or unroadworthy — so I picked it up and took it to Koons Ford in Falls Church instead. Koons found several major safety issues that made the car too dangerous to be on the road. They gave me a loaner Explorer while they made the repairs. When I asked Front Royal Ford why they let me drive off in a car that dangerous without a word of warning, the service manager's answer was that I hadn't paid for the additional 2 hours of testing. I asked for the paperwork from the alignment — there wasn't any. I've reported this to Ford corporate. In my opinion, and based on my personal experience with their service manager and department, I strongly recommend ⚫️ people not put your safety in the hands of Front Royal Ford. Thank you, Koons Ford Falls Church — we're safer because of your integrity.. More

Jared is very patient, professional, kind, and knowledge! I have purchased several vehicles from him and he is truly amazing! Highly recommend!! He will make sure to take care of your needs! I have purchased several vehicles from him and he is truly amazing! Highly recommend!! He will make sure to take care of your needs! More

He is very customer oriented and not pushy about buying a car he’s very knowledgeable and personable with his clients our dog and our son loved him and we will 100% use Jared when purchasing a vehicle in the car he’s very knowledgeable and personable with his clients our dog and our son loved him and we will 100% use Jared when purchasing a vehicle in the future More

I worked with Jared back in April to trade my vehicle in & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me cle & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me clean my old vehicle out! I will always recommend him to anybody looking to purchase a new or used vehicle! More

They milk the customer for every penny they can get. Now charging 3 pct fee for using a credit card. Charged me 100 dollars for an owners manual for my truck. Hard up and disparate watch your wallet. St Now charging 3 pct fee for using a credit card. Charged me 100 dollars for an owners manual for my truck. Hard up and disparate watch your wallet. Stay away and from here. More

Front Royal Ford was simply great in helping this wayward traveler. While on a road trip to Arkansas from Maryland, I started to experience issues with my Ford F150, STX. The service department took it in im traveler. While on a road trip to Arkansas from Maryland, I started to experience issues with my Ford F150, STX. The service department took it in immediately, but that did not solve my issue of having to get to AR. The sales department stepped in and made it happen. I tell you. I have purchased four new vehicles in my lifetime. All Fords. This is the first time I really felt the dealership really cared. Long story short, I purchased a new truck and completed my journey to AR. More

Zach and service crew are friendly and professional. Very timely service in & out, per my scheduled appointment. Very timely service in & out, per my scheduled appointment. More