Front Royal Ford

This service team is great to work with, professional, friendly and knowledgeable. They are upfront regarding repair costs, and time required to complete the job. I love the flexibility of having my car friendly and knowledgeable. They are upfront regarding repair costs, and time required to complete the job. I love the flexibility of having my car picked up and returned to me. Also the option of a courtesy driver if necessary. I always enjoy working with the service advisers. Zach handled my last visit, he is very knowledgeable and friendly and treats me like an old friend when I walk in the door. I moved to Winchester three years ago, but continue to have my car serviced at Front Royal Ford for the reasons sited above. I realize this is a lengthy review, but it is my impression from the many visits over the years, not just the most recent visit. More

GREAT. Zach in service was an AMAZING help. Completely killing the service from the Ford Mallory in Winchester. Zach in service was an AMAZING help. Completely killing the service from the Ford Mallory in Winchester. More

The dealership was great to deal woth and the salesman John I dealt with was really helpful. John I dealt with was really helpful. More

Staff is friendly, professional and keeps you updated on status. I love that they offer a service to deliver your vehicle to you. status. I love that they offer a service to deliver your vehicle to you. More

I took my vehicle in for a recall and was in and out in a very reasonable amount of time. Very much appreciated. very reasonable amount of time. Very much appreciated. More

Jared Pence is very trustworthy. No pressure. He made the whole process enjoyable, which you can't usually say about a car purchase! We will send our friends there and buy from Jared No pressure. He made the whole process enjoyable, which you can't usually say about a car purchase! We will send our friends there and buy from Jared again. More

People was good to work like the the way Jared tries to make customer happy for Jared make customer happy for Jared More

Great customer service . Honest. Transparent . Would definitely recommend. Very pleasant and easy to deal with. Honest. Transparent . Would definitely recommend. Very pleasant and easy to deal with. More

I took my car to Front Royal Ford for an alignment. After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to d After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to drive or unroadworthy — so I picked it up and took it to Koons Ford in Falls Church instead. Koons found several major safety issues that made the car too dangerous to be on the road. They gave me a loaner Explorer while they made the repairs. When I asked Front Royal Ford why they let me drive off in a car that dangerous without a word of warning, the service manager's answer was that I hadn't paid for the additional 2 hours of testing. I asked for the paperwork from the alignment — there wasn't any. I've reported this to Ford corporate. In my opinion, and based on my personal experience with their service manager and department, I strongly recommend ⚫️ people not put your safety in the hands of Front Royal Ford. Thank you, Koons Ford Falls Church — we're safer because of your integrity.. More

Jared is very patient, professional, kind, and knowledge! I have purchased several vehicles from him and he is truly amazing! Highly recommend!! He will make sure to take care of your needs! I have purchased several vehicles from him and he is truly amazing! Highly recommend!! He will make sure to take care of your needs! More