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Frontier Ford

Santa Clara, CA

4.0
144 Reviews

3701 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 144 reviews

January 31, 2023

Very professional stuff and very clean installation. The day that i was looking at the cars was a rainy day and michael didn’t mind about getting wet. He walked through the cars with us answering al our More

by Pguerrero752
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
. .
Feb 06, 2023 -

Frontier Ford responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

January 23, 2023

not a good experience at all, poor customer service, had to call uber back home after dropping off trade-in the next day. More

by carlliu888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
. .
Jan 25, 2023 -

Frontier Ford responded

We're disappointed to hear you weren't satisfied with your sales visit. As we cannot identify you by that screen name to reach out directly, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss your concerns further.

December 31, 2022

Thanks to Jacob, Jack Freitas, Aleksey Berezuk. They were amazing in handling my car sales transaction smoothly and swiftly. More

by JR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob, Jack Freitas, Aleksey Berezuk, . .
Jan 02, 2023 -

Frontier Ford responded

Thanks for the positive feedback! We're happy to hear our sales team was able to offer excellent customer service for you as well as accommodate your vehicle needs. We appreciate your business and we hope we can assist you again in the future. Congrats on your new purchase!

November 05, 2022

It was very quick and easy! I drove my new bronco out the door in 2 hours :) More

by Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Nov 07, 2022 -

Frontier Ford responded

Thanks for the positive feedback! We're happy to hear you had a quick sales experience. Congrats!

October 11, 2022

Thank you for the amazing service at Frontier Ford. The sales associate and dealer manager were very knowledgeable, friendly and patient. Our interaction with the manager was outstanding! He processed More

by AE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales rep, dealer manager and manager that processed our paperwork, . .
Oct 12, 2022 -

Frontier Ford responded

Thank you for your positive review!

October 03, 2022

AVOID AT ALL COSTS, especially for online orders of the Mach E. They are nothing but corrupt, shady, deceptive, liars. They will let you place a custom order online, wait 9 months for it to deliver, th More

by Th000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar, Ali, Sonia, . .
Oct 04, 2022 -

Frontier Ford responded

Tim, we are disappointed to hear you felt you did not have a 5 star experience with us during your order and visit. We would be happy to speak with you regarding your concerns regarding your visit as well as your pre-order contract. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience.

August 31, 2022

Pretty happy with my purchase, went smoothly, took a test drive and bought the next day. Dealer wanted to increase web-site price though but I insisted and my request was satisfied. More

by Maxim Konstantinov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Sep 07, 2022 -

Frontier Ford responded

Thanks for the positive review!

July 19, 2022

Absolutely the worst dealership I have ever been to. I made an appointment to look at a used car. The dealership doesn’t contact you back and they are extremely unorganized and lazy. The employees are n More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
. .
Jul 20, 2022 -

Frontier Ford responded

LJ, we in fact feel the opposite about our customers in that we want all of them to have a 5 star experience. If there is some sort of miscommunication that occurred we would be happy to give you some clarity about that. We want to gather more details from you, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience.

July 16, 2022

Very pleasant and patient. They found a way to make the car purchase easy and quick More

by Sergio.espero
Recommend Dealer
Yes
Employees Worked With
Sales man, . .
Jul 18, 2022 -

Frontier Ford responded

Thanks for the positive review!

May 27, 2022

They have very bad communication after you buy they forget what they say they are going to do I have called so many times and all they say is we will get back and never call back until I call them and More

by Linda
Customer Service
Price
Recommend Dealer
No
Employees Worked With
. .
May 31, 2022 -

Frontier Ford responded

Linda, thanks for the feedback. When we make promises we try our hardest to uphold those promises. We apologize if you feel you have had been ignored as that is not the case. We wish to speak with you to find a solution, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss what we can do to help.