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Front Royal Ford - Service Center
Front Royal, VA
475 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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476 Reviews of Front Royal Ford - Service Center
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November 10, 2021
Another service department advised me to go to a Ford dealer to look at leak. Front Royal Ford quickly diagnosed, ordered parts, and completed the repair earlier than estimated. They even took care of dealer to look at leak. Front Royal Ford quickly diagnosed, ordered parts, and completed the repair earlier than estimated. They even took care of an outstanding recall. More
by Suziejm
Verified Customer
November 09, 2021
Kind staff with a professional atmosphere! Oil change went without a problem. I'll definitely be back. went without a problem. I'll definitely be back. More
by sam
Employees Worked With
November 08, 2021
Always dependable and reliable. Everybody there seems to always have a smile on there face. I’ll continue to be a customer of Front Royal Ford. always have a smile on there face. I’ll continue to be a customer of Front Royal Ford. More
by Gordon
Employees Worked With
November 04, 2021
Please don’t start my service event by telling me you’re short staffed!! And my wait time will be long… short staffed!! And my wait time will be long… More
by comstock151
Employees Worked With
November 04, 2021
Salesman (Jeff) and service staff (Zach) have been excellent. Couple of minor issues were taken care of to my satisfaction. I would recommend highly. excellent. Couple of minor issues were taken care of to my satisfaction. I would recommend highly. More
by polkpr
November 03, 2021
Everyone was polite and seemed to take care of my car's issue as quickly as possible. Zach was a friendly and responsible "host." All in all it was a five star experience. issue as quickly as possible. Zach was a friendly and responsible "host." All in all it was a five star experience. More
by kirkduncan4
Employees Worked With
November 03, 2021
I went to FR Ford last week to install a new set of tires. It was 3 and 1/2 hours before I was told by the Service Dept. the tires which were supposed to be delivered that day would not be delivered un tires. It was 3 and 1/2 hours before I was told by the Service Dept. the tires which were supposed to be delivered that day would not be delivered until the following day. Thus between the time wasted at the dealership and my travel time, I shot most of my day. This lack of respect for my time is not acceptable. Front Royal Ford needs to realize their customers have other things to do rather than sit around in your waiting room. For this inconvenience, I was offered nothing, not even a car wash, and only the most grudging of apologies. All in all, very disappointing and not what I have experienced at other Ford dealers. More
by SULLIVAN0
Employees Worked With
John Aguilar
October 25, 2021
Had a GREAT Experience on first ever Service Dept. visit! Service Advisor Zach Orndorff was helpful, thorough and followed through on EVERY detail! Highly Recommend! visit! Service Advisor Zach Orndorff was helpful, thorough and followed through on EVERY detail! Highly Recommend! More
by TDesley
Employees Worked With
October 21, 2021
Oil changes. etc. are easy and smooth. Everyone courteous and helpful. pleasant to do business with. and helpful. pleasant to do business with. More
by amastronomer
